Toyota of Plano
Plano, TX
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Purchased a car from their dealership and was given the standard two key fobs. When I got home I discovered one of the FOBs did not work. My salesman, Josh, said they would not do anything about it and the standard two key fobs. When I got home I discovered one of the FOBs did not work. My salesman, Josh, said they would not do anything about it and the dealership was not responsible for what the previous owner gave them. The dealership's general manager does not answer his phone and has a full mailbox. TERRIBLE CUSTOMER SERVICE! More
Toyota of Plano has been servicing my 20 year old 2006 4Runner ever since I bought it used from them 17 years ago. I can't say enough about their service and excellent work. I highly recommend them. 4Runner ever since I bought it used from them 17 years ago. I can't say enough about their service and excellent work. I highly recommend them. More
The dealership was clean, comfortable and fast service. The service attendant was friendly and professional. I was very please with her and the timely service. The service attendant was friendly and professional. I was very please with her and the timely service. More
I received excellent service from a knowledgeable service advisor who clearly explained all the options and the importance of each recommended item advisor who clearly explained all the options and the importance of each recommended item More
I just bought my new 2026 Toyota Camry Hybrid from Toyota of Plano. The whole process was fantastic and Jay Lee was incredibly helpful, patient, and attentive. Even though it was my first time buying a car, of Plano. The whole process was fantastic and Jay Lee was incredibly helpful, patient, and attentive. Even though it was my first time buying a car, I felt comfortable and informed throughout the whole experience. I love my new car! More
After repeated e-mails, text messages and phone calls with John Phelan , Alex , Ash and Eddie , I drove about 90 miles ,one way to Plano Toyota ,to trade my ,excellent condition 2024 Tundra Hybrid Platin with John Phelan , Alex , Ash and Eddie , I drove about 90 miles ,one way to Plano Toyota ,to trade my ,excellent condition 2024 Tundra Hybrid Platinum, with GM John's 2026 Hybrid Tundra 1794. It had 185 miles and my Tundra had low 9590 miles. First when I get there, salesperson Alex was not there. Waited nearly 45 minutes. Then was told that another salesperson ,Mark will deal my trade in. But after another hour of waiting, I was told that they cannot make the deal . In another words they said they cannot get my desired payments, even at stretching. My Tundra KB appraisal was 58004 with trade in . I even had positive 14K to 16K in equity. And that day , that Tundra 1794 Hybrid had a huge discount too. I am Very Disappointed at Plano Toyota !!! I was a repeated customer. The Tundra I am driving, was bought at that same dealership. Not got Business, at all ! I guess my business will be taken to a dealership that wants my money and trade in too .Not just Huge Profits !!! More
When I called to make an appointment, they were able to get me in same day! I pulled into the car dealership and my advisor Charlene was great at helping me with what I needed! My shuttle driver (Matt) was get me in same day! I pulled into the car dealership and my advisor Charlene was great at helping me with what I needed! My shuttle driver (Matt) was nice as well and made sure to drop me off at where I wanted! Would recommend them! More









