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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,418 Reviews

1,418 Reviews of Toyota of Richardson - Service Center

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May 20, 2019

2006 4Runner still going They were honest about what needed to be done and what didn’t. If you want 300k+ miles out of a Toyota, I would recommend Toyota of Richardson. I Ho More

by M@verick25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Micheal
May 20, 2019 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

May 20, 2019

Lee gives superior service -TOR Lee Schuster continues to give me superior customer service. He is knowledgeable, prompt and always professional. I have a Toyota dealership a mil More

by Very pleased TOYOTA OF RICHARDSON customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Torbet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Holloman, Dwain Dorsey, Jeremi Chapman, Scott MacDonald , Alan Bostley , Brad Clark
May 21, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

May 20, 2019

My service request was taken care of immediately! I came in at 5:15 PM concerned about a bubble I found it the,sude,wall if driver front tire on my 3 month old 2019 Toyota Avalon Limited Hybrid. My se More

by psion5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Pablo, Ed Giraldo
May 21, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

May 18, 2019

Excellent service with friendly/professional reps As usual, friendly, courteous and professional service reps. Lee has been the face of the service reps for many years and always dependable when we ne More

by Aaysr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
May 20, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience Aaysr. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager

May 18, 2019

Excellent As Usual Great service and continue to come back! Thomas Pablo helped me throughout the entire process. I try to send everyone I know who is looking for a car More

by Bwright1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Pablo
May 20, 2019 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

May 17, 2019

Great! Brandon is very good at his job. He handled my appointment with care. I recommend this dealership. It is well Worth the drive to Richardson TEXAS. More

by gpbessinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
May 20, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager

May 16, 2019

Great service experience I have been using the Toyota of Richardson service department for over 20 years and they have always been great. Never had a bad experience there. More

by Silver swan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
May 20, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

May 14, 2019

Very Professional and Courteous Toyota of Richardson Service Department is very professional while at the same time they are courteous and honest. On a number of occassions, I have More

by Supercharged Tacoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Merriman, Brad Clark
May 16, 2019 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

May 13, 2019

Amazing here Been here 2wise, prefational, caring, clean and polite I like the way they are treating coustmers, They do good care of you and your car, thank y More

by AHMADYMOHAMMADRAFI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Bostley, Derick Heckel, Matt Bryan, Matt Grier, Spencer Michie, John Guzman , Jason Jones , Kyle Herd, Stacy Summers, Vien Nguyen
May 14, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience Ahmady. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager

May 10, 2019

My advisor Jeff Harris was very helpful The staff was very friendly, professional the dealership was clean. The only problem the waiting room was extremely cold most people had too Waite on More

by jenningsy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Harris
May 13, 2019 -

Toyota of Richardson responded

Hey there, Jenningsy, We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we’re sorry that your service visit took longer than expected. We are very sorry for this and would love to make things right. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com

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