Toyota of Plano

Took my Prius in for a recall part replacement that I was told would be no change. They called me offering additional $1000 of work needed. When I said No to the fixes they the double charged my card for a $ told would be no change. They called me offering additional $1000 of work needed. When I said No to the fixes they the double charged my card for a $50 service fee. Made multiple call asking to have the fee waved but they would not. They also left bolts out when they put the flange back on and didn't restore the battery cover in side the call. just left it all open. Then the $50 inspection I was forced to pay wasn't even complete. Several blanks left on the checklist. Not Happy at all. They called as a follow up after the car was picked you to argue about why they have to charge me the $50 fee. Still waiting for a call back...... Got a call from Faz... He Listened to my issue and refunded the $50 service charge. Way to go Faz! More

My experience was wonderful. Matt Hashem took the time to listen to what I wanted and was mindful of my budget. I was able to lease the vehicle I wanted at the price I could afford. Car buying is hard b to listen to what I wanted and was mindful of my budget. I was able to lease the vehicle I wanted at the price I could afford. Car buying is hard but Toyota of Plano made it easy. Thank you. Matt Hashem has already followed up with me several times and has given me advice. I really appreciate that! More

Excellent service from JR Sebastian and Jay Hassell! I Excellent service from JR Sebastian and Jay Hassell! I am very pleased with the service that JR provided during my car purchases. I ended up buying t Excellent service from JR Sebastian and Jay Hassell! I am very pleased with the service that JR provided during my car purchases. I ended up buying two cars in the same day to JR because he presented to me the cars we needed at a fair price. More

Jay is a great sales person, very hardworking, gave me so much information and facts about the car I'm interested, not pushy, never hesitates to show the inventory even if I have seen and test drove so many much information and facts about the car I'm interested, not pushy, never hesitates to show the inventory even if I have seen and test drove so many times. He also gives good deals, very helpful. He is definitely one of the best sales people I've ever met. More

I had to get a new car for my wife after a total loss. I originally was looking at something used, but got a better deal on a new car and it was the easiest buying experiance I have had. I would highly originally was looking at something used, but got a better deal on a new car and it was the easiest buying experiance I have had. I would highly recommend the dealership and Zia. More

This was undoubtedly the best experience i have ever had purchasing a car - Jorge explained the process thoroughly and was very supportive in helping me find the right car for my budget purchasing a car - Jorge explained the process thoroughly and was very supportive in helping me find the right car for my budget More

Karen puts excitement back into the car buying experience. It was great working with her. If you are in the market for a new car, I would highly recommend Karen and Toyota of Plano. experience. It was great working with her. If you are in the market for a new car, I would highly recommend Karen and Toyota of Plano. More

I have purchased several cars from Toyota of Plano during the past few years. I have always been treated with respect, and the highest level of professionalism. I can always count on getting a solid deal, an the past few years. I have always been treated with respect, and the highest level of professionalism. I can always count on getting a solid deal, and never feel I'm getting the old school style of sales pressure. I highly recommend this dealer. More

This dealership was the 3rd Toyota dealership I visited. They offered the best deal in the area on the Prius V. I was very impressed the day I came in to close the deal. Sonny Ismail greeted me at the do They offered the best deal in the area on the Prius V. I was very impressed the day I came in to close the deal. Sonny Ismail greeted me at the door and made my experience of "closing" my sale smooth and painless, Though Sonny was not my official sales person, he spent an hour and a half finalizing my deal with the management team. He was kind and a true "team player". Tony, in finance, was just as wonderful. He knows his job extremely well and walked me through all the paperwork in record speed. I would definitely return to this dealership again! More

As someone who has purchased many vehicles in my life, I have never met a salesperson that I actually trusted and believed. Then I was lucky enough to meet Brian Salm at Toyota of Plano. Brian was a no pres have never met a salesperson that I actually trusted and believed. Then I was lucky enough to meet Brian Salm at Toyota of Plano. Brian was a no pressure no nonsense professional. He quickly found me multiple choices that were within my budget and within 30 minutes of arriving at his dealership we had a deal done. Everything he promised he delivered on and then some. I do not see myself ever buying another vehicle from anyone but Brian. I highly recommend him and would like to thank him for finding us a low mile, great used car. More