Toyota of Plano

Worst car buying experience I have ever had. Contacted Toyota of Plano about a used car they had on the internet. I was assured everything was in working order on the vehicle and it was ready to go. Obtai Toyota of Plano about a used car they had on the internet. I was assured everything was in working order on the vehicle and it was ready to go. Obtained my financing and drove 150 miles from Fort Hood to buy the vehicle. When I test-drove the vehicle, the temperature and fuel gage was not working. I asked the salesman why I was not told about this prior to my driving to the dealership. The salesman claimed he did not know about the defect. I asked if they were going to fix it and he referred me to the used car manager that gave me a story about how he didn’t have enough money in the car to fix it and I was getting a great deal so take it or leave it. The used car sales manager I dealt was a white guy with a high and tight flat top haircut (looks like he could have been in the military). I told him the picture on the internet showed the gages functioning. He looked at their web site and told me I was correct but they still would not fix it or even diagnose it. He said he would fill the gas tank up so I knew I had a full tank when I left the dealership. I wish he could have been in my shoes listening to his buffoonery excuses after I drove 300 miles round trip to get this truck. Very unprofessional and disrespectful after I told them I was not going to purchase the truck. I went to Lexus of Austin the next day, bought a used Toyota truck, and had a great buying experience. Beware of Toyota of Plano More

I recently had my car serviced through Toyota of Plano with Kenny Mealy as my service writer. Thorough explanation of the problem(s), repair(s) necessary and projected costs are imperative to me, as is c with Kenny Mealy as my service writer. Thorough explanation of the problem(s), repair(s) necessary and projected costs are imperative to me, as is complete trust in my service guy. Though I am a long time customer of Toyota of Plano, this visit was my first with Kenny, as my previous contact was no longer available. Kenny took the time to explain the work needed and why, along with a cost estimate. He was courteous and thorough, and listened to my car complaints, making sense of everything. My vehicle was ready when Kenny said it would be and costs were at or less than estimated. I appreciate Kenny Mealy's honesty and the hard work of both him and the mechanic (Rolando) who worked so diligently to resolve the issues. As the owner of a high mileage 4Runner, my goal is to keep things running smoothly. With Toyota of Plano and Kenny Mealy, I'm able to do so. Sincerely, J. Morningstar More

I truley enjoyed my experience working with Jacoub at Toyota of Plano, i would recommend that my friends visit Jacoub when in the market for a new vehicle. He solved the headache i was having with my ex Toyota of Plano, i would recommend that my friends visit Jacoub when in the market for a new vehicle. He solved the headache i was having with my existing vehicle and got me into a great new (used) vehicle. He is the guy to see when you are looking for vehicle solutions! Thanks Jacoub! Drew More

Definitely giving Toyota a bad name. We bought a 2008 Mazda3 a few weeks ago and have been extremely disappointed with the service. It supposedly passed a rigorous safety inspection, but I'm really not Mazda3 a few weeks ago and have been extremely disappointed with the service. It supposedly passed a rigorous safety inspection, but I'm really not sure how. I'm so grateful that I'm the only one driving it and it's not a family car yet. An alignment and two shot tires later (after three weeks!) Apparently it was brought back after a run in and never reinspected. YIKES!!! While that's the biggest thing, not getting a spare key, getting the car with shredded windshield wipers and a quarter tank of gas leave a very lemony taste in our mouths. The sales rep was great until we called about the issues and then said that it "Wasn't in the paper work," even though we were supposed to be getting a "like new car." The things you learn from getting screwed. At least now I know how to spot a needed alignment on a car that doesn't pull. More

I am shopping for a new 4Runner and picked this dealer based on proximity. My initial Internet contact was answered by a salesperson who ignored my inquiries about the dealership's Internet-listed new ca based on proximity. My initial Internet contact was answered by a salesperson who ignored my inquiries about the dealership's Internet-listed new car inventory, specifically my request for the opportunity to see a vehicle which was reported to be available in two days. In our communications, she was focused on changing the specs I had provided (from Toyota's "build a car" webpage). Unfortunately, she also accidentally sent me an e-mail intended for another customer, announcing that she had found the vehicle I wanted and that she would give them fleet pricing. They just needed to call her. Her expanation regarding this bias in service and the mis-directed message? "Ooops, sorry, I was tired." Never tried to provide any service to me, follow up, etc Perhaps this is to be expected, but honesty is not one of the virtues of this dealership. Don't waste your time More

