Toyota of Plano

Best customer service, Thank You Mustafa Al-Far ! Very good experience leasing a new RAV4. Mustafa Al-Far was very courteous, he clearly informed all the options and he helped us through the proces Very good experience leasing a new RAV4. Mustafa Al-Far was very courteous, he clearly informed all the options and he helped us through the process. More

best customer service compare to toyota in mckinney dealership I went to, the dealership in plano are far BETTER than mckinney. i'm 100% satisfied with the excellent custo compare to toyota in mckinney dealership I went to, the dealership in plano are far BETTER than mckinney. i'm 100% satisfied with the excellent customer service in Plano, the price also cant be beat from other dealership. I pre-ordered a pearl white 2014 rav4 limited with Terracotta interior and waited for 1 month, its worth the wait. I LOVE MY RAV4. My salesman is Sean Li and his manager is Faz Imam. Referring my friends and families to these two men! More

Successful Car Purchase After picking out a few cars online to check out, Tip was very helpful, knowledgeable, and sincere. I was able to find the best car, the best price, After picking out a few cars online to check out, Tip was very helpful, knowledgeable, and sincere. I was able to find the best car, the best price, and came away very happy with my first ever car purchase. Tip and Sam both helped make my car purchase smooth and stress-free. More

Behind the times on car shopping I reluctantly decided to look at the Toyota Highlander here after the current one I had suffered its third severe engine failure at the hands of their I reluctantly decided to look at the Toyota Highlander here after the current one I had suffered its third severe engine failure at the hands of their incompetent service department. The Highlander has an extensive collection of good reviews so I went with the idea mine might be a lemon. Ismail proved to be completely behind the times. I did an internet price inquiry with a few dealers in the area and except for Ismail I had competitive pricing offers from 3 other dealerships. Ismail refused to provide any specifics. We did a test with him as they are closest to our house after which he tried to sell us a demo with 5K miles for thousands more than the quotes I had for new Highlanders of the same trim level from the others. His pathetic showing along with the service issues have ensured I will never do business with Toyota of Plano again. More

Repeated mistakes - will not go there again I brought in my Highlander to Toyota of Plano for an oil change. During the change it was discovered that the oil plug treads had been stripped. Rat I brought in my Highlander to Toyota of Plano for an oil change. During the change it was discovered that the oil plug treads had been stripped. Rather than owning up to the issue as they had been the only ones to service the car in the last 50K miles they gave me dire warnings of having to pay hundreds of dollars for a new oil pan and my only hope was using a larger plug. Sadly I let them cajole me into this quick and dirty fix to be rewarded with an oil leak that evening. When we returned they once again tried to duck responsibility but we pushed back and they did something with our extended warranty to get it covered but my wife ended up in their waiting room for hours for the trouble. This came on top of an issue where they did a controller replacement for a recall that was quickly followed by a mysterious engine shutdown. Additionally the car had an ignition coil failure at 40K miles that they refused to cover under the certified warranty. I couldn't trust the vehicle anymore so its being traded in. I refused to do any business with this place again - my remaining Toyota - a Camry- will be taken somewhere else for service. More

RAV 4 This is the 3rd car we have purchased from Toyota of Plano and Jay Lee. He is the best sales person I've ever experienced, no pressure attitude, does This is the 3rd car we have purchased from Toyota of Plano and Jay Lee. He is the best sales person I've ever experienced, no pressure attitude, doesn't rush you for a decision and makes you feel that he's working for you. He was exceptional in explaining and helping setup the electronic features. More

best used-car purchase experience This was by far the best car buying experience we have ever had. Saw the car we wanted on TrueCar and went in to look at it. Alie was wonderful. He This was by far the best car buying experience we have ever had. Saw the car we wanted on TrueCar and went in to look at it. Alie was wonderful. He answered all our questions and made buying the car easy. First time ever dealing with Toyota of Plano. Will not be the last! We love our Rav4! I did not rate the "Quality of Work" as we did not have any work done on the car. More

Great staff, great cars Met Moe on initial visit to dealership and test drove Camry LE. Delayed making decision while evaluating other makes and models. My family and I ret Met Moe on initial visit to dealership and test drove Camry LE. Delayed making decision while evaluating other makes and models. My family and I returned yesterday evening without plans to buy a car but Moe was very helpful in allowing me to test drive Camry XLE and SE models. I liked the Camry but still wanted to try the RAV4. Moe was very accommodating with my requests and thorough with answers to my questions. Finally, I settled on XLE and Moe pointed me to a green tag special on the showroom floor. An hour later, with help from John and Finance, I drove off in a new car. It was also appreciated that the dealership met my asking price for my trade in. I would highly recommend this dealership to my friends and family based on this experience of car buying. More

first time buyer Brian was great with us and he was very nice,helpful, welcoming, friendly, very honest, and overall he made us feel comfortable. Brian and Bill G were Brian was great with us and he was very nice,helpful, welcoming, friendly, very honest, and overall he made us feel comfortable. Brian and Bill G were very helpful and made us feel at ease. More

Best new car buying experience ever! Julian and the dealership did everything to make our car buying experience pleasant and timely. Showed us the cars I was interested in, knew everythin Julian and the dealership did everything to make our car buying experience pleasant and timely. Showed us the cars I was interested in, knew everything about them helped us decide between 2 cars that were similar but he had very good points as to which one would best fit OUR needs. Honest and straightforward--no games being played! I like that most of all. Julian even set up our cell phones with the Bluetooth in the car for both my wife and myself. Explained everything in detail and I even got to use it on the way home. Great for hand free driving! Oh and the Prius is everything I've wanted in a car too! More