Toyota of Plano

Experience at Toyota of Plano Had a great overall experience. Ismail's customer service was great and showed wonderful people skills. He showed enthusiasm without being overbearin Had a great overall experience. Ismail's customer service was great and showed wonderful people skills. He showed enthusiasm without being overbearing. I would recommend people go to this dealership and sales agent. More

Outstanding experience; I Highly Recommend Toyota of Plano I had an outstanding experience from start to finish purchasing my new Camry from Toyota of Plano. I spoke with Jacoub Oueini on the phone about new I had an outstanding experience from start to finish purchasing my new Camry from Toyota of Plano. I spoke with Jacoub Oueini on the phone about new and used cars, and he checked and confirmed for me over the phone that a new car offer I saw online was still in effect. When I arrived at Toyota of Plano (which was on a Saturday evening, only about an hour before closing time), Jacoub met me in the parking lot and introduced me to Mustafa Al-Far in new car sales, who then helped me with my new car purchase. He very quickly ran my credit to confirm that I qualified for the special dealer financing offer that I was interested in. He showed me various Camry models and colors, and we test drove the one I liked best. Once I had selected a vehicle, Mustafa did a great job of explaining everything and completing the process. At the same time, Jacoub came back by to check and see how everything was going. Then, I met with Mark Miller in financing, who very patiently gave me a detailed explanation of the financing and the additional warranty/protection programs that were offered. Once I had completed all the paperwork, Mustafa and Jacoub were still there, took me around, and showed me some of the features in the car. By the time we finished and I drove home, it was well past closing time. Each of Jacoub, Mustafa and Mark stayed past closing time to help me complete the process. I have also received follow-up calls and emails from Jacoub in the few days since I purchased the car, making sure I am happy with the purchase. I highly recommend Jacoub and Mustafa if you are looking to purchase a vehicle. More

Wonderful Experience We had been to another dealership the day before and did not have a good experience. Needless to say, we had a bit of a chip on our shoulder and were We had been to another dealership the day before and did not have a good experience. Needless to say, we had a bit of a chip on our shoulder and were “hoping” not to have to endure such obvious hard-sell tactics and waste of time as experienced the day before. We needed/wanted to buy a car by week’s end --- and with any luck, by day’s end. After reading reviews on Dealerrater, we decided to visit Toyota of Plano, where we had the pleasure of working with Philip Hensarling in the purchase of a new RAV 4. From the first hello it was positive. Philip walked out unto the lot and introduced himself and asked what we were there for. We had limited time, a goal to accomplish, and after the previous day’s antics, we got right to the point. Perhaps a bit more direct than normal, but we were so worn out from the day before we thought it may be doing them a favor to express exactly what will make us buy (and music to a salesperson’s ears --- “today” :-) ). We didn’t need a test drive or more product information. Being that we had just met a few minutes ago, imagine it took tremendous restraint NOT to keep selling at that point…. but Philip did it! He listened, comprehended, shifted gears and said “let’s get down to business” and we walked inside! He began asking specific questions to “build” our vehicle. He also respected our willingness, or lack thereof, to provide perhaps answers to some of the stock questions on the dealership’s standard qualifying “ questionnaire. It was nice to work with a professional, who could zig & zag with the individual client’s needs, expectations and personality. Within a relatively short period of time they had located the vehicle and we got “down to business”. There were no high-pressure tactics and we worked solely with Philip as he would excuse himself to obtain pricing information from his supervisors. Towards the end of negotiations, Philip asked if it would be alright for his sales manager to join us and we said “sure”. In walks John Fulgoni and probably within about 10 mins we “had a deal”! Despite the fact that he’s from Boston and a Red Sox fan ;-), it was a pleasant negotiations from beginning to end. The car was delivered as promised and Philip went the extra mile again. My husband had to go out of town and Philip drove approx 60 miles round trip to pick me up so we could take delivery of the vehicle. Towards the end of the transaction we discovered that Philip was “new” to the dealership and industry. We NEVER would’ve known. A knowledgeable professional and if he doesn’t know the answer he will find out for you. A person of many attributes --- and most important of all in sales - “listening” and not wasting your client’s time. Philip is a natural. When we arrived at the dealership to take delivery of the RAV, Philip had me inspect the vehicle inside and out. We had the windows tinted and appreciated the "attention to detail" of them taping the controls to prohibit operation until the windows dried in 2 days. Then he escorted me to the Business Managers office for the completion of the paperwork. Pleasant, smooth and efficient. Philip once again returned to now go into detail about the vehicle and review all the bells & whistles. With today’s technology, that was very much appreciated. We’ve taken delivery of over 12 vehicles in our lifetime and I have NEVER had such a thorough and professional NEW VEHICLE DELIVERY as I had with Philip. He really took the time to do it right and it didn’t go unnoticed. Would definitely recommend Philip and in a year when our Prius lease is expiring it will be nice to know we “don’t have to shop around”. We’ll just do our research on the internet, go to Plano, see Philip and walk away with a new vehicle. More

