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Toyota of Plano
Plano, TX
5,393 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,393 reviews
July 14, 2013
I just moved back to the US after being deployed overseas for the last 13 years. I needed a new car to get me around town and to and from my new civilian job. After dealing with the knuckleheads at a deale for the last 13 years. I needed a new car to get me around town and to and from my new civilian job. After dealing with the knuckleheads at a dealership of another brand, I came across Toyota of Plano, and Woody was right there to help me find my new car. I picked up a 2013 Toyota Rav4 XLE. Needless to say, this was a much better choice than what I was looking at previously. Woody and the team there do a great job and are enthusiastic. They sincerely want to help you find the right car for you and are willing to work with you to make it happen. GREAT JOB!!!!!!!!!! More
by JonBracamonte
Employees Worked With
Tony Yazbeck
July 14, 2013
Best car buying experience ever!! Brian was such a great guy and extremely knowledgable about the product. He catered to our needs and found us the perfect match. We will never purchase another vehicle from guy and extremely knowledgable about the product. He catered to our needs and found us the perfect match. We will never purchase another vehicle from anyone else. More
by Adwhite
Employees Worked With
Brian Salm
July 14, 2013
Dear friends at Toyota of Plano, I want to thank Sales Dear friends at Toyota of Plano, I want to thank Sales Manager Rafael Amzayan and Alie Shehadeh for providing such a pleasurable experience with my Dear friends at Toyota of Plano, I want to thank Sales Manager Rafael Amzayan and Alie Shehadeh for providing such a pleasurable experience with my recent purchase of a 2013 Toyota Camry SE. Rafael and Alie were extremely helpful and honest throughout the entire process. At every step and with every question that I had, an expert was there to help and suggest a better solution for either finding the right color, model, financing and finding the right warranty. Everyone was friendly and strangely enough, wanted to find a better way for me to save money in the long run. When it happened to be that the color of the car that I wanted was not there, they called another dealership and had them drive the one that I wanted within the hour. Once again, thank you for helping me purchase the right car at the right price, I look forward to doing business with you in the future and will definitely recommend your dealership to my friends and family. Sincerely, Leonid Rapoport More
by leonidr
July 14, 2013
I worked with Karen through email before going to the dealership, and there were no surprises or hidden fees once I got there. She was very friendly and professional. I'm highly satisfied with my exper dealership, and there were no surprises or hidden fees once I got there. She was very friendly and professional. I'm highly satisfied with my experience there. More
by heatherlaking
Employees Worked With
Karen Schlatterer
July 13, 2013
I had a very bad experience because of the service advisor I was stuck with. I came in on 7-11 at 3pm, service advisor john whitmire asked me to come back in the morning because they were slammed. I advisor I was stuck with. I came in on 7-11 at 3pm, service advisor john whitmire asked me to come back in the morning because they were slammed. I said okay, came back on 7-12 at 7am. I brought my toyota camry in for a diagnostic on why it has engine ping. The service advisor said that customers don't know whats wrong with their vehicles and wanted to know what it sounded like and where it was coming from. I said it sounds like rattling coming from the crankcase that happens when on the throttle and under a load, and that I knew for a fact it was engine ping because premium gas an octane boost eliminates the problem and another shop told me it had pre-ignition and to use better gas. He would not listen to me, insinuated that I did not know what I was talking about and generally tried to make me feel stupid. It sounds like a BB party under the hood and he said he did not hear anything when driving the car around the parking lot. He refused to note pre-ignition so the mechanic looked for a Dash rattle. I did not bring the car in for that. I never even heard a dash rattle and if it did I wouldn't care, i would care about the ping thats causing damage to my engine. The whole trip was worthless and wasted and I didn't even get the issue looked at, they looked at the dash. I paid for a diagnostic on pre-igniton and the service advisor screwed everything up and wouldn't take responsibility for not listening to me, took me to the mechanic and tried to pin it on the mechaninc then tried to convince me that using premium gas instead of regular would make it run better and it was a good thing. Ok, its not a good thing when a car is designed to run on regular but has ping on regular. The mechanic gave me a theory on why it might have ping and a quote for the induction service. Thats all well and good but I didn't pay for speculation, i paid to have them look at the issue and find out forsure what is going on. Then, someone stole the cash that was in my closed cupholder. 