Toyota of Plano

My husband and I went to Toyota of Plano because we saw the car that we wanted online. This was the first time that my husband and I were making this big of a purchase (we are only 24). Scott was the sales the car that we wanted online. This was the first time that my husband and I were making this big of a purchase (we are only 24). Scott was the sales rep who greeted us outside when we arrived. He asked us what we were looking for and took us to the car that we had seen online. Throughout the entire process, Scott was awesome! He was not your typical sales person. We had been to Toyota of Vandergriff hours before and the sales rep there kept asking us, "What is it going to take for you to go home with a car?" Scott did not pressure us at all and we in fact had to tell him that we wanted to go inside and talk numbers. Once inside, we also worked with Ken and he was also very nice and helpful. Once we decided to buy the car, we had to sign all the paperwork with Tony. Tony was great! He explained everything in detail and we never had a problem understanding what was going on. Once we were finished (buying a car takes a while!) we did not realize that it was already 9pm and they close at that time. They never rushed us, which we appreciated that. Once we got outside, our washed and full tank of gas Camry was waiting for us to take it home. We would recommend this dealership to anyone! We live in Arlington (35 minutes away) and we will be back for any future car purchases. Thank you Toyota of Plano!! More

Good customer service is about giving the customer what HE/SHE needs and wants. I needed a vehicle that I could afford and rely on and I wanted a vehicle that I would enjoy driving. Sal and Bill made that HE/SHE needs and wants. I needed a vehicle that I could afford and rely on and I wanted a vehicle that I would enjoy driving. Sal and Bill made that happen, and quickly! I never felt played, duped, or taken. Obviously they wanted to sell a car, but I always felt that my best interest came first. I am truly in their debt and I actually LOVE my truck and the deal we made for me to get it. WIn WIn!! More

... I had visited another dealership closer to my home the day before. I was in that place for 5 hours and came away disappointed and frustrated. I have owned many Toyota vehicles since 1988 without any the day before. I was in that place for 5 hours and came away disappointed and frustrated. I have owned many Toyota vehicles since 1988 without any problems. I was looking to get a new Toyota. So I decided to try a different dealership and selected Toyota of Plano. I was met at the door by Israel Moncada who greeted me with a smile and inquired how he could help me. I was surprised as I thought it was one of the maintenance staff. Normally a salesperson "descends" on you like a vulture; Israel did not. He was courteous and after seeing to my comfort, he proceeded to review my needs in a vehicle. He next selected the models I wanted and we walked out to see the vehicles. He pointed out all the features and answered my questions on each. Once I indicated which vehicle I was most interested in we returned inside and he worked up a pricing schedule for the different terms available. At no time did he pressure me or indicate he had to "check with my manager" - he just did the numbers and asked which one would best suit my budget considerations. Once I decided, Israel scheduled my meeting with the financial department where the transaction was concluded. ALL in just 2.5 hours, if that long. Without any fuss or bothersome "need to talk to my manager" interruptions. I was very pleasantly surprised at how smooth and pain free this car buying experience was at this dealership. I highly recommend the dealership and in particular Israel Moncada as the salesperson to negotiate with. No pressure, no fuss, no muss. A truly different and refreshing experience. ......... Cecil Candelario..... More

Upon entering the door of this dealership for the first time, my husband and I were immediately greeted, welcomed, and placed in the capable hands of a salesman by the name of Jeremy DeCarlo. Jeremy deter time, my husband and I were immediately greeted, welcomed, and placed in the capable hands of a salesman by the name of Jeremy DeCarlo. Jeremy determined the model of Toyota that seemed to interest us and then found exactly what we were looking for. He literally spent hours with us as we road tested two vehicles and introduced us to all of special features of each one. Later on he helped us reach the exact price that we wanted to pay for our new vehicle and worked diligently to make sure that we were happy with every small detail of the transaction. We were then directed to Adel Sammak who talked to us about vehicle registration, warranty offers, and various other details involved with purchasing a new vehicle from Toyota of Plano. He was friendly, helpful, and very informative about the service that we can expect as new owners of our Toyota. Buying a new car is not an easy process, but these two employees of Toyota of Plano made our experience about as pleasant as it possibly could be, for which we are very thankful. Needless to say, we are very satisfied and happy new customers of this dealership. More

I bought two sienna from this dealer.The only reason i went there is Anwar.He know what he is doing .great dealing and price...Beautiful .. best dealership in DFW metroplex.. went there is Anwar.He know what he is doing .great dealing and price...Beautiful .. best dealership in DFW metroplex.. More

My experience at Toyota of Plano was really great. Anwar was very friendly and patient. We got the best price for out trade in and they gave us a very best deal on Toyota corolla and we love our car. was very friendly and patient. We got the best price for out trade in and they gave us a very best deal on Toyota corolla and we love our car. More

Anwar is friendly and right in directing the selection of the car. He is knowledgeable about the products and excellent in service. I recommend him and Toyota for my friends. the car. He is knowledgeable about the products and excellent in service. I recommend him and Toyota for my friends. More

I have to say that Clyde went out of his way to order the exact Tacoma Pick Up we were looking for and needed. I appreciate all extra time that he spent helping me. I appreciate Israel explaining to exact Tacoma Pick Up we were looking for and needed. I appreciate all extra time that he spent helping me. I appreciate Israel explaining to me how the blue tooth, backup camera, radio and other option worked. I was really surprised when Clyde & Israel told me and checked to make sure I had a full tank of gas, that was an unexpected surprise to find out about, when they told me. I appreciate being shown the service department and telling me about the free oil changes, rotating tires every 5000 miles or 6 months I have to say I would definitely recommend to any one looking to purchase a vehicle to visit with Clyde or Israel at Toyota Plano before shopping any where. Thank You Pat More

We purchased a used car. There was an issue that i noticed after leaving the dealership and even though it was not written on the agreement, the dealership took care of the issue for me. Great custom noticed after leaving the dealership and even though it was not written on the agreement, the dealership took care of the issue for me. Great customer service. More

Our overall experience with Toyoya of Plano was great. John and Israel were extremely patient as my wife and I went back and forth between 2 different models and deciding if we should buy or lease. I look John and Israel were extremely patient as my wife and I went back and forth between 2 different models and deciding if we should buy or lease. I look forward to working with them again when out lease is up. More