Toyota of Plano

I have been a loyal customer of Toyota of Plano for last 9 years. I purchased 5 Toyota cars from them, so far. But service department needs lot of improvement. If you are going there for just oil change or 9 years. I purchased 5 Toyota cars from them, so far. But service department needs lot of improvement. If you are going there for just oil change or routine service, you will be better off going elsewhere. Any auto repair shop will do it in 20-30 minutes max at a cheaper rate. Today, I ended up spending >3 hours for simple oil change. The shuttle itself was available after 1 hour to drop me off and car was ready, after another 45-50 minutes. I am not going to go again for simple maintenance or oil change again. My time is more precious, than money. Toyota lost a customer, today. For such a big dealership, how does it matter? Really disappointed with the whole experience. More

Very easy to talk to people. Helped me get a car even though my credit history wasn’t great. 10/10 would recommend!! Helped me get a car even though my credit history wasn’t great. 10/10 would recommend!! More

The are efficient and courteous and the waiting area is clean and comfortable. Bla bla clean and comfortable. Bla bla More

Service is always completed earlier than expected. Service representative is always courteous from the time he greets you to the time vehicle is ready. Service representative is always courteous from the time he greets you to the time vehicle is ready. More

Very good customer service ! I had a great customer experience at Toyota of Plano.I will recommend this dealer to my friends I had a great customer experience at Toyota of Plano.I will recommend this dealer to my friends More

Everyone has been professional on their field! Ali has always been available every time you need to ask something re: the car. Derek was really efficient with sorting out the paperwork. Frank was Ali has always been available every time you need to ask something re: the car. Derek was really efficient with sorting out the paperwork. Frank was really helpful today in the service that was provided. Lovely people! 😊 More

Carlos Murillo is my service rep and has been for a very, very long time.  I was able to schedule the appointment as there were openings the day my AC had went out.  Even though I had not seen Carlos in over very long time.  I was able to schedule the appointment as there were openings the day my AC had went out.  Even though I had not seen Carlos in over a year as I had moved at the time, he was and always been very professional and taken care of my every need, especially since my 4Runner has over 354K miles.   Along with an alignment and oil change, my AC Blower motor went out and he told me he had to order the part and my vehicle would not be ready until the next day.  I actually thought it would be the next afternoon of the following day, but he called me at 8:15am the next morning and let me know my vehicle had been repaired and ready to go.  I told him that I thought my vehicle would not be ready until the following afternoon.  He told me the technician that worked on my vehicle had already had taken out the blower motor and had the parts/pieces ready to go so when the AC Blower motor arrived at 7am that morning, he was able to quickly and efficiently repair and put everything back together.  So in the case, I want to say THANK YOU to the technician!  He is on top of his game!    Overall Excellent Service!  THANK YOU SO MUCH!  More

Very virtuous, efficient work. Waiting was quite short. Everything was explained to me. Thank you again for an excellent work . Waiting was quite short. Everything was explained to me. Thank you again for an excellent work . More

Sal was a great service advisor all the way around. My car was repaired up to my expactaions for a fair price My car was repaired up to my expactaions for a fair price More

Never again will I go to the service department at Toyota of Plano. Aug 12 I took my "new to me" 2022 4Runner TRD for a scheduled 30k mile maintenance. On line I was quoted ~$260 but upon arrival found that of Plano. Aug 12 I took my "new to me" 2022 4Runner TRD for a scheduled 30k mile maintenance. On line I was quoted ~$260 but upon arrival found that this same service was now more than $300. Speaking to the advisor, I reduced the services to the minimums (oil change, filter replacements) and added a front license plate bracket. Leaving out somehow the bill still rang up for $300+. Looking at the details, I was charged $105 for a front license plate holder which now I know has an MSRP of $68.50. I was charged $28 to install an in cabin air filter (which takes less than 2 minutes). The filter itself came with a $29.95 price tag though MSRP is $21.99. And the engine air filter cost me $26.95 for the part when the MSRP is $20.99. Toyota of Plano made sure they got their $$$ and I recommend you, the consumer, shop around. There are too many options available to us in the DFW area to be taken advantage of. Shame on you Toyota of Plano service department!!! More