Toyota of Plano

My initial sales experience was okay. I was in touch with the internet sales manager prior to arrival to the dealership. He quoted me a price ($500 over invoice) and so I went in to test drive a 4Runne with the internet sales manager prior to arrival to the dealership. He quoted me a price ($500 over invoice) and so I went in to test drive a 4Runner. When we went to negotiate the deal, the "sales manager" only took $1000 off (which was the current incentive) the sticker price. I told the sales guy that I wasn't paying that much since I was quoted something much lower. He promptly went back and fixed the "problem." I got the window tinting (priced at $199 for 2 windows), which I had to bring my car back for on another day. This is where my trouble began...<br><br>Trip #1: My windows got tinted, but there was a piece of lint in the driver's side window, and bubbles in the passenger's window. Brought it back for them to redo...<br><br>Trip #2: Bubbles in the driver's side window. Then upon closer inspection, there were cuts and scratches all over my car (8 in. scratch on front bumper, small scratches on front fender, scratches on window and seal around window, big black scratch on rear bumper). So basically my car was vandalized while it was sitting at the dealership. Complained to service guy and GM (never heard back though). Dealership offered to fix.<br><br>Trip #3: Fixed front bumper/fender and replaced tinting. Rear bumper still needed some work to smooth out the paint (you can tell where they had painted). Crew scratched up the frame around the driver's side window while they were fixing the scratches on it (go figure). New scrapes on tint. New cut on rubber seal at bottom of driver's side window. Got explanation that the dealership didn't have an enclosed area to do tinting, so some bubbles may occur (and why wasn't I told this when I was offered the tinting service??).<br><br>Trip #4: Was finally offered a rental car (a new 2004 Camry) for my troubles. Supposed to be fixing rear bumper, tinting, frame, and rubber seal around window. They're supposed to be sending the car down to the professional tinting place down the street. We'll see what happens. That was this morning.<br><br>So I bought my car on 6/15, and it has already been in the shop for various things 4 times in a little over a month. It's pretty irritating. Hopefully they'll fix it right this time. I guess my advice is to just buy the car as is and don't let them do any add-ons (unless it's to install lo-jack or something simple). They obviously can't do it right there.<br><br>The only redeeming factor is that I got a VIP card in the mail that allows me to get free oil changes for the life of the factory warranty (3 years, 36k miles). That was a nice perk. More