Toyota of Plano
Plano, TX
Filter Reviews by Keyword
By Type
Showing 5,393 reviews
Sam A. did a great job initially communicating with my wife and me via e-mail and phone, before we ever committed to purchasing a car from Toyota of Plano. He gave us a competitive price up front (we kno wife and me via e-mail and phone, before we ever committed to purchasing a car from Toyota of Plano. He gave us a competitive price up front (we know because we checked with several other dealers) and maintained that price even when we wanted to make a small change and the specific vehicle on the lot was different than originally planned. Woody helped us at the dealership while Sam A. was otherwise occupied and was very friendly. Sam K. offered substantial discounts on the warranty products in which we had some interest and made it worthwhile to purchase them. Finally, Sam A. took plenty of time to familiarize us with our vehicle, showing us the various dashboard functions, etc. I have admittedly high standards, and I will be recommending Sam A. and Toyota of Plano going forward. More
We has as pleasant and comfortable experience as a car purchase can be. Alie was professional, personable, and knowledgeable. The whole process was far better than we expected. purchase can be. Alie was professional, personable, and knowledgeable. The whole process was far better than we expected. More
Brian has done an excellent job. He is a good sales Brian has done an excellent job. He is a good sales person and also delivers good customer service. Jay has also done an excellent job. Keep up the g Brian has done an excellent job. He is a good sales person and also delivers good customer service. Jay has also done an excellent job. Keep up the good work. More
I walked into the dealership with a little hesitancy as the experience of purchasing a car can be overwhelming; however, I had decided to go based on the friendliness and ease of prior correspondence with the experience of purchasing a car can be overwhelming; however, I had decided to go based on the friendliness and ease of prior correspondence with Greg cryer over a used car I had inquired about. He was extremely friendly and had just the right follow up and style with conversation that was engaging, but also super ability to let me know I was a top priority as a customer. He was excellent with his assistance in making sure that I was a satisfied customer! I met quite a few of the crew that night and all were nice and friendly as well as engaging which made the experience all the more pleasant. Oddly enough I ended up buying the car that night after we all worked together to achieve a favorable deal! Special props to Greg, but also to Bill Gironda and the gentleman who finished up my deal with the paperwork. They were easy to work with and again focused on making sure the experience was pleasant and that I was comfortable and happy to ink and drive off the lot. The biggest piece is that I had fun with the crew and everyone I interacted with throughout the process. I would highly recommend TofP to anyone in the market. Ask for Greg!! Sincerely, Pepsi windland More
Jacoub was awesome! Had a great and fun experience! He was patient and got my sense of humor and knew I wasn't going to take a lot of "car salesmanship" and pressure. Would totally recommend him to others was patient and got my sense of humor and knew I wasn't going to take a lot of "car salesmanship" and pressure. Would totally recommend him to others interested in buying a used car! I even posted it on Facebook (LOL) with his name. You tell him that! Thanks Jacoub! Going to miss you! And.........John in financing was awesome too. Thanks John for making it easy and meeting our needs. Don't forgot us when you go hog hunting! Great bunch of folks there at Toyota of Plano! (and that's not an easy thing for me to say......hate buying cars). Sincerely, A happy happy customer. Pamela More
This was by far the worst dealership I have ever encountered. My husband and I were in the market for a new vehicle, and coming from a family who've driven toyotas, we decided to stop by and look at encountered. My husband and I were in the market for a new vehicle, and coming from a family who've driven toyotas, we decided to stop by and look at the 2013 Corolla and Camry. We walked in and it took several minutes to get paired with Sam Albalouli. This was by far the worst part of our visit. Sam from the beginning of our conversation did not take us seriously. He talked down to me and barely answered any questions. I'm the person who asks certain questions I already know the answer to in order to determine what type of service and quality we'd receive from that dealership when dealing with warranties and repairs. Sam flat out lied about safety reviews as well as overall quality of the vehicle. During our test drive, he sat in the back seat and texted and talked on his phone, pausing only to say right or left. I have never been treated with such lack of customer service. I will never purchase any vehicle from this dealership and strongly recommend others stay clear of Toyota of Plano and Sam Albalouli. More
Jorge G. Ruelas is an excellent saleman. He is very patient with us as we keep changing our mind of whether we should buy a Nissan or a Toyoata Siena. patient with us as we keep changing our mind of whether we should buy a Nissan or a Toyoata Siena. More
Mirza Begovic first answered our telephone inquiry regarding business hours and set up an appointment to meet with us. He was punctual, very knowledgeable of his product, and very friendly. He arran regarding business hours and set up an appointment to meet with us. He was punctual, very knowledgeable of his product, and very friendly. He arranged to drive us to the back lot since the weather was very warm and described the different models of the minivan in which we were interested. Mirza did all of the interfacing with us during negotiations, which we appreciated. He helped transfer personal belongings from the old minivan to the newly purchased minivan. Also, Mirza demonstrated various features of the minivan and setup the blue tooth interface for the cell phone. We especially enjoyed Mirza's low key approach to selling us the van. We DO NOT like pushy salespeople pressuring us and were dreading this upcoming experience. However, Mirza actually made this an enjoyable experience! More
We purchased a new Toyota Tundra 2013, the car we wanted was not on the lot so we signed the documents on Saturday to purchase it before it was delivered. Part of the deal was for them to install the HomeLi was not on the lot so we signed the documents on Saturday to purchase it before it was delivered. Part of the deal was for them to install the HomeLink product, the salesperson Alie Shehadeh, specifically mentioned to us it included the mirror and camera - the day we signed. The price for this HOMELINK add-on is $700, which they reduced to half of the price as part of the deal I signed. On Thursday we took the truck to the service area and Ali said they were not going to install the full HomeLink mirror + camera, and instead they will only install a "button" on the existing visor - this would not have the full dimming mirror features of Homelink, which we payed for. More
Customer service and friendliness were outstanding. We were totally surprised at the attention they seem to extend to each of their customers. Brian Salm the Internet Manager , as well as Jay the Financi were totally surprised at the attention they seem to extend to each of their customers. Brian Salm the Internet Manager , as well as Jay the Financial Manager were most helpful. Thank you for making us feel comfortable with our purchase. More