Toyota of Plano

I visited Toyota of Plano on two separate occasions to purchase my vehicle. The entire staff was friendly, the service that I received directly from Brian Salm, Adel Sammak and Ray Ballamine was outstandi purchase my vehicle. The entire staff was friendly, the service that I received directly from Brian Salm, Adel Sammak and Ray Ballamine was outstanding. They spent a lot of time with me on both occasions, assisting me with purchasing the vehicle that I wanted. The process was very smooth once I had made up my mind. These people are very outgoing and upbeat, and knowledgeable in what they do. It was by far the best experience I have had at a dealership, I would highly recommend this dealership and the people I have mentioned! More

I just wanted to say what a nice car my son found for me here at Toyota of Plano. I am so happy. I had a very, very nice experience with Toyota of Plano. They gave me a really sweet deal on my 2007 Camr here at Toyota of Plano. I am so happy. I had a very, very nice experience with Toyota of Plano. They gave me a really sweet deal on my 2007 Camry, and were pleasant and classy instead of pushy. Karen (sales) was very, very nice and sincere and Jay (finance) was quick, concise and just as nice. The trade-in value was very good! All in all...it was a first class transaction and I will definitely use them for my next car purchase as well as refer others. Thank you guys! Julia McLain More

We came back to the used car lot at Toyota of Plano because we bought a 2010 Highlander there about a year ago and the car has been great. When we pulled up Brian was sitting at a picnic table out fro because we bought a 2010 Highlander there about a year ago and the car has been great. When we pulled up Brian was sitting at a picnic table out front. As we were getting out of the car another salesman from inside came to greet us but we told him we would prefer to speak to Brian. This turned out to be an excellent decision. We were there to shop for a truck for my husband and he already had his mind set on a tundra. Brian took the time to listen to all of our concerns and said he had the perfect truck for him and took us out to the lot. We took the 2012 that he showed us out for a test drive and when we were approaching the building I suggested that we park it in front because we were going to close the deal and take it home. We went inside and Brian was very efficient and professional and took us through the process and explained everything he was doing. We went to John Donawho's office and we completed all of the necessary paperwork with him and it was a done deal. Both Brian and John were a joy to deal with and we were on our way home in less than 2 hours. We will tell everyone that asks what a great experience we had and suggest they go here as well. Thank you Brian and John for the most painless car buying experience we have ever had. Sincerely, Shelby and Patricia Thrasher More

I had bought a Toyota Sienna in February and had a good experience. My husband was in the market for a car so we went back to see Brian because he had been so awesome to me. The very first vehicle Brian experience. My husband was in the market for a car so we went back to see Brian because he had been so awesome to me. The very first vehicle Brian showed my husband was the one he drove out. Brian has gone out of his way with us to provide a pleasant and fair experience. We think he's the best! More

The service that I received was phenomenal, Sam was extremely helpful throughout the whole process and was able to get us a deal that was unbelievable! This is the second car that we have bought from t extremely helpful throughout the whole process and was able to get us a deal that was unbelievable! This is the second car that we have bought from this dealership and we will most certainly be customers for a very long time! More

Nolan and Sam were excellent to work with - Nolan was the first person to show us vehicles but unfortunately was not working on our second visit when we had decided that the Highlander was the vehicle was fo first person to show us vehicles but unfortunately was not working on our second visit when we had decided that the Highlander was the vehicle was for us. Sam stepped in and made the actual buying experience painless and has been extremely helpful showing us how to use Bluetooth, navigation, dvd player, etc. My husband has owned Toyota before but this is my first and I know where I will come back to when we decide it is time for a second car. Dealership is comfortable, bright and open unlike others that are dark and unwelcoming. Tony Yazbeck was great, first time I ever laughed and joked while giving this guy the biggest check I have ever written. Everyone has been friendly - will definitely recommend this dealership to family and friends. More

Had my eye out for a pre-owned Sky Redline and from the moment I made contact with the dealer, the experience was exceptional. Mark returned my call promptly, followed up with an email and made time for m moment I made contact with the dealer, the experience was exceptional. Mark returned my call promptly, followed up with an email and made time for me when I dropped by. The entire experience with Mark and the team at Toyota of Plano was exceptional, from sales to finance. I highly recommend Mark and the dealership. More

I ordered a Scion FRS (a special order only car that usually takes 6-8 weeks to get) from Scion of Plano on May 15th. I originally had a slightly difficult time getting ahold of my sales guy, but that' usually takes 6-8 weeks to get) from Scion of Plano on May 15th. I originally had a slightly difficult time getting ahold of my sales guy, but that's because he was on his way out the door (for good). After that, I was reassigned to Karen who was great. Somehow, the General Manager Rusty managed to get one of these FRSs expedited to me EXACTLY how I wanted it. Correct color, trim, etc. I got this EXCELLENT car in a short (maybe record breaking) 3 weeks. It seemed like this dealer bent over backwards to make sure I got exactly what I wanted. My biggest fear was the finance department. I read about other Scion/Toyota dealers PUSHING over priced warranties and dealer add-ons to increase profit. NOT HERE! The financing guy (Tony) was the most pleasurable finance director I've ever worked with at ANY big dealer. He wasn't pushy at all. He worked with me. In the end, I paid less than expected and walked away with more than I bargained for. For this particular car, I planned on payments of $507 a month with $2500 down and NO add ons. I managed to get my payments to $508 a month WITH a 100,000 mile Toyota extended warranty added (WELL worth the value), dealer installed window tinting, GAP protection (incase something happens to the car and I'm upside down on payments, smart to have with a new car) AND a great wheel/tire "extended warranty." This is my 11th car to purchase in the last 36 months, so I'm no dummy to buying cars. And I can honestly say that this place, its finance department, and the general manager are FANTASTIC at what they do. They've certainly earned more business from me in the future. Thanks Toyota of Plano!!! More

Kevin was very thorough in explaing the process. He reviewed my vehicles service records before recommending service and prevented duplication of service that I had already performed. Final bill was le reviewed my vehicles service records before recommending service and prevented duplication of service that I had already performed. Final bill was less than initial estimate. I have previously been a customer of the Lexus dealership next door and feel they have one of the most consistent and customer service friendly operations that I have experienced. You are performing very close to them. More

Jay was really nice and welcoming when we first met at the dealership. He gave us a the best deal in less than one hour and we were out the door with a brand new car in two hours. Love the quick service! the dealership. He gave us a the best deal in less than one hour and we were out the door with a brand new car in two hours. Love the quick service! More