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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,416 Reviews

1,416 Reviews of Toyota of Richardson - Service Center

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November 15, 2019

Always a good experience every time I’m there! All aspects of the service are explained and any additional issues are always discussed prior to being performed. More

by RedRaider
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 15, 2019

Yes the service was excellent better than last time.need to promote more coupons on discounts.for service to much competition out there.everyone wants my Business More

by arredondojoe17
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 15, 2019

We’ve been going here for over 10 years and find it meets our needs well . Staff is professional & helpful. We often wait for our car to be serviced, so that the comfort of the waiting areas is appreciated More

by kathyleone
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 14, 2019

Lee Schuster and his team always do an excellent job with my car. Lee greets me at my scheduled appointment time and explains what my car will need. It is always ready at the time I am expecting. More

by Kd2501
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 12, 2019

I am Very disappointed with this dealership. I called and left 2 messages, 1 for service manager, 1 with technician and also spoke with operator and she said someone would call me back? My concern was regard More

by klynrob1
Recommend Dealer
No
Employees Worked With
Lee Schuster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Toyota of Richardson responded

Hey there. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers. We are very sorry that your tires were not rotated and would love to see what we can do to earn back your trust. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com

November 11, 2019

Great service! Lee always takes good care of me. he greets me by name explain what's going to be going on and keep me update about my vehicle and time is going to be ready. More

by Michael
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 11, 2019

Toyota of Richardson has been the best dealer I have used. We have 2 Toyotas that we purchased and serviced with them. Lee Schuster is the best service writer. I would highly recommend. More

by Mc
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 11, 2019

Service advisors are great, particularly Lee Schuster. Scheduled an appointment and got in and out timely. Waiting room is comfortable with a few nice amenities. More

by igg4116
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Torbet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 10, 2019

Excellent service dept. My service advisor kept me posted while I waited for routine service. Nice, quiet room available to work on my laptop. It was all good! More

by Happy Prius Owner
Recommend Dealer
Yes
Employees Worked With
Crystal - service advisor
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 08, 2019

The service department personnel were friendly, knowledgeable and kept me informed as to the progress of the service on my Sienna. I applaud their efficiency. More

by Al
Recommend Dealer
Yes
Employees Worked With
Rodrigo Carone (5 Stars)
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

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