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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,417 Reviews

1,417 Reviews of Toyota of Richardson - Service Center

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April 26, 2025

Great service from Marco and Felix. I always go to Toyota Richardson. Happy with my service. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We’re thrilled to hear that Marco and Felix provided great service and that you’re happy with your experience. We truly appreciate your loyalty and look forward to serving you again in the future!

April 23, 2025

Service agents was great! Very honest and helpful!. Did not pressure for unnecessary service! Items! More

by sladue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Toyota of Richardson responded

Thanks for the positive feedback! We're happy to hear our service team provided you with an honest and helpful experience. We always aim to offer the best care without any pressure. We look forward to seeing you again!

April 23, 2025

Great customer service. Wait time was minimum. The service person explained everything well. The car was ready when they said it was going to be ready. Very satisfying e More

by Jaz121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Torbet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick
Apr 24, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that everything from the wait time to the communication and timely completion of your service met your expectations. It’s great to know our team provided clear explanations and delivered on their promises—that’s exactly the kind of experience we aim for. We're so pleased it was a satisfying visit for you!

April 23, 2025

Courteous, good service. Lots of seating with different rooms for computer users to work while there. More

by philamina5050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Nguyen
Apr 25, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that you found our team courteous and that you were pleased with the service provided. It’s great to know that the variety of seating areas and designated spaces for computer users made your visit more comfortable and convenient. We always aim to create an environment that meets the needs of our guests, and we’re happy that stood out to you.

April 20, 2025

I always bought cars from Tokyo of Richardson, there are honest and service center too More

by sa1429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're so glad to hear that you’ve consistently had a positive experience with us. We strive to provide honest and reliable service, and we appreciate your continued trust. If you need anything in the future, feel free to reach out!

April 19, 2025

The sales and service departments at Toyota of Richardson are first rate! Lee in service is one of the best I have worked with. When he takes my car in, I know it will be handled correctly. More

by docjstrange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Toyota of Richardson responded

Thank you for the wonderful feedback! We're so glad to hear that both our sales and service departments have made such a positive impression. It’s great to know that Lee in service has earned your trust—his dedication to providing excellent service truly stands out. We appreciate your continued loyalty and look forward to continuing to take care of all your vehicle needs!

April 19, 2025

Great Service. Always quick greatly appreciated. Would recommend your service department to my friends and neighbors More

by resawyer79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Toyota of Richardson responded

Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service department. We truly appreciate your recommendation and look forward to serving you, your friends, and your neighbors in the future!

April 18, 2025

The service department is great. Very helpful and professional. They are very good at explaining everything associated with the service you have been given. More

by kdmm827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon service manager
Apr 21, 2025 -

Toyota of Richardson responded

Thank you for taking the time to share your experience! We're so glad to hear that our service team was helpful, professional, and clear in walking you through the details of your visit. Providing thorough and transparent communication is something we truly value, and it's great to know it made a positive impact. We appreciate your support and look forward to serving you again!

April 18, 2025

ExtraordinaryService today👏🏽👏🏽👏🏽👏🏽👏🏽🥰☀️☀️☀️🥰🥰🥰come see impeccable impeccable Work. Service was expedient size precise. My chair person was stupendous!!!!! More

by bonniejackson1Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Toyota of Richardson responded

Thank you for such an enthusiastic and uplifting review! We're absolutely thrilled to hear that your experience was filled with extraordinary service and impeccable care. It’s especially great to know that our team member left such a wonderful impression—we’ll be sure to share your kind words! We can’t wait to welcome you back again soon!

April 18, 2025

Toyota Richardson provided a good service for my recall appointment. On time and customer service is satisfied More

by nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Jesus Castillo
Apr 21, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that your recall appointment was handled promptly and that you were satisfied with the customer service. Providing timely and efficient service is important to us, and we're happy to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future!

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