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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,413 Reviews
Call Service Center (972) 201-9228

1,413 Reviews of Toyota of Richardson - Service Center

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January 28, 2025

Service was very excellent and everyone was extremely helpful to us. Highly recommend going here! More

by Chika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
Report | Print
Jan 29, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're delighted to hear that you had an excellent service experience and found our team to be extremely helpful. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

January 27, 2025

Staff that helped me are very professional and helpful. Very Friendly and knowledgeable in everything that they do. More

by Ebmendoza3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob, and Tire salesman (forgot his name)
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Jan 28, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We’re so glad to hear that our team was professional, helpful, and knowledgeable. We truly appreciate your feedback and look forward to serving you again in the future!

January 26, 2025

Great service department no games. Ask for Lee always keeps you updated and takes good care of you. More

by Lsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're happy to hear that Lee and our service department took great care of you and kept you updated without any games. We truly appreciate your recommendation and look forward to assisting you again in the future!

January 26, 2025

Great service! The service guy was nice. I liked the vending machine. No donuts though :( More

by TP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley
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Jan 27, 2025 -

Toyota of Richardson responded

Thank you for your review! We're glad to hear that you received great service and that you enjoyed the vending machine. We appreciate your feedback and will certainly take note about the donuts. We look forward to serving you again!

January 26, 2025

Even though it looked busy! It did not feel busy! Beth did a good job making sure that I was taken care of. More

by Xman_collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
Report | Print
Jan 27, 2025 -

Toyota of Richardson responded

Even though it looked busy! It did not feel busy! Beth did a good job making sure that I was taken care of.

January 26, 2025

Great dealership from buying my car to 50,000 mile service. Very satisfied with your service. More

by Ascottiec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Childress 5*
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Jan 27, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're so glad to hear that you've had a great experience from purchasing your car to your 50,000-mile service. We truly appreciate your satisfaction and look forward to continuing to serve you in the future!

January 25, 2025

Terry Torbet is the best Sales person. I only go to Terry when I need a new vehicle! Lee Schuster is the best Service person! I trust Lee and he brings a ton of knowledge to enhance the ex More

by jleew73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Torbet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience with us! We're thrilled to hear that Terry and Lee have provided you with such great service. However, we want to ensure that we address any concerns you may have to make your experience even better. Please feel free to reach out to Maria Arenas at marenas@vtaig.com so we can further assist you. We value your feedback and look forward to serving you again soon!

January 25, 2025

I’m very please with the service I receive at this Toyota dealer, they provide mi with an outstanding service. More

by Paco15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anne
Report | Print
Jan 27, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We’re thrilled to hear that you’re pleased with the service you received. Providing outstanding service is our top priority, and we’re happy we could meet your expectations. We look forward to assisting you again in the future!

January 24, 2025

I took my RAV4 for the 10,000 milage maintenence scheduled. The Rave4 had the oil changed and the tire rotated done. While here I had requested to the service advisor to check a tire that was havi More

by Jimmyjh1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Kelley
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Jan 27, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience with us! We're glad to hear that Patrick Kelly provided you with courteous and helpful service during your visit. Your decision to replace the tire for safety reasons was a wise one, and we're happy we could assist you in resolving the issue. Providing a safe and positive experience for our customers is always our priority, and we appreciate your feedback. We look forward to serving you again in the future!

January 24, 2025

I left a review on the other text you sent. Read it there. Not happy with the curtesy van service More

by debb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Stiger
Report | Print
Jan 27, 2025 -

Toyota of Richardson responded

We’re sorry to hear that you were not satisfied with the courtesy van service during your visit. We take your feedback seriously and want to make sure your concerns are addressed. Please reach out to Maria Arenas at marenas@vtaig.com, and she will be happy to assist you further. Thank you for bringing this to our attention, and we look forward to resolving the issue.

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