Toyota of Plano

Jacoub provided excellent customer service through our entire process of purchasing a used Highlander. We are from Oklahoma City and he worked with us via email and phone calls to work out a fair trade a entire process of purchasing a used Highlander. We are from Oklahoma City and he worked with us via email and phone calls to work out a fair trade and get us into the Highlander. He went above and beyond to ensure the vehicle was ready for us when we made the three hour drive to complete the purchase. I cannot say enough how much we appreciated how Jacoub treated us through the entire experience. I felt like a made a friend not just a sales experience. Thanks again. More

I went to the dealership looking for a new camry and I found Karen. She was was professional and friendly without the sales pushy attitude. She walked me through the process at my speed and never rushed m found Karen. She was was professional and friendly without the sales pushy attitude. She walked me through the process at my speed and never rushed me, in fact I bought the camry but not because I wanted to buy a camry but because of Karen. She was one of the best car sales professional I have ever dealth with and I would reccomend her to sell my mother. Thank yuo Karen for everything, there is a reason you are this good! Regards, Keith More

Brian Salm was friendly, straightforward and fair in conducting business. I would definitely say that Mr. Salm is an important asset to this dealership and would be the main reason for my repeat busines conducting business. I would definitely say that Mr. Salm is an important asset to this dealership and would be the main reason for my repeat business. More

The overall service and experience is great. Especially, I enjoyed working with Halit Ozaltun, a sales consultant. He quickly found a car I needed, provided all the details about it, and worked out the best I enjoyed working with Halit Ozaltun, a sales consultant. He quickly found a car I needed, provided all the details about it, and worked out the best deal. I would definetely recommend him and come back to him should I decide to buy new toyota. More

Quick and easy process, everyone was really friendly and cooperative. Everyone who I worked with was very patient and made my first new car buying experience easy. cooperative. Everyone who I worked with was very patient and made my first new car buying experience easy. More

Jacoub was very helpful and attentive. He responded immediately to my online request that I made on New Years day at 8:00 PM. He made sure that the vehicle I chose was held for me until he could work immediately to my online request that I made on New Years day at 8:00 PM. He made sure that the vehicle I chose was held for me until he could work out financing, which took some time due to the age of the car and other factors. He put in a lot of effort to make sure I was taken care of and had a good experience with Toyota of Plano. Two weeks earlier I had a terrible experience at Toyota of Rockwall with Gabriel Hernandez. I found a vehicle there that I liked and he kept stringing me along about how he was working on financing and then texted me to tell me that someone else bought the car. Toyota of Plano definately made up for the poor experience that I had at Toyota of Rockwall. My advice is to stay away from Toyota of Rockwall. I reccomend Toyota of Plano and Jocoub Oueini. More

David Rodriguez and Toyota of Plano made this the best car shopping experience we have ever had. We don't particularly enjoy car shopping. But David and the folks in the finance team worked together to ma car shopping experience we have ever had. We don't particularly enjoy car shopping. But David and the folks in the finance team worked together to make this a comfortable and no-pressure exprerience. Plano of Toyota's excellent website let us prepare for our visit to the dealershp and study the inventory available. On a frigid day, David made sure we saw the cars we might have an interest in. He and his colleagues worked through questions of trade, finance, licensing, etc. quickly and efficiently. We're looking forward to a long ride with our Camry. More

was very helpful, was reason we bought truck, would purchase from him again, a great sales person, made the experience a good one, happy to deal with him purchase from him again, a great sales person, made the experience a good one, happy to deal with him More

I had been to other Toyota dealer and was not treated well. At Toyota of plano Halit Ozaltun treated me very well and did not pressurize me. He laid down the options in front of me and worked with well. At Toyota of plano Halit Ozaltun treated me very well and did not pressurize me. He laid down the options in front of me and worked with me based on what i was looking for. Prompt follow up and Excellent service. More

Went in for for an oil change and tire rotation for our 2009 Highlander Hybrid. Advertised price was $49.99 for up to 5 quarts. They charged me for 7 quarts even though the manual says 5 quarts. Mention 2009 Highlander Hybrid. Advertised price was $49.99 for up to 5 quarts. They charged me for 7 quarts even though the manual says 5 quarts. Mentioned this to the service advisor and he said something about different oil pans, etc. They also put in the wrong grade of oil. Toyota specifies 0w-20 or 5w-20. They used 5w-30. This is not the first time either of these has happened. The 7 quart issue has come up almost every time and in the past they have changed it to 5 quarts. Not this time. I realize these are relatively minor issues, but I would like to think that a Toyota dealer would know their vehicles a little better. More