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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,417 Reviews

1,417 Reviews of Toyota of Richardson - Service Center

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June 16, 2019

Service Every thing was great except for how long it took everyone was great. I will continue to use this location and would recommend it always More

by judylsnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Jun 17, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience Judy. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager

June 12, 2019

Excellent repairs Everything done well on on the car. Hated the extra for using the credit card!!!! Hated to have to stand there and wait while they phoned to check More

by Maxinecsb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience Maxine. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager

June 12, 2019

Toyota of Richardson Service review I had Leslie as my Service Writer and she was awesome! She explained everything to me that would be done. I did not have to wait long. I will request More

by PK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leslie
Jun 13, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager

June 12, 2019

Outstanding customer service Very happy with the service at Toyota of Richardson, all the staff was very friendly. I will return to this dealer without any hesitation. Excellent More

by Claucast29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Maldonado she is amazing!
Jun 13, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

June 10, 2019

Best Toyota Dealership in Dallas Went in to renew my ZTAK and had a nail in the tire. Tire was replaced at no charge because of the maintenance program Toyota has. No questions asked. More

by Kemaples
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sis I
Jun 11, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience Kemaples. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager

June 08, 2019

Excellent customer service Customer service is excellent. Representative Mr. Lee is very helpful. Very good experience, Very easy process. I would recommend this place to anyon More

by Hitesh Rama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience Hitesh. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager

June 01, 2019

Toyota of Richardson Great dealership with great employees, great service. I have always brought my car here for service and I will continue to come back for future servic More

by Carguy11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodrigo, Arthur, Jonathan Glasscock
Jun 03, 2019 -

Toyota of Richardson responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Jonathan Glasscock, Customer Loyalty Manager

May 31, 2019

Satisfied customer Kevin Mcquire was an excellent advisor, very personable, up front and honest . He kept me informed with what needed to be done and what I could wait t More

by Racer 17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Mcquire
Jun 03, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager

May 30, 2019

Excellent as usual I have always received excellent service from Alan and the service department. I get my car in and out in a timely manner. In the past year, the shu More

by K.maxwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Bostley
Jun 03, 2019 -

Toyota of Richardson responded

Hello Maxwell. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com

May 28, 2019

Service advisors very professional The advisors always do a professional job and and friendly to deal with . Techs on the other hand. Need to clean there hands and listen to detail fron More

by Sal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug moran
May 30, 2019 -

Toyota of Richardson responded

Glad you had a great experience Sal. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

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