Toyota of Portland

Called for a quote to repair my sunroof. The motor burned out. I knew where the motor was located. The service writer had not clue the cost. I figured it was an oddball repair so that’s understandable. He ca out. I knew where the motor was located. The service writer had not clue the cost. I figured it was an oddball repair so that’s understandable. He called me back after a hour with the quote. ($1,450.00) I questioned why so must and was told that they had to remove the headliner and it was a 4 hour job. I had priced the motor already. It was between 425 and 650 dollars online for a factory motor from a Toyota dealer. Long story short, I replaced the motor myself in 20 minutes, never touching the headliner. I could probably do it in 15 minutes now and it works perfectly. How can you trust a dealership that tries to pull this kind of deception? More

I was on the market for a new car and was still in the early stages of my research. I definitely knew that I wanted to purchase a Toyota. I stopped by Toyota of Portland to look at some cars and that is w early stages of my research. I definitely knew that I wanted to purchase a Toyota. I stopped by Toyota of Portland to look at some cars and that is where I met the salesperson Abraham Abazari. Considering we are in COVID times, there is currently a shortage of computer chips on the market and thus there was a shortage of cars. Abraham started out very nicely and was pushing me towards buying a Rav4. I was also interested in looking at Venzas as well and was able to do so. However when we went inside to talk some numbers, he told me that for 35K I could take the brand new Rav4 home. It was only my second time looking at cars during my research and so I told him I would have to think about it. That is when Abraham got nasty. He was clearly upset that I didn’t agree to purchase the car immediately and he started taking all the papers from me and was basically telling us to leave. That really showed me how nasty he could be and what a terrible salesperson he was. He didn’t even offer to help me look into more vehicles or tell me to call him back if I had more questions. He acted like I was buying a new bag and not dropping 35K on a new car. I will never return to a dealership like that again and in fact I did end up purchasing a brand new Venza from Toyota Beaverton from which their service was so much better. I hope the managers see this review of Abraham and I hope that other customers don’t get conned into his “friendly salesperson” demeanor. He is not a nice person or someone I would want to guide me on such a huge purchase as buying a car. More

My new car was purchased with full cash paid. My trade in still needs to be resolved. They are taking forever to settle the deal and pay me for my trade in. They keep digging for fees that I am supposed in still needs to be resolved. They are taking forever to settle the deal and pay me for my trade in. They keep digging for fees that I am supposed to be responsible for on the trade in vehicle. They will not release any payment for the trade in (even though the trade in is already gone). In all my life of car deals this is the worst experience I have ever experienced....and....NO, they are still picking away at my trade in offer for any expense they can come up with to take away from the payment they owe me. I strongly do not advise to use this dealer. More

My experience with this dealership has been a complete and total nightmare! These guys sold me a Certified Used 2013 Toyota Rav4 a few years ago. They sold me a lemon. When I brought it in, noticing and total nightmare! These guys sold me a Certified Used 2013 Toyota Rav4 a few years ago. They sold me a lemon. When I brought it in, noticing that it was burning oil, and it took them 5 visits before the maintenance staff could find a problem. Yes, that's right. They kept saying it was fine...Then, I finally got a diagnosis... There were mechanical issues that they did not disclose and now I must have my entire engine replaced due to their dishonesty and negligence. After quoting me at almost 13K for a new engine, they told me that the tires needed to be replaced and that I should not drive them off the lot. I later took the car to Les Schwab and they found 9 nails in them! The tires are just fine. They used the tires as a way to try manipulate me, and the sticker price of the New Engine, into trading my car in and buying another Certified Toyota from them. I will never go back to this pathetic excuse for a quality dealership. They are crooks. More

I was emailing and texting, back and forth, all day about a specific 2021 4Runner. The salesman sent a spec sheet with a listed sale price. I set an appointment for when I got off work. I drove an hour to th a specific 2021 4Runner. The salesman sent a spec sheet with a listed sale price. I set an appointment for when I got off work. I drove an hour to the dealer, only to find out they wanted to mark it up $4k. Had I known they wanted to mark it up I wouldn’t have perused the vehicle and instead gone to another dealer. The deceptive and greedy tactics and attempts to bully people into paying for things they don’t need, know about or want, isn’t anything I want to associate with. I would have thought someone coming in with a cash deposit and financing already setup would be a “gimme” sale for any salesman, guess not. More