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Toyota of Plano
Plano, TX
5,421 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 22, 2013
Brian Salm was phenominal. We had problems all days at other dealerships and I very candidly told Brian my car and time requirements and he immediately came up with 2 completely appropriate choices. He t other dealerships and I very candidly told Brian my car and time requirements and he immediately came up with 2 completely appropriate choices. He then made sure all of our needs were met. I have extremely high expectations for customer service and Brian and his manager met every single one of them. I will recommend this dealership, as well as Brian, to ANYONE I know ready to purchase a new car. More
by ashahi
Employees Worked With
Brian Salm
August 21, 2013
My husband and I came in to Toyota of Plano last week and had a wonderful experience! He had scheduled an appointment to test drive the Toyota Tundra and FJ Cruiser. We were greeted by Karen when we arrived. had a wonderful experience! He had scheduled an appointment to test drive the Toyota Tundra and FJ Cruiser. We were greeted by Karen when we arrived. We did have to wait, but that is understandable for a Saturday. She listened to our needs and customized everything to fit our criteria. She was not pushy like most sales people. She is very knowledgeable about which plans would work best for us and our budget. She even went out of the way to make sure everything was perfect and ready to go. I highly recommend Karen S. as your sales person! She is not only fantastic at what she does, but she truly cares about you as an individual. Thanks for the great help! More
by Lorena_yvette
Employees Worked With
Karen Schlatterer
August 21, 2013
I started my sale using the chat feature available from the website. This transitioned seamlessly from the site to my sales person, Sal. This experience is the only reason the dealership got a good ratin the website. This transitioned seamlessly from the site to my sales person, Sal. This experience is the only reason the dealership got a good rating. My experience with Sal was better than a 5. He was polite, intelligent, and exceptionally helpful. He provided me with the information I needed and helped at every step along the way. After that my experience went down hill. When Sam came into the picture my opinion dropped dramatically. He used every delay tactic possible to coerse us into many things that we had declined multiple time. He shuffled and reshuffled paperwork to stall our purchase making our experience very frustrating. We left that night full of excitement for the next morning. We made arrangements to pick up the car first thing in the morning after the bank finished processing the paperwork. I arrived at the bank at 9 am and we contacted the dealership at 9:30. We needed to have an invoice faxed over so that a payment could be made. Again Sam started his tactics, he never sent the appropriate documents to the bank requiring another phone call an hour later. After this phone call a bank representative contacted him again, to no avail. Two subsequent phone calls, including a call from Sam trying to get me to not use my bank for financing, were required to finally get the documents. This entire process took two and a half hours. With all of that time spent you would surmise that he would find it important to expidite our processing once we arrived at the dealership, you would be wrong. After our arrival we met Sal who went to Sam to get the temporary tags processesed. We were advised that the tags would be put on the car and our keys were to be provided at that time. After another half an hour wait I got up and contacted Sal, who was astonished that we were still waiting unassisted. Sal walked right in and retrieved the tags and keys and had us on our way in minutes. If it were not for Sal we would have canceled the sale and taken our business elsewhere. Sam's inconsiderate vindictive behavior was not the action of a person who cared about the customer at all. When someone asks me about the dealership I will advise them to leave immediately if they have to deal with Sam. More
by Atclanser
Employees Worked With
Sam Kaar, Sal Rodriguez, Bill Gironda
August 20, 2013
Great job! Had a great experience. Kal greeted us right Great job! Had a great experience. Kal greeted us right away and brought a car for us to test drive. I would go back Thanks Great job! Had a great experience. Kal greeted us right away and brought a car for us to test drive. I would go back Thanks More
by Fgfgfgfgf
Employees Worked With
Kal and Faz, Faz Imam, Kal Mian
August 20, 2013
I brought my Toyota in for an Oil change. The service department was very good and their work was excellent. But the new car sales department got my cell phone number and my email from the service depart department was very good and their work was excellent. But the new car sales department got my cell phone number and my email from the service department and they started emailing me and calling me several times a day. When I deleted the emails and ignored the phone calls, they went into our file and found my husband's cell phone and email address, started doing the same to him. We are very busy people, and to be harassed like this by a department we had no intentions of dealing with, has made me rethink the value of the service I received. In response to the dealership. We spoke to numerous people at the dealership and replied to all emails. You even said you got my phone messages and my emails. But did you stop harassing us? Not until I through a royal fit all over everyone. That should not be part of getting you oil changed. So everyone us stands. The service department was fantastic. It is the overly aggressive new sales department that is extremely aggressive, rude and now they are liars too. How awful. More
by iclaurel
August 19, 2013
Sean Li provided great services, making this the best car buying experience ever. He provided answers to my questions, and ensure that I get the car that I want. buying experience ever. He provided answers to my questions, and ensure that I get the car that I want. More
by alantx
Employees Worked With
Sean Li
August 16, 2013
I had an emergency need to buy a vehicle due to a job change and began looking on Tuesday on the Internet. It was late, around 11:30 PM when I found a car I liked and so I emailed for them to contact me change and began looking on Tuesday on the Internet. It was late, around 11:30 PM when I found a car I liked and so I emailed for them to contact me. To my surprise I was texted within 20 minutes and already getting information I needed, such as an email with the CarFax for the vehicle. After several email and text exchanges that evening, Jacoub went in early the next day to due to my crazy schedule. He was never pushy, in fact he was a pleasure to deal with the entire process and I bought the vehicle after seeing and driving it and deciding that he did such a good job and the vehicle was so clean, and under priced, that I wouldn't need to look any further. GREAT JOB GUYS! I WILL BE BUYING FROM YOU AGAIN!!!! More
by BrentG33
Employees Worked With
Faz Imam, Jacoub Oueini
August 14, 2013
I have bought a Toyota Camry and had a very nice experience , The sales person Mark Miller was very supportive and was nice working with Mark Miller. experience , The sales person Mark Miller was very supportive and was nice working with Mark Miller. More
by sharan123
Employees Worked With
Mark Miller
August 14, 2013
This was the first new car purchase for my wife and I. We were nervous about the experience, but Jay made the process easy and was upfront with the facts. He was very willing to make sure that we got wha We were nervous about the experience, but Jay made the process easy and was upfront with the facts. He was very willing to make sure that we got what we wanted and not push or force anything we did not want. My wife and I started looking for a new car over a year ago, and Jay was the one salesman who stood out from the rest from nearly every dealership in a 30 mile radius from were we live. He kept in contact with us all year and we made a couple of visits to test out the vehicle we were interested in to make sure it met our needs. Jay may repeat himself on a couple of occasions, but his knowledge, professionalism, and comfortability is welcoming. More
by IsraelSolis
Employees Worked With
Jay Lee
August 13, 2013
Karen was great!! She was informative, funny, willing to answer any and all of my questions. She made my car buying experience the best and i would recommend he to anyone I know looking to purchase a car. answer any and all of my questions. She made my car buying experience the best and i would recommend he to anyone I know looking to purchase a car. She definitely earned my repeat business. More
by laurientex
Employees Worked With
Karen Schlatterer
