Toyota of Portland

Terrible service! Took my Toyota Rav4 for several years for regular oil change and milestone maintenance and repairs. I have spent hundreds and thousands of dollars at Took my Toyota Rav4 for several years for regular oil change and milestone maintenance and repairs. I have spent hundreds and thousands of dollars at this place because I trusted them. BUT this is the last time! Brought my vehicle for oil change and inspection for a grumbling noise. It costs $275 ($85 for the oil change, net of $15 specials discount, + $190 for the diagnostics to check the grumbling noise). Dropped off the car thursday and pick up scheduled for Saturday so they have 2 full work days to work on the vehicle. No communication from the advisor. I had to call saturday almost noon time to check if I am still able to pick up my car. The advisor said, yes, they found no issue that could be causing the grumbling noise. Almost 4pm, 2 hours before closing, I decided to go hang out at the dealership. So at 4:30pm, the advisor called and they still found no issue that could be causing the grumbling noise. So I paid the $275 for an oil change and the grumbling noise still happening (I have friends who sat in my car and can hear and feel it clearly, so it is NOT just in my head!) The car rolls in and I jump in the car only to notice the tire pressure gauge blinking and stayed on. I pull up the service bay and pointed to the advisor that the tire pressure light is on and it was not there when I dropped the car off. He checked all the tires and said it could be the pressure sensor. AND it will costs $$$ for diagnosing it because it is a different diagnostics. I paid $275 with the multipoint inspection noted on the service list and he tells me they did not point to this as an issue and now it is. His story does not make sense. He checks with the technician and that the light was already there when they checked the car, I said that was not the case, otherwise, 1. I would of course point it out as part of my issue. 2. If it was there, why is it NOT included in the multipoint check report. Paid $$$ only to NOT get my issue resolve, they ADDED more issue to my car. I do NOT trust the service here. I do not know how much time they really spent to check the car and whether they really tried to figure out the issue. If it was not the engine, then try to find out what the issue is, which is the point of why I, the customer, brought my car in. STAY AWAY! The recent reviews should be a warning. They may have been good in the past, but they definitely are not the same. More

Stay away! If you want a horrible experience when buying a new Toyota - this is the place to go. Poor trade in valuations (even when they tell you a higher rang If you want a horrible experience when buying a new Toyota - this is the place to go. Poor trade in valuations (even when they tell you a higher range), huge markups over MSRP, and poor customer service. More

I had a great experience buying a 2013 Corolla. Ara really helped me to find a good car. He answered all my questions and gave me enough time to think and explore my options. Ara really helped me to find a good car. He answered all my questions and gave me enough time to think and explore my options. More

I had a great experience purchasing my 2008 Prius from Ken Scott. He was friendly efficient, and has good knowledge about the vehicles. The car was for my son and while we waited for financing Ken showed Ken Scott. He was friendly efficient, and has good knowledge about the vehicles. The car was for my son and while we waited for financing Ken showed my son all the gadgets and electronics. We were in and out in less than 2 hours- title in hand! Definitely recommend POrtland Toyota! More

This vehicle failed a pre-purchase inspection because of the extensive rust damage to the frame. The dealership says it's not that bad. So either a mechanic with no skin in the game was lying, or Toyota's s the extensive rust damage to the frame. The dealership says it's not that bad. So either a mechanic with no skin in the game was lying, or Toyota's service team was lying in order to save face. I'll let you be the judge. Buying used cars requires due diligence on the buyer's part, so be sure you get that inspection if you're shopping here. This dealership is certainly more than ready to sell you an unsafe vehicle for a price that does not reflect its true condition. More

entire experience with theservice department was a nightmare..they wasted a half day of my time and perdormed service i didnt ask for..will NEVER go back or recommemd nightmare..they wasted a half day of my time and perdormed service i didnt ask for..will NEVER go back or recommemd More

Worked with Thai Nguyen to trade up. He was so friendly and professional without being pushy. Best experience buying a car! and professional without being pushy. Best experience buying a car! More

Agreed with Sarah Dickey on a price for a CR-V. Day later she changed her mind when I was about to travel 50 miles for the transaction. Not forthright and clear with pricing she changed her mind when I was about to travel 50 miles for the transaction. Not forthright and clear with pricing More

About 7 years ago I bought my Prius here, they did a good job and had done all the service on the vehicle. Since it was convenient to my home and office I continued to service my car here. Today was so bad I job and had done all the service on the vehicle. Since it was convenient to my home and office I continued to service my car here. Today was so bad I will never be back. I set an appointment for an oil change, tire rotation, and to have my front brakes replaced per their recommendation. When I set my appointment I worked with the office staff to ensure I could get my car back the same day, and arrived 30-mins early to give extra cushion. I ended up sitting in my car for 30-mins before a service rep even acknowledged me, only to be told I couldn’t get my car back today. We discussed why that wasn’t possible (I work weekends) and since there wasn’t a manager on site he said he would make sure my car was finished by 5:45, which I appreciated and was pleased with the follow through. While I was waiting to drop off my car (and to check out) I noticed signs all over the place mentioning the need to pick up your car ASAP due to high theft in the area - so I made sure to arrive as quickly as possible when I was told my car was done, maybe 15-mins after notification….. only to find my car unlocked and running, unattended in the parking lot. Which was after 10-mins of signing paperwork and paying. This is unacceptable on any level in my opinion. Especially since my car will beep several times when it’s running and you walk away with the keys, not to mention the loud warning sound it makes when on, running and you try to lock it with the FOB. This tells me the tech who parked the car paid no attention to my car. And sadly the response to me voicing that concern was “not much we can do about it”. More