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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,413 Reviews
Call Service Center (972) 201-9228

1,413 Reviews of Toyota of Richardson - Service Center

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December 04, 2024

Ryan was courteous and listened to what I had to say. Said that it would take one and one half and it took right at that time. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Swanson
Report | Print
Dec 06, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that Ryan was attentive to your needs and that the service was completed on time. We appreciate your feedback and look forward to serving you again in the future!

December 03, 2024

Very good service Eduardo explained to me very well everything that needed to be done to my truck. Thank you. More

by maricela Barajas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Barrera
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Dec 05, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're so glad to hear that Eduardo provided excellent service and took the time to explain everything about your truck. We truly appreciate your feedback and look forward to assisting you again in the future!

December 03, 2024

My service e person Lee is always friendly and helpful when I bring my vehicle in for service or occasional repair. I've been taking my vehicle to Toyota of Richardson for 9 years. More

by Mitch F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that Lee has consistently provided you with friendly and helpful service over the years. We truly appreciate your loyalty for the past 9 years. If there's anything else we can assist with, don't hesitate to reach out!

December 03, 2024

Excellent service, purchased my RAV4 from them in 2022 and have enjoyed every visit for service. More

by Chrismc1322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonito Najera
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Dec 06, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that you've had excellent experiences with both your RAV4 purchase and your service visits. It’s always a pleasure to continue serving you, and we appreciate your loyalty. If there’s ever anything you need or any way we can assist you in the future, please don’t hesitate to reach out. We look forward to your next visit!

December 03, 2024

Courteous service, thorough review of vehicle history and what service vehicle needed. Efficient, affordable and expedient service. Waiting area clean and comfortable. More

by Preston Weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris
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Dec 06, 2024 -

Toyota of Richardson responded

Thank you for taking the time to share your experience! We're so glad to hear that you received courteous and thorough service, and that our team efficiently reviewed your vehicle’s history and service needs. It's great to know that you found our waiting area clean and comfortable as well. We appreciate your feedback and look forward to continuing to provide you with excellent service in the future. If you need anything else, please feel free to reach out!

December 02, 2024

Thank you for your support and on time help . See you next service time. Happy holidays More

by tsigeyohans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dexter Tchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Obazee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amine El Harchaoui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ezzie A
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Dec 04, 2024 -

Toyota of Richardson responded

You're very welcome! We're so glad we could assist you, and we appreciate your kind words. Wishing you a wonderful holiday season, and we look forward to seeing you next time for your service!

December 02, 2024

15 word Helpful Informative No long wait time Clean Respectable Happy A B C D More

by cheater1354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan swanson
Report | Print
Dec 04, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're thrilled to hear that you found our team helpful, informative, and efficient. We strive to provide a clean and respectful environment, and we're glad we met your expectations. We look forward to seeing you again!

December 02, 2024

Toyota of Richardson service department has fast and friendly service. I would highly recommend them More

by R&R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

Toyota of Richardson responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service department. We truly appreciate your recommendation and look forward to serving you again in the future! If you ever need assistance, don't hesitate to reach out.

December 01, 2024

Part department customer service is excellent. Very knowledgeable and Friendly staff. He suggested how to fix color and scratch. Took time to explain how to fix the issue. More

by Vpatelagent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Toyota of Richardson responded

Thank you for your wonderful review! We're so glad to hear that you had a positive experience with our parts department. Our team strives to be helpful and knowledgeable, and we're happy that they could assist you with your color and scratch concerns. We appreciate your feedback and look forward to helping you again in the future!

December 01, 2024

Service was great. Needed a new battery. However, that is all I needed. I appreciated the free multi point check and topping off of fluids and tire pressures, BUT, the More

by KG
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Toyota of Richardson responded

Thank you for sharing your feedback! We're glad to hear you appreciated the great service, battery replacement, and complimentary multi-point check. However, we’re sorry for the inconvenience caused by the removal of your service stickers. We understand how important it is to keep accurate records, especially when coordinating services between different providers. We’ll address this with our team to ensure better attention to detail in the future. Thank you for bringing this to our attention, and we hope to continue serving your vehicle needs with improved care! If you have any further concerns, please don’t hesitate to reach out.

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