Toyota of Renton

I got a brand new Tacoma in mid-November. on December 21st, I started my car, turned the defrost on high, and waited for the ice on my winshield to melt. I saw a little Starburst crack form, then suddenl 21st, I started my car, turned the defrost on high, and waited for the ice on my winshield to melt. I saw a little Starburst crack form, then suddenly splinter out in both directions to form a 2-foot crack across my winshield. Renton Toyota couldn't care less. They treated me like an idiot, and explained over and over how winshield cracks form. They insisted there was previous damage, which there ABSOLUTELY not. I had just checked every window on my vehicle the day before after going on a long drive in bad weather. One guy even had the audacity to tell me the damage must have been "microscopic." Infuriating. Damage so small it is invisible to the human eye should not cause a brand new winshield to crack. Rather than filing a warranty claim or standing behind their product in any way, they chose to insist that I was lying and tell me I should have bought their (exorbitantly priced) winshield insurance. This was absolutely a factory defect, and now I have to pay out of pocket for a new winshield. They also would not bring manager out to speak to me when I asked. DO NOT lease or buy a car from this dealer. They are rude, condescending, and do not care about customers the second you sign on the dotted line. More

Peter Worst customer service by employee, am not recommended especially on this employee.I was there to buy car, I talk to one of their employee, Worst customer service by employee, am not recommended especially on this employee.I was there to buy car, I talk to one of their employee, More

Thanks Toyota of Renton and thanks Peter Hubris My names Ryan. Told my self I wouldn't buy new. After Peter Hubris helped my girlfriend a month ago with her 2018 Toyota RAV4, she couldn't stop ravin My names Ryan. Told my self I wouldn't buy new. After Peter Hubris helped my girlfriend a month ago with her 2018 Toyota RAV4, she couldn't stop raving about her new car. I was curious and I wanted to see how competitive the pricing was in comparison with the classifieds and other dealers. Couldn't be beat. Not only will Peter give you a competitive price, Peter will make sure you're informed and as comfortable as can be throughout the entire process. Today, I also came to buy a 2018 Toyota RAV4. My ankles dislocated so I came in crutches. It was busy but that didn't stop him from helping me move everything over from my old car, including a Thule. Nothing to say but good things working with Peter. His desk is to the far left back corner towards the window if you're looking for him. Haven't worked with any other of the staff, but I'm sure you can't go wrong here. More

Promised checks not done. Lying and arrogant employee. Required checks that are supposed to be done with oil change were skipped (car wash, tire pressure check, tire rotation). When I pointed it to the fro Required checks that are supposed to be done with oil change were skipped (car wash, tire pressure check, tire rotation). When I pointed it to the front desk employee he was extremely rude and arrogant. He did not try to fix the situation, did not admit any fault and it was obvious the promised checks were not done. "We agree to disagree" these were the last words from him before leaving to his desk. And this will be my last visit to this shop. More

Fast reliable service Greeted immediately by service rep. Told that it would take 2 1/2 hours and was finished in under 2 hours. Car was ready to pick up immediately. Greeted immediately by service rep. Told that it would take 2 1/2 hours and was finished in under 2 hours. Car was ready to pick up immediately. More

Consistent customer service This is a good local dealership. They explain needed service and costs up front. They're prompt and have free loaner cars available. I've never taken This is a good local dealership. They explain needed service and costs up front. They're prompt and have free loaner cars available. I've never taken my car anywhere else. More

Service Good customer service and got things completed on what I needed. They had understanding on what I needed and explained what things I needed for my ca Good customer service and got things completed on what I needed. They had understanding on what I needed and explained what things I needed for my car More

Great Service Fast and friendly service. Facility is clean and looks organized. Service needed/provided is explained. Location is convenient. No appointment Fast and friendly service. Facility is clean and looks organized. Service needed/provided is explained. Location is convenient. No appointment needed. Offers free car wash. More

Great and friendly customer service Brought in my 2015 Toyota Highlander for its maintenance service. Service writer Riz Cornel took very good care of me and vehicle, explained everythin Brought in my 2015 Toyota Highlander for its maintenance service. Service writer Riz Cornel took very good care of me and vehicle, explained everything thoroughly after my car was done.. Evetyone there are professionally friendly with great attitude. They are the best 😊 More

Great service I came for service and they did a great job 😀 Thank you for helping me with some questions I had will definately comeback again Agustina I came for service and they did a great job 😀 Thank you for helping me with some questions I had will definately comeback again Agustina More