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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,357 Reviews
Call Service Center (972) 201-9228

1,357 Reviews of Toyota of Richardson - Service Center

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December 11, 2024

The Toyota of Richardson dealership is a very good dealership that we have used for almost 25 years. Their service department is exceptional. I have recommended Lee Schuster as a service agent to many More

by Christiduncan128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We’re thrilled to hear about your positive experience over the past 25 years. Lee is a great asset to our team, and we truly appreciate your continued loyalty. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for recommending Lee and trusting us with your vehicle needs!

December 11, 2024

Marco was a great service technician. The truck work was done in a timely manner. More

by Ironchef58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco was great.
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Dec 13, 2024 -

Toyota of Richardson responded

Thank you for your review! We're glad to hear that Marco provided great service and got your truck taken care of in a timely manner. We appreciate your business and look forward to assisting you again in the future.

December 10, 2024

Helpful courteous knowledgeable. Work done in a timely manner. The pricing was fair. I would use them again. More

by jar625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Toyota of Richardson responded

Thank you for your review! We’re pleased to hear that you had a positive experience with our team—helpful, courteous, and knowledgeable service is what we strive for. It’s great to know that the work was completed in a timely manner and that you found our pricing fair. We look forward to serving you again in the future!

December 08, 2024

I’m very satisfied with the service at this dealership there are very reliable I will keep taking my Venza at this location.! More

by Anahi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that you're satisfied with the service and that you trust us with your Venza. We look forward to continuing to provide you with excellent service in the future!

December 07, 2024

My service advisor Alex, went above and beyond what I needed done. Communication was great and a very smooth process. The manager Johnny Nickel was very helpful and arranged transportation for me to get More

by brown.jen1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Nickel, Alex
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Dec 09, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that Alex went above and beyond to assist you, and that Johnny's efforts made your experience even smoother. We strive to provide excellent communication and customer service, and we're glad to know we met your expectations. We appreciate your feedback and look forward to assisting you again in the future!

December 07, 2024

Excellent customer service and step by step update A good place to have your car taken care.of Polite staff Their step by step update on the progress of service is very professional Keep up the good More

by Joemax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Semien
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Dec 09, 2024 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We’re so glad to hear that you had a positive experience with our team. Providing excellent customer service and keeping you informed throughout the service process is a top priority for us. We truly appreciate your kind words and look forward to continuing to serve you in the future. Thank you for choosing us!

December 07, 2024

The service at Toyota of Richardson is very prompt and kind to us. The staff are very polite. More

by Yutaka Suzuki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Thai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. Our staff strives to provide prompt and courteous service, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!

December 07, 2024

Great service at reasonable prices. The dealer service specials are a good value. Plus Toyota trained technicians are knowledgeable More

by rvlewis226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Toyota of Richardson responded

Thank you for sharing your positive experience! We're thrilled to hear that you found our service to be both great and reasonably priced. It's wonderful to know that you appreciate the value of our dealer service specials and the expertise of our Toyota-trained technicians. Your trust in our team means a lot to us, and we're committed to continuing to provide you with excellent service and knowledgeable care for your vehicle. We look forward to serving you again in the future!

December 06, 2024

The service advisor was very helpful and informative from the start to the end of the service of the car. More

by antonio.lopez441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Swanson
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Dec 09, 2024 -

Toyota of Richardson responded

Thank you for your positive review! We’re so glad to hear that your service advisor was helpful and kept you informed throughout the entire process. Clear communication and excellent service are our top priorities, and we’re happy we met your expectations. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

December 06, 2024

Excellent customer service was fast and I understood everything explained by the person who assisted me Eduardo Barrera More

by maricela Barajas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Barrera
Report | Print
Dec 09, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that Eduardo provided you with excellent customer service and clear explanations. It's great to know that your experience was fast and informative. We look forward to assisting you again in the future!

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