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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,388 Reviews
Call Service Center (972) 201-9228

1,388 Reviews of Toyota of Richardson - Service Center

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April 05, 2025

I have taken my vehicle here 3 times now and they have always been helpful and courteous. Service has also been quick taking as little as 20 minutes this last time. Would highly recommend anyone needing s More

by josealbert.leon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Toyota of Richardson responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you've been consistently satisfied with our service, and we truly appreciate your recommendation. We always strive to provide quick and courteous service, and it's great to know that we’ve met your expectations. Looking forward to assisting you again in the future!

April 04, 2025

Oil change. Great service! I expected to wait two or more hours, it took an hour or so. Great job. I was explained about some repairs my car needs and how soon. More

by juan.huitzil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Lee, Service Advisor.
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Apr 07, 2025 -

Toyota of Richardson responded

Thank you for taking the time to share your experience! We're glad to hear that your oil change went smoothly and that the service was quicker than expected. It’s also great to know that our team took the time to explain the needed repairs without any pressure. We appreciate your trust in us for those future repairs, and when you're ready to purchase a new car, we'd love to assist you in finding the perfect vehicle—whether it's a Toyota or something else. Thank you again for your feedback!

April 04, 2025

Great customer service. The employees were very friendly and accommodating. The service is worth the money. More

by delvallelizamarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Report | Print
Apr 07, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We’re so glad to hear that you had a great experience and that our team’s friendliness and accommodating service stood out. It’s also great to know you felt the service was worth the investment—that means a lot to us. We appreciate your feedback and look forward to serving you again in the future!

April 03, 2025

Genuine service Great service advisor Responsible service manager who strive to keep customer happy and totally satisfied Friendly staff I do recommend them very highly Good luck More

by Imad.alotaibi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Report | Print
Apr 04, 2025 -

Toyota of Richardson responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service team. Our staff works hard to ensure every customer is happy and satisfied, and we're glad that it showed during your visit. We truly appreciate your high recommendation and wish you the best of luck as well. We look forward to serving you again in the future!

April 03, 2025

Came in to replace my tires. Was easy to set it up online and employees were professional and quick . More

by Kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're glad to hear that scheduling your tire replacement was easy and that our team provided professional and quick service. We appreciate your business and look forward to helping you again in the future!

April 02, 2025

Great experience, Casey was awesome! Took the time to go over multiple tire options and found a set that was the best fit for me. More

by duva1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Stiger
Report | Print
Apr 04, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're so glad to hear that Casey took the time to walk you through all your tire options and helped you find the perfect fit. Providing helpful, personalized service is what we strive for, and it's great to know Casey delivered just that. We appreciate your support and look forward to assisting you again in the future!

April 02, 2025

The service advisor Lee Schuster did some great work once again, Thanks for a job well done. More

by sky769251
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Tunstall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that Lee Schuster provided great service once again. Consistency and care are exactly what we aim for, and it's wonderful to know Lee delivered. We'll be sure to pass along your thanks—your continued trust means a lot to us!

Apr 05, 2025 -

sky769251 responded

Thank you and God bless.

April 01, 2025

Don’t sell unnessey repair or service for get high commission. Because the customer bring their car to dealer service they trust dealer than private repairshop More

by Tdavidtien
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Toyota of Richardson responded

We are sorry to hear that you feel this way about your recent service experience. We strive to provide honest recommendations and transparent pricing, ensuring that our customers can trust us for all their service needs. We would appreciate the opportunity to discuss your concerns further and address any misunderstandings. Please reach out to Maria Arenas at marenas@vtaig.com so we can assist you.

April 01, 2025

It was very good service . and pleasant from the moment I pulled up to the Bay and the attention I got from the service personnel.Harris my service advisor was very courteous an More

by Johnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris
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Apr 03, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We’re so happy to hear that you received excellent service from the moment you arrived. Harris will be thrilled to know you appreciated his courteous and helpful assistance. We’ll be sure to pass along your kind words to him. Thanks again for choosing us, and we look forward to serving you in the future!

April 01, 2025

Takes way too long to service even if you have an appointment. They have an unorganized way of helping the cars. Many cars that came before me were helped prior to me. Aside from that, service was go More

by Starry night
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus 5/5
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Apr 03, 2025 -

Toyota of Richardson responded

Thank you for sharing your feedback. We understand how important it is to have your vehicle serviced in a timely manner, and we appreciate you bringing this to our attention. We’re glad to hear that your service experience itself went well, but we’d love to address your concerns regarding the wait times and organization. Please feel free to reach out to Maria Arenas at marenas@vtaig.com so we can further discuss how we can improve your experience.

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