4 dollars in ones. Someone in the chian of custody stole money out of my car. Its ridiculous! I saved my money up for a disgnostic and repairs from the dealership because they are supposed to know best and they screwed me over and treated me like I was stupid and then took it further and stole hidden money from my vehicle. I built a 66 chevy, I am not car stupid and I resent this whole experience. More
by hollowayj86
July 12, 2013
As alway Toyota of Plano will alway be an outlet I will for ever recommend to family, friends and others their service, their approach to customer and their professionalism is wonderful, any time, any day for ever recommend to family, friends and others their service, their approach to customer and their professionalism is wonderful, any time, any day they will be recommended thanks More
by Linda Hakim
Employees Worked With
John Fulgoni & Faz Imam, Faz Imam, John Fulgoni
July 09, 2013
Karen Schlatter was a pleasure to work with. She was friendly, helpful, knowledgeable, and patient. I make an internet inquiry and received a quick call back from Karen. When I went in to meet with he friendly, helpful, knowledgeable, and patient. I make an internet inquiry and received a quick call back from Karen. When I went in to meet with her, she happily spent as much time with me as I needed and was encouraging without being a "pushy car salesperson". I would recommend her without hesitation. More
by agarrz
Employees Worked With
Karen Schlatterer
July 08, 2013
GREAT SERVICE from first entering the dealership to leaving - Have purchased from this dealership before and returned for the same great experience - would recommend to everyone looking for great servi leaving - Have purchased from this dealership before and returned for the same great experience - would recommend to everyone looking for great service and a great selection of vehicles.... More
by rameesue
Employees Worked With
Faz Imam
July 08, 2013
I bought a 2008 Camry from the dealership. The overall experience was good and involved a minimal amount of stress. I didn't feel as pushed or wheel-and-dealed as I have at other dealerships. The salesman experience was good and involved a minimal amount of stress. I didn't feel as pushed or wheel-and-dealed as I have at other dealerships. The salesman, Jacoub, was very knowledgeable, honest, helpful, and friendly. He wanted the best option for me, and worked very hard to get that for me. He was very serious about his work, but at the same time joked around. He was an interesting, genuine person to work with. The car itself was pretty used, and was priced a little high for the value I thought it had. Jacoub was willing to work with the price as much as possible, but still seemed to be pricey for the amount of problems the car already had. Jacoub threw in a set of floor mats at the end, which was much appreciated. Overall, I am a very happy customer! More
by jhaschke
Employees Worked With
Jacoub Oueini
July 07, 2013
We purchased a 2013 Toyota Highlander (for me) and appreciated the genuine warmth and respect that was demonstrated throughout our entire experience at the dealership. Our sales representative, Woody appreciated the genuine warmth and respect that was demonstrated throughout our entire experience at the dealership. Our sales representative, Woody Woodard went out of his way to answer all of our questions as we test drove and evaluated our top choices. We appreciated his demeanor throughout our experience. He was engaged, informative and not pushy. Everyone throughout theentire dealership and that we encountered was friendly, helpful and focused on customer satisfaction. Negotiating our deal with Woody and Ray Bellamine (the New Car Sales Manager) was a win-win situation and made me excited to be a new Toyota owner and a customer of this dealership. My husband has been a customer here since he bought a Prius 5 years ago and the recent remodel and expansion offers many benefits and amenities for customers that bring their vehicles in for service. I have been a Honda owner and advocate for over 30 years and a long time customer of another local dealership for 26 of those 30, so this is a major transition for me. Thank you Toyota of Plano for making this a fun, rewarding and hassle-free experience! More
by moxielittleb
Employees Worked With
Ray Bellamine