The best car buying experience Jay Lee made car buying easy for my family. Him and his team try their best to work with you. I wish i have known him sooner. I would go back to him Jay Lee made car buying easy for my family. Him and his team try their best to work with you. I wish i have known him sooner. I would go back to him for my next car. I recommend Jay to everyone More

Great Service - AGAIN! This is the third car I've bought from Toyota of Plano and each experience was a pleasant one. The staff is knowledgeable, cordial and easy to work wi This is the third car I've bought from Toyota of Plano and each experience was a pleasant one. The staff is knowledgeable, cordial and easy to work with. Their prices are reasonable, and of course the Toyota brand is exceptionable. Good people to deal with! More

Exceeded expectations While I normally dread the experience of picking out a new lease car every few years, this time I was pleasantly surprised. I was greeted warmly and While I normally dread the experience of picking out a new lease car every few years, this time I was pleasantly surprised. I was greeted warmly and genuinely at the door and asked immediately how he could be of service. I worked with Gil Selasky who spent all the time I needed in order to make a great selection. He patiently worked with me to get a monthly cost figure that I wanted and then the finance manager, Ermin Komic topped off the day with efficient paperwork and helpful inclusions into my lease agreement. I don't think I will ever dread the experience again. Toyota of Plano has only improved in the 7 years I've worked with them. More

Outstanding Response Time & Service Saw the perfect Infiniti Q56 online that I had been searching for as a second vehicle for my wife. Submitted a request online - Brian Salm contacted Saw the perfect Infiniti Q56 online that I had been searching for as a second vehicle for my wife. Submitted a request online - Brian Salm contacted me within the hour. When I told him how busy I was he actually drove the vehicle to my office about 20 minutes away from the dealership so I could look at it without driving anywhere or taking any additional time . It was just what she wanted I had Brian go back and prepare all of the paperwork and the car was available for pickup that same afternoon although I waited until the next morning to take my wife to the dealership to pick it up. Brian met us that morning was again courteous, professional and had everything ready . Great experience, great price, great people and I spent less than 45 mins actually at the dealership which really helped me due to my schedule. Thank you Brian and team. Mike T More

Excellent Service The service at this place was magnificent. I couldn't have asked for a better place to buy my car. Jay was with me throughout the whole process. He wa The service at this place was magnificent. I couldn't have asked for a better place to buy my car. Jay was with me throughout the whole process. He was prompt with answering my questions and his after service was even better! I would recommend him to anyone! More

New Car Buying Experience My car buying experience at Toyota of Plano was great. My salesman Kal was very friendly and knowledgeable. He did not push the sale but stayed eng My car buying experience at Toyota of Plano was great. My salesman Kal was very friendly and knowledgeable. He did not push the sale but stayed engaged and in constant contact with me as I worked through the car buying process. His attention to great customer service is what kept me at Toyota of Plano and helped me make my final buying decision. My wife is very happy with the Toyota Highlander we purchased and I will absolutely recommend Kal and Toyota of Plano to my friends and family. More

Kash made our experience a lot of fun Kash made buying a new car a lot of fun and less stressful. After driving our Nissan Pathfinder for 14 years I feel my new 4Runner is perfect for me Kash made buying a new car a lot of fun and less stressful. After driving our Nissan Pathfinder for 14 years I feel my new 4Runner is perfect for me and run just like my old Pathfinder when it was new. Exaclty what I was looking for. Kash you are awesome and wish you much success! More