Toyota of Plano

Customer service that is outstanding! I called Toyota of Plano to speak to an experienced Sales Person, that was my request when I called. The gentleman that spoke to me, Ismail Choudhry I called Toyota of Plano to speak to an experienced Sales Person, that was my request when I called. The gentleman that spoke to me, Ismail Choudhry was professional and extremely helpful! Earlier that day I went to another dealership in Grapevine to see about getting a new Cadillac (used). Much to my dismay I was treated as if I was a second rate citizen and that my business was not wanted. I originally purchased my Cadillac from Darren the salesman that treated me this was. The Manager also had the same attitude towards me. I believe the cause of the treatment was due to my car having a car fax. The accident occurred two years ago and I was rear-ended. Was not my fault but you know life happens. It's not like I chose to get rear-ended. I left that dealership in tears and was very distraught. I logged on to the internet and came across Toyota of Plano. I spoke to Ismail and was a little defensive at first and asked him if he was going to treat me the same way because I had a car fax. He assured me that would not be the case and that he would treat me like royalty. He also said he would do whatever it takes to make me a satisfied customer. He was absolutely correct. His Manager and the Finance Manager Matt was outstanding! I cannot say enough about my overall experience. I am a customer for LIFE! I now have a new 2014 Camry that is just beautiful. More

Above and beyond Keith went over the top to get me in the vehicle I wanted and even better, the price I needed. I did not make it easy on him but he did not quit till Keith went over the top to get me in the vehicle I wanted and even better, the price I needed. I did not make it easy on him but he did not quit till we got it all worked out. Keith will always have my future business and will recommend him to anybody, especially if they are in the same situation I found myself in. More

Can car buying be fun? Everyone has these stories about buying a car, Well, my experience with Moe was that he made this whole experience fun! He is a pleasure to work with Everyone has these stories about buying a car, Well, my experience with Moe was that he made this whole experience fun! He is a pleasure to work with and was genuinely interested in making this work for us. He knew we had walked in with a monthly budget in mind and he spent the time to understand our needs so we got what we were looking for. Aside from being very personable he was very attentive to our needs and explaining all the details of the options we were looking for. We walked out of there with two cars and the feeling of a day well spent! More

Best car buying experience ever! We had a wonderful experience purchasing 2 cars from Matthew. He was quick and efficient, worked with our budget, and helped us into the perfect vehic We had a wonderful experience purchasing 2 cars from Matthew. He was quick and efficient, worked with our budget, and helped us into the perfect vehicles. He really helped educate us when it came to the process of purchasing a car. Matthew even drove to pick up my car. Above and beyond anything I could have ever expected. He was able to walk us through the features interior of a Tundra and a Prius. This guy really knew his stuff! Ermin staid late to help process our paperwork. He gave us recommendations when it came to adding warranty policies. Ermin was thorough, but concise and was able to speak in detail about the process when we needed further explanation. We had the dream team! I wouldn't purchase a car from anywhere else. More

Awesome experience buying from Jacoub Oueini I wanted to buy a Lexus RX350 and was in a time crunch. I visited Toyota of Plano by chance as I had seen an ad for an older Lexus hybrid.. but unfort I wanted to buy a Lexus RX350 and was in a time crunch. I visited Toyota of Plano by chance as I had seen an ad for an older Lexus hybrid.. but unfortunately it was already sold by the time I got there. This is when I met Jacoub and when he offered to find me an RX350, I said, sure, call me if you find one and left. This is a typical scenario at most dealerships and generally you never hear back from the sales person. But, Jacoub was different, the same day, he called me back in a few hours and he sounded very excited.. and he said "I have something you will like, can you please come back and take a look at it", he said, I am sure you will like it. I was in two minds as I was already pretty close to finalizing another vehicle at another dealership and was a bit skeptical. Since I was closing on another vehicle (not Lexus), I though maybe I should go and check it out. So, I took my family over to Toyota of Plano and was very excited to see a vehicle that fit exactly what I wanted... I looked over and I saw a smiling Jacoub with that "I told you so" look :-). We decided immediately that this was the vehicle and in a few minutes, Jacoub was busy doing the paperwork. I was equally impressed by Jacoubs manager and the whole experience was outstanding, from the financing to another round of checkup, their concern about the reputation and doing the right thing etc. They were very professional and friendly and accommodated every one of my needs. Clearly, an experience with car buying that I had never had before. We drove off in the car and the whole family was very happy with our purchase. A couple of days later, Jacoub called me and said "I have a surprise for you", he said can you stop by the dealership..? I though this would be another one of those small little thank you nick-knack or something! but when I went over, he handed me a set of mats, the synthetic cover for the trunk and another spare key!! He had followed up with the previous owner and gotten another $600 worth of stuff that he did not have to do. On top of all this, he gave a couple of names of nice restaurants in the area that we visited and absolutely love. We are new in the Plano area and having an experience like this was really amazing! I will certainly buy a car from him again! Thank you Jacoub, really appreciate your help and your friendship! Wishing you all the best.. More

Great experience! Philip Hensarling was easy to work with and a great asset to Toyota. He went above and beyond to get the car I was looking for. Thanks, Charlie Philip Hensarling was easy to work with and a great asset to Toyota. He went above and beyond to get the car I was looking for. Thanks, Charlie More

The best vehicle buying experience n a long time. It was worth the wait for the vehicle we wanted. Toyota of Plano and Moe made sure we got what we wanted at a good price. We shopped around for deale It was worth the wait for the vehicle we wanted. Toyota of Plano and Moe made sure we got what we wanted at a good price. We shopped around for dealers and they were the best. More

Painless Experience Went on a Saturday which happened to be the end of the month and labor day weekend, so needless to say it was busy. We had a 5:00 pm appointment with Went on a Saturday which happened to be the end of the month and labor day weekend, so needless to say it was busy. We had a 5:00 pm appointment with Matthew Jacob who was awesome and made the car buying experience painless. We ended up getting 2 vehicles so the process took awhile but they were willing to stay late until 12:30 am on that Saturday night so that we could drive away with at least 1 of them. The very next day they were open, Monday, Matthew took time out of another very busy day, Labor day, to drive to Ft. Worth and pick up the other vehicle so we did not have to wait to get it. Overall it was a pleasant experience and will be back for my next one... or two. More

Great service Great customer service. John was very efficient and I would recommend his service and knowledge to others. I love my car and had a great experience Great customer service. John was very efficient and I would recommend his service and knowledge to others. I love my car and had a great experience! More

Alie, First Rate Consultant I am a person that does not appreciate sales pressure at any level. I am pleased to say that I was very satisfied with the overall respect and qualit I am a person that does not appreciate sales pressure at any level. I am pleased to say that I was very satisfied with the overall respect and quality of service I received by this sales consultant in particular. Every facet of his service and advice was great. We decided to buy another Prius after having owned one for over six years. Alie was totally familiar with this product and consummated a perfect sale. I would highly recommend him to perspective buyers. Charles Allen More