I bought a 2011 Toyota Avalon there about 3 weeks ago. I asked for the darkest tint available, and was told by the salesperson (Darren), that the tint on the vehicle I was buying was the darkest allowed in asked for the darkest tint available, and was told by the salesperson (Darren), that the tint on the vehicle I was buying was the darkest allowed in the state of Texas. Not being from Texas, I accepted that as true. I was also told that the floor mats only come in one color. Neither of these turned out to be true. I bought the quantum protection package, and took my car back to the dealership to have it put on. I picked up my car the next day, and it looked like they had wiped armorall on the finish of the car. I asked to speak to a manager, 30 minutes later, I was able to speak to Lee, who I also told about the lies I was told by the sales person. Lee was nice, and offered to do the quantum package again, and also fix the tint issue. So, I took my car in again. This time, they did something to the finish of the vehicle that caused scratches and swirl marks, so, another trip to the dealership with my car. Bottom line, I have had this vehicle for 3 weeks, most of that time the vehicle has spent at the shop getting ruined. More

I bought a new 2011 Toyota Camry for my family and new born baby at February 2011 at Toyota of Plano at Dallas, Texas. A dealer was Jay Lee. Then my car has made noise one week after purchase and the 201 born baby at February 2011 at Toyota of Plano at Dallas, Texas. A dealer was Jay Lee. Then my car has made noise one week after purchase and the 2011 Camry has made 10 more problems in two months. Millage is just 1,500 miles and plate is still temporary. So, I talked dealer Jay Lee about the problem. Jay said "You have warranty, so, you can just take service and only talk with a service adviser.” In addition, he said “I am an excellent dealer for you." and that’s all. In addition to, when I bought the camry, Jay Lee recommended me to buy a warranty for $1,000. So, I bought the warranty. And then I found the price was $1,995 at home. But Jay Lee said "I never talked to you the price was $1,000. I talked the price was $1,000's." More

I emailed Toyota of Plano inquiring about an oil change and tire rotation on my 2010 Prius. $40 was the reply. Not bad. I called on my way home from work to see if they could fit me in without an appoi and tire rotation on my 2010 Prius. $40 was the reply. Not bad. I called on my way home from work to see if they could fit me in without an appointment. No problem was the reply. Not bad. I show up and stand around like a jerk for 20 minutes. I flag someone down and they were nice enough to tell me to wait for someone else. I stand around some more. Very bad. Finally someone helps me and it turns out my oil change and tire rotation will be $90, not $40, Very bad. Waste of my time. I'm not going back there for any service or sales reason. More

Wanted to purchase vehicle at end of lease. Went in and completed paperwork, declined extended warranty and was on my way. Received multiple phone calls and text within 2 hours of leaving telling me to ca completed paperwork, declined extended warranty and was on my way. Received multiple phone calls and text within 2 hours of leaving telling me to call. I called to find out that they had already called my husband who wasn't even on the loan and to be told that Toyota Financial Services would only approve my loan if I added the $3600 warranty, added spouse and that I needed to return to sign the papers ASAP. I called Toyota Financial myself and found out that the warranty was absolutely not a requirement and they advised me to call the dealership back and notify them that I wished to proceed without it. I did this and my husband contacted them as we both were very upset that they would go to that level to try to scam us. Believe it or not we never received any form of apology, we were simply told that it was a miscommunication! Unbelieveable. However, since my husband does actually need to be added to the loan and the paperwork is not final we will be taking our business to a different dealership. This dealership is untrustworthy! More

We recently purchased our second new car from Toyota of Plano and it probably will not be the last. Customer service from everyone was outstanding. Sales people made us feel like we were the most important Plano and it probably will not be the last. Customer service from everyone was outstanding. Sales people made us feel like we were the most important people on the lot. The upgrades we made to the care were completed ontime and right. Prive was great compared to other dealerships. Additionally we continue to take our cars in for service...not one issue for 5 years with one car and 1 year with the other. Ask for Tim O'Grady for Sales or Derek Canterbury for Service! More