Toyota of Plano

This was actually the first time visiting this dealership for my service and I loved it. The service was slower than Metroplex Toyota and it was a weekday, however I enjoyed the van service to Walmart and t for my service and I loved it. The service was slower than Metroplex Toyota and it was a weekday, however I enjoyed the van service to Walmart and the pickup. So I didn't have to waste two hours just waiting there. Surely I will come back there to service my wonderful Pruis that I bought from another wonderful sales person named Mr. Kamo at Metroplex. More

I now live an hour away from this dealership, but continue to go back even for routine service because of great service I've received from them since I purchased this car in November of 2005. Randy continue to go back even for routine service because of great service I've received from them since I purchased this car in November of 2005. Randy George has always been courteous and professional and I trust that he will treat me well and make sure my car is taken care of. More

the service is always superb and I feel they can be trusted. The time available to get service is convenient. I am able to work with the same service representative. trusted. The time available to get service is convenient. I am able to work with the same service representative. More

Vehicle ready when promissed. Friendy and corteous. I was expalined what the problem was, cause and what was needed to fix it. Problem was resolved. Oh! I forgot: It costed what they said it would cost so no expalined what the problem was, cause and what was needed to fix it. Problem was resolved. Oh! I forgot: It costed what they said it would cost so no surprises. More

Experience was great. This was the first time I actually enjoyed the "buying" experience. I received a great price on my new vehicle as well as a very fair price on my trade. My salesperson (Halit) went o enjoyed the "buying" experience. I received a great price on my new vehicle as well as a very fair price on my trade. My salesperson (Halit) went out of his way to make this an enjoyable experience. I returned a few days later to have an alarm installed. That too was a pleasant experience. Wide screen TV's in the waiting area, as well as coffee and snacks. I can't say enough about Toyota of Plano. They are great. If you are in the market for a new car, shop there first.....you will not be disappointed. More

The service rep as well as the greeter were prompt and professional. For the work I was having done, it was obvious that my interests and satisfaction were their primary concern. professional. For the work I was having done, it was obvious that my interests and satisfaction were their primary concern. More

I have been a customer of Carlos since he began with TOP. He is so accommodating that when I was in the market for a new car, I eventually landed at TOP. When I purchased my Toyota Corolla 2 years ago, it He is so accommodating that when I was in the market for a new car, I eventually landed at TOP. When I purchased my Toyota Corolla 2 years ago, it was the smoothest buying experience I have had. I told them my criteria and they immediately told me if they could meet them. No hassle. I received the 2 year maintiance agreement and have been going every 5,000 miles for my oil change and tire rotation and have been very satisfied with that experience as well. Each time an issue has come up, it has been resolved. I LOVE the free car wash!! I have recommended Toyota of Plano to my friends and family. More

I honestly have nothing good to say. I bought a Used 2009 Volvo S40. They first low-balled me on my trade-in value (pretty typical though), kept me at the dealership for 4+ hours (again, typical I know), the Volvo S40. They first low-balled me on my trade-in value (pretty typical though), kept me at the dealership for 4+ hours (again, typical I know), then once I was about to sign for the car, I double and triple checked that there were more than 1 key for the car. I was told yes, multiple times. And what do you know? There was only one key for the car. I was, however, told that I could contact the previous owner, and get the second key myself. I didn't know that was the customer's job. They had no date when the oil was changed, and they claimed they had changed it, which I found out later was incorrect. They weren't able to calculate the taxes for my purchase correctly, and claimed I owed them $500 more dollars AFTER the contract was signed. I contacted my attorney promptly, and was told I did not owe the dealership anything. Now, it's been two plus months after I bought the car, and I still somehow don't have my tag because the dealership has taken a month to get my VIN Inspection to an 'outside titling company,' which was supposed to send all the information to my nearest Tag Agency for prompt delivery of my tag and title. I found out today that my information was sent to Durant, Oklahoma. I live in Oklahoma City. I am not a rocket scientist (however, I have a degree in Geography) but, I would say that isn't my closet Tag Agency. You should probably avoid Toyota of Plano More

I bought my Toyota Avalon from this dealer last year. All of the people I dealt with in the pr-owned dept. were very nice and the experience was very good. I have been to the service department three times a of the people I dealt with in the pr-owned dept. were very nice and the experience was very good. I have been to the service department three times and recieved wonderful service each time. I highly recomend this dealership. Fred Williams More

From the moment I drove up until we picked the car up the next day we were met by friendly people anxious to help us and get us on our way. We received a call not long after we left telling us exactly wha next day we were met by friendly people anxious to help us and get us on our way. We received a call not long after we left telling us exactly what the problem was with the car and how long it would take to fix and the amount. We were very surprised that the car was ready so quickly and it was exactly the price quoted. We never had to stand around and wait for anything. Excellent service and friendly. More