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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,193 Reviews
Call Service Center (972) 201-9228

1,193 Reviews of Toyota of Richardson - Service Center

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November 08, 2024

Easy and Harris took great care of me and my vehicle once it came over from the body shop to reconnect the electrical issue. Great communication. More

by Capstone
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easy and Harris
Report | Print
Nov 11, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that Harris took great care of you and your vehicle and that the communication was top-notch. We truly appreciate your feedback and are pleased to know that everything went smoothly. If you need anything else, don't hesitate to reach out. We look forward to serving you again!

November 06, 2024

I have bought cars from Toyota of Richardson and have always used the service department. Wouldn't go anywhere else. More

by wolcotteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Toyota of Richardson responded

Thank you so much for your continued trust! We're thrilled to hear you've had great experiences with both our sales and service departments. We truly value your loyalty and look forward to serving you for many years to come. If you ever need anything, don't hesitate to reach out!

November 03, 2024

The dealership is great great manchanics, fast service respectful employees.I would recommend this dealership. More

by sky769251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Toyota of Richardson responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our mechanics and found our service to be fast and respectful. Your recommendation means a lot to us, and we look forward to serving you again in the future!

November 02, 2024

Excellent customer service, comfortable and nice waiting area. location is very convenient. It has a shuttle service if customers needed. More

by eleonor68
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Najera
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Nov 05, 2024 -

Toyota of Richardson responded

Thank you for your wonderful review! We’re so glad to hear that you enjoyed our excellent customer service and found our waiting area comfortable. It’s great to know that our convenient location and shuttle service added to your experience. We strive to make every visit as pleasant as possible, and your feedback is greatly appreciated. We look forward to welcoming you back!

November 01, 2024

Had my car towed to them and the service that followed was phenomenal, thank you Oliver! More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver
Report | Print
Nov 04, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're thrilled to hear that you received phenomenal service after having your car towed to us. Oliver will be glad to know his efforts made a positive impact on your visit. We appreciate your kind words and look forward to assisting you again in the future!

November 01, 2024

Richardson Toyota service staff have always been very friendly and helpful. I have never had a negative experience with them and the technicians have always done an excellent job. I have been taking my More

by cddixon_8491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Toyota of Richardson responded

Thank you for your continued trust and loyalty over the past six years! We're delighted to hear that our service staff has consistently provided friendly, helpful experiences and that our technicians have kept your vehicles in top shape. Knowing that you and your wife feel confident bringing your cars to us means a lot. We look forward to many more years of providing you with excellent service. Safe travels, and see you next time!

October 31, 2024

My Advisor Daniel was very helpful, friendly and communicated in a promptly with any changes! More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Nov 01, 2024 -

Toyota of Richardson responded

Thank you so much for your kind review! We're delighted to hear that Daniel provided helpful, friendly, and prompt service throughout your visit. Clear communication is key, and it’s great to know you felt well-informed and cared for. We look forward to serving you again soon!

October 31, 2024

This is the best Toyota dealership in the DFW area! Exceptional service and knowledgeable staff. Highly recommended! More

by margo32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erwin Semien
Report | Print
Nov 01, 2024 -

Toyota of Richardson responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience at our dealership. Our team strives to provide exceptional service, and it’s wonderful to know that their knowledge and support made a difference for you. We appreciate your recommendation and look forward to serving you again in the future!

October 26, 2024

Ever service advisor I’ve worked with at Toyota of Richardson has been kind and easy to work with. They always explain what’s needed and I’ve never felt forced into any service. Frequently they’ll tel More

by Rangerfan4877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Swanson and Felix
Report | Print
Oct 29, 2024 -

Toyota of Richardson responded

Thank you for your positive feedback! We’re glad to hear that our service advisors have consistently provided you with kind and informative service. It's great to know that you feel supported in making the best decisions for your vehicle. We appreciate your trust and look forward to assisting you again!

October 26, 2024

They still the tire air cap from my car . That is to much they don't need to do that More

by brendagavino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know any body
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Oct 30, 2024 -

Toyota of Richardson responded

We're sorry to hear about your experience and that your tire air cap was taken from your vehicle. This is not the standard of service we aim to provide. We take such accusations seriously and would like to address your concerns. Please reach out to Maria Arenas at marenas@vtaig.com, and she will assist you in resolving this issue. Thank you for bringing this to our attention, and we appreciate your understanding.

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