Toyota of Plano

My family and I were in need of a more family friendly car. We were driving a scion tC with our new baby girl and it wasn't very ideal. We went dealership to dealership in hopes of a need car, and that we car. We were driving a scion tC with our new baby girl and it wasn't very ideal. We went dealership to dealership in hopes of a need car, and that we could be lucky enough to also find a dealership who would work with us due to not past credit history. We went to several dealerships in the area, and felt extremely discouraged. It seemed to us that no one would give us the opportunity to 1) start our credit and 2) help our family grow for the better. Before heading home, we decided to stop at the Toyota of Plano dealership. As we exited our car and headed to the front door we were greeted by a young gentlemen, he opened the door for us, and soon introduced himself. Parker Nelson. He asked us the reason for our visit, and there we told him all about our situation. How we were in desperate need of a new family friend car, and yet we felt stuck due to lack of credit. We had just been told by the Ford dealership near by that there was "nothing that could be done for us". Parker told us other wise. He said he would do everything in his power to help us, and to get us into a new car. He was friendly, and very positive which at that moment was just what we needed after a long day of no's. He showed us multiple cars, and gave us his own opinion on what he thought would work best for us. He jotted down our information, and told us he was going to go get one of the sales manager. The sales manager came over and greeted us also very friendly, and told us that our best bet would be to get a co-signer and to come back. Parker told us he would try and come up with ideas, and give us a call if he had any. We then left the dealership, and before even arriving home, Parker sent us a text saying thank you for coming in, and he hoped to help us get into our dream car. A few days later, we received a call to follow up, and see if we had found anyone to co sign. We did indeed find a co-signer, and went back to the dealership. We had some rough patches at times in which we thought we might not get the car we wanted, but through it all Parker stayed positive which kept us thinking that way too. Through the entire experience Parker called/e-mailed/texted us to keep us up to date with how everything was going. He made us feel like valued customers, which made a stressful situation that much better. After about a week of figuring out numbers, and the best thing for our family we finally got it all figured out, and went into the dealership to trade in our current car for a beautiful brand new Rav4. We have now had our car for almost 3 weeks, and it has made a HUGE difference in our lives. We will always be loyal to Toyota and the great cars they have. Also, as long as we are near this area we will go to Toyota of Plano and give our business to Parker. Everyone we met through the process was very helpful, friendly, and gave amazing customer service. Thank you to Toyota of Plano and especially Parker Nelson for helping my family and I get into our dream car. More

Over the past 40 years I've purchased many cars and always found the transaction to be an objectionable experience. Not so at Toyota of Plano. No high pressure sales tactics. No tricks, just friendl always found the transaction to be an objectionable experience. Not so at Toyota of Plano. No high pressure sales tactics. No tricks, just friendly people. The salesman (Carlos Lazo) responded immediately to my email and had researched the inventory to locate exactly the right cars for me to review. Upon my arrival at the dealership Carlos had the appropriate vehicles ready for review. Carlos was knowledgeable, friendly and helpful. And when it was time to Process the paperwork Sam took care of things in a professional manner. Thank you guys. I will be recommending Toyota of Plano to my friends. Larry Martin Plano More

Keith Burr was an exceptional educator. Please note that I did not say salesperson. He gave me concise information on the three vehicles I was interested in, so that I could make an informed decision. He I did not say salesperson. He gave me concise information on the three vehicles I was interested in, so that I could make an informed decision. He was friendly, helpful, and 'not pushy' - very appreciated. He answered my many questions. I would definitely call Keith when I am in the market for another new car. More

I am SO Ecstatic!! I actually felt as if Carlos wanted me to get my dream car. He worked so hard for me and my husband to be happy and satisfied with our experience, with our car choice and with the price. H to get my dream car. He worked so hard for me and my husband to be happy and satisfied with our experience, with our car choice and with the price. He didn't give up, for that I am extremely Grateful!! I will definitely recommend Toyota of Plano to any and everyone!! More

Brian Salm was very professional. He knew I had a decision to make and he gave me the information I needed to make that decision. He knew what other vehicle makes I was looking for and gave me advic decision to make and he gave me the information I needed to make that decision. He knew what other vehicle makes I was looking for and gave me advice as to how they compared to the Toyota I was considering. I took a week to continue my shopping and he stayed in touch but didn't pressure me. In the end, all the advice he gave me was accurate and I made the decision to buy the Toyota from him. He did an excellent job handling the purchasing process and then passed me on to the Finance Manager, Tony who was equally professional and very efficient. My experience was extraordinary and I will go back when it's time to buy another vehicle. More

I live over 200 miles from Toyota of Plano but was so impressed with the Toyota Venza information and pricing on your website, and the details that I was given by Mark Miller on the phone, that I was wil impressed with the Toyota Venza information and pricing on your website, and the details that I was given by Mark Miller on the phone, that I was willing to drive to Plano to see the vehicle. It was everything I was expecting, and more, Mark was terrific . . . friendly, knowledgeable, thorough, willing to go the extra mile and made my purchasing experience hassle-free. I have already shared my experience with friends and family and will continue to recommend Mark and Toyota of Plano. More

From start yo finish Carlos Lazo did a great job. His email responses were prompt and he was very helpful. I felt like he wanted to earn my business, and yet he was not pushy. Once at the dealership h email responses were prompt and he was very helpful. I felt like he wanted to earn my business, and yet he was not pushy. Once at the dealership he answered all my questions and was straight forward. I had researched quite a bit and Toyota of Plano had everyone beat on price. To sum it all up I would highly recommend Carlos Lazo and I would recommend the dealership as well. Everyone we talked to was friendly and helpful. Thanks for a great car buying experience! More

Kevin Vo was passionate, professional and extremely knowledgeable. With his expertise, he has helped me to find the vehicle (Camry) that I like, and the price was great too!!! Thanks Kevin!!! knowledgeable. With his expertise, he has helped me to find the vehicle (Camry) that I like, and the price was great too!!! Thanks Kevin!!! More

Jacoub was simply awesome. He listened to us well, worked very brisk and responsive to our needs. He is very well informed and his straight talk made our our experience much easier. He is best that we seen very brisk and responsive to our needs. He is very well informed and his straight talk made our our experience much easier. He is best that we seen in recent times and would highly recommend to go with Toyota of Plano and especially Jacoub. Thank You. More

It was a pleasure doing business with Jacoub. He was pleasant, patient, and very helpful. I never felt pressured, and I felt that Jacoub worked hard to get me the deal I wanted. Buying used cars can b pleasant, patient, and very helpful. I never felt pressured, and I felt that Jacoub worked hard to get me the deal I wanted. Buying used cars can be difficult, but Jacoub made it easy. I would recommend this dealership and Jacoub to anyone. More