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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,404 Reviews

1,404 Reviews of Toyota of Richardson - Service Center

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April 10, 2025

Friendy service adviser, friendly environment, fast service. I am using this dealership for the last 4 years though I bought my Toyota from another dealership More

by artaheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Toyota of Richardson responded

Thank you so much for your kind words and for being a loyal guest over the past four years! We're thrilled to hear that you've consistently experienced friendly service, a welcoming environment, and efficient care during your visits. It means a lot to us that you've chosen us for your service needs, even though your vehicle was purchased elsewhere. We look forward to continuing to provide you with the same level of excellent service in the years to come!

April 10, 2025

They have a great welcoming culture which is very good for the business l very happy More

by marymordi65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Toyota of Richardson responded

Thank you for your positive feedback! We're so glad to hear that you had a great experience and felt welcomed. We truly appreciate your kind words and are happy you're pleased with your visit. We look forward to serving you again in the future!

April 10, 2025

Mr Villa is an amazing advisor, he took care of my questions and service. He didn’t hesitate to help me at all. Like the other lazy service four advisors that were just seating in front of the compute More

by brizuela214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villa
Apr 14, 2025 -

Toyota of Richardson responded

Thank you for taking the time to share your experience. We're so glad to hear that Mr. Villa provided you with the attentive and helpful service you deserved. His dedication, professionalism, and positive attitude truly make a difference, and it's great to know that he took the initiative to assist you right away and made you feel supported throughout your visit. We appreciate you recognizing his efforts and will be sure to share your feedback with him.

April 09, 2025

I received a recall notice on my Toyota Sienna hybrid. I called and was quickly scheduled for the repair on the same day that I called. How often does that happen? I worked with Patrick. He was polite and More

by Srwood1Rowdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Apr 10, 2025 -

Toyota of Richardson responded

Thank you for sharing your positive experience! We're thrilled to hear that we were able to quickly schedule your repair and get your Sienna Hybrid back to you sooner than expected. It’s great to know that Patrick provided excellent service and that you found the waiting area comfortable. We truly appreciate your kind words and are so glad to have earned your A+ rating! Thank you for choosing Toyota of Richardson!

April 09, 2025

The dealership was excellent they explain everything to me and the advisor was knowledgeable and I didn’t have to wait long. More

by Ty peeps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that your experience was excellent. It's great to know that our team was able to provide clear explanations and knowledgeable service while respecting your time. We look forward to serving you again in the future!

April 08, 2025

My Service Representative was Patrick. He was so delightful. He was professional, very attentive, He explained everything. He went beyond the call of duty. He deserves a 10 in my estimat More

by Sonya Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick ?
Apr 09, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're so glad to hear that Patrick provided you with such outstanding service. It’s wonderful to know that his professionalism, attentiveness, and dedication made a positive impression. We’ll be sure to pass along your kind words to him—he truly deserves that 10! We appreciate your feedback and look forward to assisting you again in the future!

April 05, 2025

I have taken my vehicle here 3 times now and they have always been helpful and courteous. Service has also been quick taking as little as 20 minutes this last time. Would highly recommend anyone needing s More

by josealbert.leon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Toyota of Richardson responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you've been consistently satisfied with our service, and we truly appreciate your recommendation. We always strive to provide quick and courteous service, and it's great to know that we’ve met your expectations. Looking forward to assisting you again in the future!

April 04, 2025

Oil change. Great service! I expected to wait two or more hours, it took an hour or so. Great job. I was explained about some repairs my car needs and how soon. More

by juan.huitzil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Lee, Service Advisor.
Apr 07, 2025 -

Toyota of Richardson responded

Thank you for taking the time to share your experience! We're glad to hear that your oil change went smoothly and that the service was quicker than expected. It’s also great to know that our team took the time to explain the needed repairs without any pressure. We appreciate your trust in us for those future repairs, and when you're ready to purchase a new car, we'd love to assist you in finding the perfect vehicle—whether it's a Toyota or something else. Thank you again for your feedback!

April 04, 2025

Great customer service. The employees were very friendly and accommodating. The service is worth the money. More

by delvallelizamarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Apr 07, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We’re so glad to hear that you had a great experience and that our team’s friendliness and accommodating service stood out. It’s also great to know you felt the service was worth the investment—that means a lot to us. We appreciate your feedback and look forward to serving you again in the future!

April 03, 2025

Came in to replace my tires. Was easy to set it up online and employees were professional and quick . More

by Kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're glad to hear that scheduling your tire replacement was easy and that our team provided professional and quick service. We appreciate your business and look forward to helping you again in the future!