Toyota of Renton

I have free service from Toyota. My next service is due in December but they advising me that contract expired in August. The sticker is only thing I have that reminds me of the serv My next service is due in December but they advising me that contract expired in August. The sticker is only thing I have that reminds me of the service. They kept arguing and wouldn’t honor the free agreement. I had a service done in June and there’s no way I’ll come for a service in August. Even the sticker on my windshield stated December not August. For a $65 service it was not worth the argument. It’s about agreement. More

I just bought a 2017 Camry and I'm pretty sure the battery card just died. But really now, you put down that the battery was in excellent condition in your paperwork. At least tell the xxxx truth on t battery card just died. But really now, you put down that the battery was in excellent condition in your paperwork. At least tell the xxxx truth on that, so I don't get stuck some where with the elders I serve. Like seriously I'm supposed to drive clients to and from appointments, and if I get stuck I'm SOL. Y'all probably at you desk, laughing about this review. Just distasteful. Funnier thing is how many people in my family owns a Toyota. Next time I'll take it to Toyota Burien. More

Employee was arrogant and had an attitude with the service. Threw keys at me when the service was done service. Threw keys at me when the service was done More

Dealer mark up. The sales team doesn't know how to deal. They only care the deal is done with give the pressure to the customer. The sales team doesn't know how to deal. They only care the deal is done with give the pressure to the customer. More

Avoiding deal with them. Dealer mark up price. Hold you like a hostage if they don't get a deal. Dealer mark up price. Hold you like a hostage if they don't get a deal. More

I went for my 50,000miles service, I told John McDonald more then a dozen times that I was 4,000miles late for my 50,000mile service, he said ok and charged me less then 300$ I said that seem to cheap, he more then a dozen times that I was 4,000miles late for my 50,000mile service, he said ok and charged me less then 300$ I said that seem to cheap, he said the next service, the 60,000 mile one, was gonna b the expensive visit, I said ok thx and good bye. My car seemed to b running kinda funny so I checked the paper work, and Mr. McDonald did a 5,000mile check up not a 50,000mile service like I asked for so many times that my friend that was with me made fun of me by asking me 'are u sure they know what u want' over and over all day. I guess I should've said it 2 dozen times, I don't know if it's cuz I'm a woman or if they think they know better then everybody, but he repeated 50,000mile service to me before and after they did the work. He even told me when I asked about the oil change that I didn't need one, my car hasn't had an oil change in 19,000miles now thx to him, I don't know what it's gonna cost me to fix this but I won't b going to a Toyota dealership to get the work done cuz unfortunately this is not the first dealership I've been screwed over at, I will never buy a Toyota again, not after what Doxon Toyota did to me (and I didn't even tell u what they did) and Renton Toyota. I'll b buying a Ford soon, very soon. More

I would never recommend anyone to do business with this dealer. We worked out a deal (after they pulled credit) and had all financing in place and agreed upon. Once it was all in place I asked if I need to dealer. We worked out a deal (after they pulled credit) and had all financing in place and agreed upon. Once it was all in place I asked if I need to put a deposit on it before we did our hour and half drive. They had stated no. We arrive to find another could looking at the vehicle. We spoke to our sales person and as far as we were told we were getting the paperwork ready. While we waited( over an hour) the couple took the car on a test drive. We watched them leave and come back while we were still waiting. About 15 minutes after they returned we were told they were buying the car. We asked how did that happen. We were told the manager wanted the deal to go to their top salesmen. We had asked to speak to the manager John lovely or something like that. We were told he was on a phone call an couldn’t talk. This was them most upsetting part. Not that we didn’t get the vehicle but that the manager was too much of a coward to come out and face the 23 year veteran he just screwed over. More

I got a brand new Tacoma in mid-November. on December 21st, I started my car, turned the defrost on high, and waited for the ice on my winshield to melt. I saw a little Starburst crack form, then suddenl 21st, I started my car, turned the defrost on high, and waited for the ice on my winshield to melt. I saw a little Starburst crack form, then suddenly splinter out in both directions to form a 2-foot crack across my winshield. Renton Toyota couldn't care less. They treated me like an idiot, and explained over and over how winshield cracks form. They insisted there was previous damage, which there ABSOLUTELY not. I had just checked every window on my vehicle the day before after going on a long drive in bad weather. One guy even had the audacity to tell me the damage must have been "microscopic." Infuriating. Damage so small it is invisible to the human eye should not cause a brand new winshield to crack. Rather than filing a warranty claim or standing behind their product in any way, they chose to insist that I was lying and tell me I should have bought their (exorbitantly priced) winshield insurance. This was absolutely a factory defect, and now I have to pay out of pocket for a new winshield. They also would not bring manager out to speak to me when I asked. DO NOT lease or buy a car from this dealer. They are rude, condescending, and do not care about customers the second you sign on the dotted line. More