Toyota of Plano

Everyone was friendly. No one was pushy. Everything was done in a timely manner. I felt I could trust the people I spoke with at the dealership. Joe went above and beyond even giving me a ride to the deale done in a timely manner. I felt I could trust the people I spoke with at the dealership. Joe went above and beyond even giving me a ride to the dealership to finalize the purchase. More

Due to an accident where someone totaled my 2011 Prius at a red light, I was forced to buy a new car quickly. I did not hesitate to call Karen Schlatterer to obtain a new 2013 Prius. I went through Karen an a red light, I was forced to buy a new car quickly. I did not hesitate to call Karen Schlatterer to obtain a new 2013 Prius. I went through Karen and Toyota of Plano for my last Prius. I used the COSTCO auto program again and was very satisfied. I get 48.5 MPG with this car and love it! The free soda fountain at this dealership is a nice and welcome touch and I appreciate it! More

John was very helpful, knowledgable and was a non "b.s." salesman. Very professional people all around. I was in and out with my new truck in 3 hours. I would recommend Toyota of Plano and John Ful "b.s." salesman. Very professional people all around. I was in and out with my new truck in 3 hours. I would recommend Toyota of Plano and John Fulgoni any time. Great job guys and gals. More

Randy George handles Toyota vehicles repairs for the City of Plano, TX. Randy does a great job to get all our repairs & recalls completed in a timely manor. Cashiers Lorie & Rachel do an exceptional job to k of Plano, TX. Randy does a great job to get all our repairs & recalls completed in a timely manor. Cashiers Lorie & Rachel do an exceptional job to keep all invoices accurate. More

Jacoub was very helpful in making the process of buying a car as painless as possible. He was extremely cordial throughout the process and seemed genuinely happy for our purchase. car as painless as possible. He was extremely cordial throughout the process and seemed genuinely happy for our purchase. More

Karen was excellent. Even though we live in Dallas and have two other Toyota dealerships in closer proximity to our home, we decided to buy our Highlander from Karen in Plano because she is that good. She have two other Toyota dealerships in closer proximity to our home, we decided to buy our Highlander from Karen in Plano because she is that good. She made us feel comfortable and gave us all the information we needed to be fully informed. She also got us the price we wanted. She is extremely fair and no BS. Thanks Karen! More

Mr. Carlos Lazo made our experience in buying a car a pleasant one. Mr. Lazo is polite, low key, personable, and very easy to communicate and deal with. I will recommend him t a pleasant one. Mr. Lazo is polite, low key, personable, and very easy to communicate and deal with. I will recommend him to others. The Bolaños Family. More

Both Antonio and John were great. They went the extra mile and made the purchasing process quick and painless. I was in and out in less than 30 minutes. Thanks Guys! mile and made the purchasing process quick and painless. I was in and out in less than 30 minutes. Thanks Guys! More

Let me start by saying the car I ended up buying at Toyota of Plano is exactly what I wanted, but the process getting there was VERY PAINFUL!!!!! I spent HOURS waiting for people to answer questions, f Toyota of Plano is exactly what I wanted, but the process getting there was VERY PAINFUL!!!!! I spent HOURS waiting for people to answer questions, fill out paper work and I was even told on TWO occasions they could NOT sell me the car I wanted. The only time satisfactory resolutions were made, is when I asked the GM and part owner Rusty to become involved. Otherwise the deal would have never happened. The lack of knowledge and interest on the part of sales associates and MANAGERS regarding programs for handicap individuals is astounding. There was no mention from ANYONE at Toyota of Plano regarding rebates of sales tax and/or Toyota rebates for handicap persons, even though I was VERY CLEAR I was buying the Sienna to accommodate a wheelchair and lift . The errors made on my paper work were numerous even OVERCHARGING me $2,000 at one point . The sales manager (Tim) confused me (not sure if this was intentional) by asking me to sign papers that were incorrect. When I pointed out the errors, he came back in the room with one correction and asked me to sign again. Then I pointed out the other errors AGAIN and he left the room and came back with a different change on the paper work. The multiple attempts and the time it took caused me to sign a deal overcharging me $2,000 which was only discovered AFTER I made out my check to Toyota. When the GM finally entered the deal - AT MY REQUEST (on 2 separate occasions) , he resolved everything, getting me the car I want at a good price, so he gets a GREAT rating. Other people I worked with there (about 7) were not good at their job. In fact, my original sales man (Halit) DUMPED me because I asked too many questions and he said it wasn't worth the $150 he was getting in commission. After I got the car home, I had some questions/problems which prompted me to call my newly assigned sales associate (John). On 1/31/13, he said it was the last day of the month and everyone was too busy to walk me through Bluetooth set up over the phone. When I pushed him further, he FINALLY helped me, which took LESS time than our conversation about NOT being able to help me. Then he left on vacation so he couldn’t answer further questions. Because he was on vacation, I called his boss (Lee) but had to leave messages (2) on his voice mail. To this day, he has still NEVER CALLED ME BACK. Many of my questions were answered by the national customer service department of Toyota rather than the Toyota of Plano dealership. ONE MAJOR PROBLEM THAT STILL EXISTS.....I STILL DO NOT HAVE MY HANDICAP LICENSE PLATES, BECAUSE THE PERSON WHO CLOSED THE DEAL (JAY) LOST THE ORIGINAL DOCTOR'S FORM I GAVE HIM SAYING I WAS HANDICAPPED. TOYOTA OF PLANO TOLD ME TO GET ANOTHER FORM SIGNED, WHICH COST ME A DOCTOR'S VISIT CHARGE AND A LOT OF PAIN GETTING TO THE DOCTOR'S OFFICE. TOYOTA OF PLANO WANTED ME TO BRING THEM THE NEW FORM, BUT SINCE I HAVE AN HOUR TRIP TO THE DEALERSHIP, I ASKED THEM TO PICK IT UP (ONLY FAIR SINCE THEY LOST THE FORM IN THE FIRST PLACE). BUT TAMARA (CUSTOMER SERVICE MANAGER) TOLD ME "THEY DID NOT DO THAT" AND I WAS TOLD TO MAIL THE FORM. NOW THEY STILL DON'T HAVE IT (I BELIEVE THEY LOST IT AGAIN) AND EXPECT ME TO GET MY DOCTOR TO SIGN A THIRD FORM (WHICH HE DOES NOT FEEL COMFORTABLE DOING). I DON'T KNOW HOW OR WHEN I AM EVER GOING TO GET LICENSE PLATES FOR MY NEW TOYOTA. THIS ADDITIONAL STRESS IS NOT GOOD FOR MY CONDITION!!!!! I hope this kind of treatment doesn't spill over into the service department, or I am going to regret my choice of Toyota of Plano for many years to come. There are a lot of Toyota dealers in the metroplex and I suggest to all those reading this review, if you care about how you are treated, buy somewhere other than Toyota of Plano. Or deal ONLY with the GM Rusty Gentry who was the only person interested enough to resolve some of my issues (I hope he steps in and resolves the license plate problem soon.) More