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Toyota of Plano
Plano, TX
5,395 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 19, 2014
Sunny Ati is a man who will listen to you. I enjoyed Sunny Ati is a man who will listen to you. I enjoyed the time spent buying a car at Toyota of Plano With Sunny. He will take the extra step to help Sunny Ati is a man who will listen to you. I enjoyed the time spent buying a car at Toyota of Plano With Sunny. He will take the extra step to help a customer. More
by CarlBrininger
Employees Worked With
Sunny Ati
February 18, 2014
Sonny was very helpful. He allowed me to drive the Tacoma home to determine if it would fit in the garage. I took several test drives in several vehicles. He was always cheerful and very helpful. T Tacoma home to determine if it would fit in the garage. I took several test drives in several vehicles. He was always cheerful and very helpful. Thanks! More
by dreed0022
February 18, 2014
I had the pleasure to work with 3 outstanding I had the pleasure to work with 3 outstanding "family" members of Toyota Plano..... Sandy Baker was sincere in making me feel that my concerns genui I had the pleasure to work with 3 outstanding "family" members of Toyota Plano..... Sandy Baker was sincere in making me feel that my concerns genuinely mattered. I was impressed that GM Rusty Gentry, took the time to make me feel important, to work "personally" with me to address my concerns for a "quick, above and beyond" resolution. Keith Burr worked quickly and effectively, listening to my needs and answering "all" my questions. His patience and professionalism made me feel comfortable to open up and find the most outstanding RAV4 yet!!! (This is my 3rd) This dealership and it's employees are what Toyota has built it's reputation on.....making the customer a priority! More
by klowry22
Employees Worked With
Rusty Gentry, Tony Yazbeck, Karen Schlatterer
February 17, 2014
Jacoub was amazing to work with. He made the process so easy and fun. I would recommend Jacoub to anyone wanting to purchase a car. I'm so glad I didn't have an awful car buying experience and I owe that a easy and fun. I would recommend Jacoub to anyone wanting to purchase a car. I'm so glad I didn't have an awful car buying experience and I owe that all to Jacoub! More
by Laurendbowen
Employees Worked With
Jacoub , Jacoub Oueini
February 17, 2014
I have a 2004 Tundra with 138,000 miles on it. It started making a noise/vibration on the highway. I took it in and was told that I needed to replace the differential which would be $2,800. When Anthony call making a noise/vibration on the highway. I took it in and was told that I needed to replace the differential which would be $2,800. When Anthony called to tell me, I asked if they had checked the U-joint and he said, "yes, they're fine". I told him not to repair anything and I'd investigate a little more. I did some research online and visited with a friend that knows more about cars than me (should have done that sooner). Both sources indicated a bad u-joint. Learning to check it myself from sources online, I was able to test the u-joints (with gloves and 2 minutes) and found one of three was bad. Took it to another local mechanic who replaced the u-joint ($132) and he checked my differential...no issues there. My belief is that Toyota of Plano service department is very dishonest and are trying to scare customers with higher-mileage vehicles into trading for a much lower trade-in values citing "expensive repairs needed". Do not trust them or at least get a second opinion from a non-dealer mechanic. I'm done with them. Also, on a recent visit with my wife's van, I was looking for someone to give me an update since it was taking much longer than expected. The only staff member I could find was texting on his cell phone. When I politely asked him for help, he looked up and said I'd need to wait for my service advisor. More
by WorkinMan
Employees Worked With
"Anthony" is on my window sticker.
February 16, 2014
Kal was very good. Because of him only we have taken car today. He was very helpful. As we didnt have car he came to us and showed us the car. He clearly explained the features and options and we are very today. He was very helpful. As we didnt have car he came to us and showed us the car. He clearly explained the features and options and we are very impressive. And we are happy and excited with the car. Thanks a lot Kal for everything. More
by vanduraj
Employees Worked With
Kal Mian
February 15, 2014
Kal was excellent. I felt that he went above and beyond to find everything I needed for my vehicle. I was extremely pleased with all aspects of my service. Furthermore, after my purchase, he has been ava to find everything I needed for my vehicle. I was extremely pleased with all aspects of my service. Furthermore, after my purchase, he has been available to answer any and all questions I've had related to my car. I'm extremely pleased. Thanks Kal! :) More
by JayneSimmons
Employees Worked With
Kal Mian
February 15, 2014
I have purchased quite a few vehicles and this was by far the best car buying experience I have had. Jacoub was so easy to work with and made our car buying experience hassle-free. He was straight forward a the best car buying experience I have had. Jacoub was so easy to work with and made our car buying experience hassle-free. He was straight forward and honest on the pricing and after doing our research, confirmed it was by far the best deal in town. We purchased a '13 Camry for my daughter and when Jacoub took us on a test drive he explained all of the safety features and important details about the vehicle that my daughter needed to know. He also warned her about dangers of texting and made her promise that she would not text and drive. He really cared about our family and our daughter's safety and showed we were clearly not "just another sale". I will be in the market for a vehicle later this spring and will definitely purchase my next vehicle from Jacoub at Toyota of Plano. Sincerely, Christy from Garland More
by christytho
Employees Worked With
Jacoub Oueini
