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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,354 Reviews
Call Service Center (972) 201-9228

1,354 Reviews of Toyota of Richardson - Service Center

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February 26, 2025

Lee takes great care of me & my vehicle. The car runs extremely smoothly! I have confidence that using genuine Toyota parts will keep my vehicle going for years to come! More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Toyota of Richardson responded

Thank you for the fantastic 5-star review! We're so glad to hear that Lee has been taking great care of both you and your vehicle. It's wonderful to know your car is running smoothly, and we completely agree—using genuine Toyota parts is the best way to keep your vehicle in top shape for years to come. We truly appreciate your trust and look forward to continuing to serve you!

February 26, 2025

Toyota of Richardson has a great service team. They are hard work and efficient. Had my oil change done and it was smooth. More

by Brandon_garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey with service
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Feb 27, 2025 -

Toyota of Richardson responded

Thanks for the fantastic feedback, Brandon! We're thrilled to hear you had a smooth experience with our service team. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. Looking forward to serving you again!

February 25, 2025

I like the people there they are very courteous and respectful. Thank you so much More

by Nitin shah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Childress
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Feb 26, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're glad to hear that you had a positive experience with our courteous and respectful team. Providing great service with a focus on respect is important to us, and we truly appreciate your feedback. We look forward to assisting you again!

February 25, 2025

I have received awesome service experience from Toyota of Richardson and Lee at service department. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We’re so glad to hear that you had an awesome service experience and that Lee provided excellent service. We strive to offer the best customer experience, and we’re thrilled to know we met your expectations. We look forward to assisting you again in the future!

February 25, 2025

Friendly, honest person ,knowledgeable, caring,,,supportive people, costumer service excellent help full, strong 💪🏿 job skills great 👍 and simple the best!!! More

by Jpdsr2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Toyota of Richardson responded

Thank you for your amazing feedback! We’re so glad to hear that our team provided you with friendly, honest, and knowledgeable service. It’s wonderful to know that you felt supported and received excellent customer service. We truly appreciate your kind words and look forward to assisting you again in the future!

February 23, 2025

They took care of what I needed. They were very quick and efficient. Gave me recommendations to better take care of my car. Thank you More

by diecastdreams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Cox
Report | Print
Feb 25, 2025 -

Toyota of Richardson responded

Thank you for your positive feedback! We're glad to hear that we were able to take care of your needs quickly and efficiently, and that our recommendations helped with the care of your car. Your satisfaction is our priority, and we appreciate you trusting us with your service. We look forward to assisting you again in the future!

February 23, 2025

Brought vehicle in for my first visit to this dealership. Casey, the service representative, was very helpful and provided me with additional information regarding other services. Will be coming back to Rich More

by Bdhimmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Stiger
Report | Print
Feb 25, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're so glad to hear that Casey provided helpful service and that your first visit was a positive one. We truly appreciate you choosing us for your vehicle's needs, and we look forward to assisting you with future service appointments. See you again soon!

February 23, 2025

Fast and professional service with professional staffs results a satisfied customer. Like Toyota Richardson and so on. More

by habib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Feb 25, 2025 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a fast and professional experience with our staff. Our team is dedicated to providing excellent service, and we’re happy to know that it resulted in a satisfied customer. We look forward to assisting you again in the future!

February 23, 2025

Marco is awesome, but the mechanics are okay because I have to bring my car back after I get it repaired on some issues, that's the only problem that I have More

by milford.ingram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service mechanics
Report | Print
Feb 26, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're happy to hear that Marco provided great service. We apologize for the inconvenience regarding the mechanics and the need to bring your car back for further repairs. We take this matter seriously and would love to assist you in resolving this. Please reach out to Maria Arenas at marenas@vtaig.com so we can make sure everything is taken care of to your satisfaction.

February 21, 2025

Everyone is friendly and knowledgeable We like that Beth Ann keeps us informed every strep. She takes care of us also, which we appreciate. More

by cmihlhauser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Ann
Report | Print
Feb 24, 2025 -

Toyota of Richardson responded

Thank you for your kind review! We're so glad to hear that everyone was friendly and knowledgeable, and that Beth Ann kept you informed throughout the process. We always strive to provide excellent service, and it’s great to know that Beth Ann's attention to detail made your experience even better. We truly appreciate your feedback and look forward to continuing to take care of you in the future.

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