Toyota of Richardson - Service Center

Toyota of Richardson responded

We are delighted to hear about your wonderful service experience! We understand that time is valuable, and we're pleased that your oil change was completed with a short wait time. Our team works hard to provide efficient, high-quality service that minimizes your inconvenience. Your positive feedback about the overall great service is exactly what we strive to deliver to every customer. We appreciate that our commitment to quick, professional automotive care met your expectations. Thank you for choosing our service center and taking the time to share your experience. We look forward to continuing to provide you with exceptional service in the future.

Toyota of Richardson responded

Thank you so much for your detailed and heartfelt feedback! We are thrilled to hear that you have had such an excellent experience with our service department, particularly with Lee as your service advisor. Lee's commitment to providing clear explanations and educating customers about their vehicle maintenance is a key part of our mission. We believe that building trust and ensuring our customers understand their vehicle needs is essential to their overall experience. We are grateful for your loyalty and for recognizing the professionalism and courtesy that Lee brings to his role. Your trust in us means a lot, and we look forward to continuing to provide excellent service for your RAV4 in the future! Thank you for choosing us!

andresmendez2407 responded

Good

Toyota of Richardson responded

Thank you for your heartfelt review! We're thrilled to hear that you love the service you received. Your appreciation means a lot to us, and we are committed to providing excellent service to all our customers. If you need anything in the future, please don’t hesitate to reach out. Thank you once again for choosing us, and we look forward to seeing you again soon!

Toyota of Richardson responded

Thank you for your kind feedback! We’re delighted to hear that you had a positive experience working with Aaron and that our associate who handled your car keys was also kind. Providing friendly and helpful service is a top priority for our team, and it’s great to know that it made a difference during your visit. We appreciate you taking the time to share your experience and look forward to serving you again in the future!

Toyota of Richardson responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you are very satisfied with the service you received. It’s fantastic to know that our team made you feel cared for and safe during your visit. Your trust in us means a lot, and we are grateful that you plan to return. We look forward to seeing you again and continuing to provide you with exceptional service. Thank you for choosing us!

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that you had a great experience and felt well taken care of. We look forward to assisting you with any future maintenance needs and appreciate your trust in us!

Toyota of Richardson responded

Thank you for your great review! We're so glad to hear that everyone was helpful and knowledgeable during your visit and when you called about the recall. We strive to provide excellent service, and we truly appreciate your feedback. We look forward to assisting you again in the future!

Toyota of Richardson responded

Thank you for taking the time to share your positive experience! We are thrilled to hear that Erwin provided you with excellent service and set clear expectations throughout the process. Our team is dedicated to delivering a professional and enjoyable experience for every customer, and it’s wonderful to know that we succeeded in meeting your needs. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

Toyota of Richardson responded

We are incredibly proud to hear about Lee's exceptional service and commitment to genuine customer care. Your detailed and heartfelt review not only highlights Lee's outstanding professional qualities but also underscores the core values we strive to instill in our service team. Lee's approach of prioritizing customer safety over potential additional service recommendations demonstrates the integrity and ethical standards we expect from our advisors. His ability to transparently explain options while focusing on the customer's best interests is precisely the type of service excellence we aim to deliver. As an educator, your perspective on the importance of authentic customer service skills is particularly meaningful. We're grateful that Lee exemplifies the kind of professional approach that creates lasting trust and positive customer relationships. We will ensure Lee receives this recognition, as team members like him set the standard for exceptional service and inspire others to follow his example. Thank you for taking the time to provide such a comprehensive and positive testimonial about Lee's outstanding work.

Toyota of Richardson responded

We sincerely apologize for the unsatisfactory experience you encountered during your recent visit to our service center. We take great pride in our efficiency and customer service, and it's clear we fell short of our standards in your case. The extended wait time for your oil change and wheel rotation is not typical of our service, and we understand how frustrating this must have been for you. We are equally concerned about the behavior you described from our front desk staff. Rudeness and dismissive attitudes have no place in our organization, and we assure you this will be addressed immediately. Regarding the missing tire caps, we take this allegation very seriously. We would like to investigate this matter thoroughly and make it right for you. We would greatly appreciate the opportunity to discuss your experience in detail and find a resolution. Please contact Maria Arenas directly at marenas@vtaig.com. She will personally oversee your case and ensure that your concerns are addressed promptly and appropriately. Thank you for bringing these issues to our attention. We value your feedback as it helps us improve our services. We hope to regain your trust and provide you with the exceptional service you deserve.