Toyota of Plano

Since our family expanded this year, my husband and I were in the market for a larger vehicle. We were a little leary of the car buying experience since we had had some awful experiences in the past. were in the market for a larger vehicle. We were a little leary of the car buying experience since we had had some awful experiences in the past. We went through the USAA Car Buying Service, input what we were looking for and shortly thereafter received a phone call from the most amazing and friendly salesperson Karen Schlatterer. Karen worked with us over the phone and through email to help us find exactly what we were looking for. As a result of Karen's hard work, we were able to walk into the dealership this past Saturday and purchase our brand new Toyota Rav 4 in less than a 2 hour timeframe. We received a great deal and a fantastic interest rate and couldn't be any happier with the service that we received. The finance manager Tony was also amazing. He made the closing process very easy to understand and was so patient when our 3 month old started crying. Even though Toyota of Plano is over an hour drive for us; this was the EASIEST car buying experience we have EVER EVER had. We will definitely continue to use this dealership for our future car buying needs. Thank you Karen and Tony for your excellent customer service! More

Robert was great told him what we wanted and he made it happen. Afterwords kept in great contact with us. Will use Robert for our next car. The buying experience was easy and relaxed for the first time ev happen. Afterwords kept in great contact with us. Will use Robert for our next car. The buying experience was easy and relaxed for the first time ever. More

This is our second car purchased from toyota of plano. Toyota of plano is family friendly, great customer service, thanks to Anwar Achankuju and team. Good work Prince A. Toyota of plano is family friendly, great customer service, thanks to Anwar Achankuju and team. Good work Prince A. More

Overall I don't like buying cars, becuase most delearships have their wasteful ineffiicient sales process, where they end up spending hours trying to upsell on every part of the deal. I typicall delearships have their wasteful ineffiicient sales process, where they end up spending hours trying to upsell on every part of the deal. I typically layout how I would like the process to go, and most dealerships ignore my request and proceed with their process. However I had a very good experience, with Toyota Plano. I was looking to buy a camry or accord. I liked both cars. I knew exactly what model/options/colors I wanted. First Toyota dealer gave me a price indication over the internet, but once they presented me an offer at the delearship, I discovered I was only eligible for the internet quote, if I was military and recent college grad / and current toyota owner etc..... While I view this as a bait and switch strategy, I did like the sales guy was still open to purchasing from them. Ironically while I was in the first Toyota dealership, Toyota Plano had sent me a follow-up information because I had made a price request from them a previously. So I decided to get a quote from them also. With-in 10 minutes of talking to Toyota Plano over the phone, they had an offer that was just a tad lower than the first Toyota dealer. It had taken me 60 minutes to negotiate this deal at the first Toyota dealer. I never told Toyota Plano the actual price from the other Toyota dealership. The Honda dealership never did give me a good price, so I choose Toyota Plano. I went in(without ever being there before) and left in less 90 minutes with a brand new camry(and 0 % financing). There was no high pressured up selling, or 30 minute conversations with accessory lady(like there was with last Honda I purchases). Just a quick, effective transaction. Everyone I dealt with was knowledgable, helpful, and curteous. I really couldn't be happier. More

Had a great experience with Joe. Everything went well and we are very happy with our 4 Runner. We would come back again. Thanks for everything. and we are very happy with our 4 Runner. We would come back again. Thanks for everything. More

Knowledgeable, professional, thoughtful, friendly, detail-oriented, quickly to the point and find the right vehicle, which saved a lot of both her and buyers' precious time. I bought 4 new cars so fa detail-oriented, quickly to the point and find the right vehicle, which saved a lot of both her and buyers' precious time. I bought 4 new cars so far in my life from four different dealers. This purchasing experience is absolutely the best. I think it is all because Karen is always thinking from buyer's perspective. I am not the only one having bad impression about new car sales people in dealership in general. But Toyota of Plano is absolutely different. New car sales representatives in Toyota of Plano are all friendly. From the clothes they are wearing and their hair styles, you can tell they are different from other Toyota dealers in town in an absolutely good way. Another words, they look like ordinary people just like you and me. Karen, as an Internet sales Manager, is superior. She keeps good records (she actually printed out all the email exchanges) and quickly match our needs in a timely manner. After she discussed with sales director and came back with a price for the vehicle, both my wife and I decided not to negotiate back. That was the deal! I will not hesitate to recommend/refer Karen to anyone that I know. More

After purchasing my 5th vehicle fromToyota of Plano, I once again was not disappointed. I had the privilege of this time dealing with Adele Sammak. He actually listened to what I wanted and did not try to once again was not disappointed. I had the privilege of this time dealing with Adele Sammak. He actually listened to what I wanted and did not try to push a vehicle on me that he was supposed to sell. I again walked away with a vehicle that I wanted and one that would fit into my budget. Adel went out of his way to make sure I was satisfied with all facets of our transaction. I would highly recommend him to others purchasing a vehicle. More

Karen is an outstanding, competent and extremely pleasant salesperson. She definitely went above and beyond to find us the car and price we wanted. As an Internet Sales Manager, she was amazingly prompt and salesperson. She definitely went above and beyond to find us the car and price we wanted. As an Internet Sales Manager, she was amazingly prompt and precise in finding the match in record time. She exceeded all expectations. In fact, I am a busy professional with little time to spend negotiating the purchase of my new car. My initial contact with Karen was via the internet and phone. She replied within minutes with straightforward information. We arranged for a time to meet the next morning at the dealership. No haggling and no hassles. She was very helpful and made this car buying experience a very good one. Probably a first! I got a great car at a great price. In fact, the next day, we returned and purchased a second car from her with the same excellent experience! More

Karen was amazing to work with. As a professional with limited time, I was not interested in excessive haggling or being bothered by salespeople. I wanted to get to the end result as quickly as possible, limited time, I was not interested in excessive haggling or being bothered by salespeople. I wanted to get to the end result as quickly as possible, without playing the typical car dealership games. Karen went above and beyond in her duties, and was respectful and helpful in every way. A key component to being a successful dealership is understanding your client and what their needs and wants are, as well as each person's personality and negotiating style. Karen handled this very well. It is honestly the first good dealing I've ever had with a Toyota dealership in the state of Texas. If more salespeople were straightforward in their business dealings, they'd win a lot more business. Thanks to Karen for all her help! More

Both Karen and Rafel were very helping and gave us all the assitance we needed. The follow up by Karen is great. Bhupen and Sudhi Agrawal the assitance we needed. The follow up by Karen is great. Bhupen and Sudhi Agrawal More