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Toyota of Orange

Orange, CA

4.6
375 Reviews

1400 N Tustin St

Orange, CA

92867

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375 Reviews of Toyota of Orange

June 09, 2021

Service department needs to be more organized. Was quoted 2 hours for service to be completed but was there 4 1/2 hours waiting for my car. More

by ssbautista9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aron
Jun 10, 2021 -

Toyota of Orange responded

We appreciate both your patience and your feedback. We understand your time is valuable and we're disappointed services took longer than expected. We'll be using this as a learning opportunity and we look forward to providing you with a more prompt experience at your next visit. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

May 23, 2021

Toyota orange is a very helpful dealership. I personally like that one. I bought couple of cars from there, also the service department is nice too. All over everything is good! Tasfin More

by Tasfinmithu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
May 23, 2021 -

Tasfinmithu responded

Toyota of orange is my favorite dealership ! I always prefer to buy car from there, before go to any other places, specifically for service I never go to any where else . People are very helpful in every departments. overall I am very satisfied with them .👍

May 24, 2021 -

Toyota of Orange responded

Tasfin, Thank you so much for being part of the family. We're lucky to have you as a valued customer and happy to see both our sales and service teams take great care of you. We appreciate this great review and hope to see you here again soon. Hope all is well. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

May 09, 2021

My 5th car from Toyota of Orange. Easy purchase process as always. Service department is great. This is a well run dealership! Sold cars before at two locations for a couple of years, so I am speaking from More

by Woodprof
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Deloss, Robert Householder, Jeff W. From the internet team.
May 10, 2021 -

Toyota of Orange responded

Thank you so much for your loyalty to us here. We're incredibly lucky to have you as a member of the family and we can't wait to continue to work together for many years to come. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

March 29, 2021

This was my first visit to Toyota Of Orange for service 5K and everything went very well . I mentioned that where they had put my temporary registration on the windshield it was a bunch of glue there when More

by ryuniskis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure
Mar 30, 2021 -

Toyota of Orange responded

It's a pleasure to see your first service experience was a great one and we appreciate you choosing us here. Thanks for sharing this and we look forward to taking care of all your future vehicle needs. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

Mar 30, 2021 -

ryuniskis responded

This is the second Toyota Camry that I have bought from your dealership thanks to Robert Householder who sold them to me. It's great knowing I have free maintenance for the first 2 years or 25K miles whatever comes first, I will see you again at 10K :) Great service experience I had to bad I did not catch the service advisor's name . Have a nice day.

March 22, 2021

They need to improve much better on how to wash a car.. Seriously you pay so much to get your service on your car & they hand it back all dirty. That’s a NO NO. Please get on top of it if you want people t More

by Ms Castaneda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Mar 22, 2021 -

Toyota of Orange responded

Thank you for bringing this to our attention. Your car should be returned to you clean and we'll be addressing this with our team so this doesn't happen again. Should you like to discuss this any further, please feel free to contact me. I'm here to help. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

March 17, 2021

Outstanding service provided by Jeff. He was attentive to my vehicle maintenance needs and recommended the necessary repairs. Jeff communicated well and was very professional. More

by saniafazli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff in Service
Mar 18, 2021 -

Toyota of Orange responded

It's a pleasure to see that Jeff took great care of you and your vehicle. We hope it's running just like new and we can't wait to see you here at your next service visit. Thanks for this great review. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

March 06, 2021

This is the second time we have purchased a vehicle from Toyota of Orange and have been extremely satisfied with the sales team. Jorge Zepeda was our sales professional this time and he was so very nice and More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Zepeda, Samantha Zavala
Mar 08, 2021 -

Toyota of Orange responded

Thanks so much for being such a valued customer, Greg. We're happy to see Jorge did a great job getting you into a vehicle. We're glad we were able to resolve this financing hiccup and should you ever need anything, please let us or Jorge know. You're family. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

February 13, 2021

The process was super smooth. I selected a car and knew the price by phone. Then, when I went there, it took about an hour to leave with my new car. I felt at ease because they were honest and explained ev More

by Connie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Lee
Feb 15, 2021 -

Toyota of Orange responded

Connie, We're very happy to see that your car-buying experience was an easy one and you drove home satisfied. We'd like to welcome you to our Toyota of Orange Family and congratulate you on your new vehicle. We can't wait to see you here at your first service visit. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

December 31, 2020

My husband & I have been coming here for 15 plus years & have always received top notch care for anything we have needed. Everything hasn’t always been perfect, however when it wasn’t, they made it rite. More

by Rhondaiscernafied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick K
Jan 04, 2021 -

Toyota of Orange responded

Hi Rhonda, Thank you so much for your loyalty to us here. We're lucky to have you and your husband as valued customers and we'll continue to work hard to provide you with the 5-star service that you deserve. We hope to serve you again very soon. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

December 12, 2020

Sales person has no etiquettes of how to talk to a customer, i went to test drive a tacoma and parked at the parking spot first available, there was no sign and this sales associate no manners or resp More

by Hnj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not applicable
Dec 14, 2020 -

Toyota of Orange responded

This is very discouraging to read and not how we speak to our customers. We appreciate you bringing this to our attention and we'd like to learn more about who you interacted with. Please contact me when you have a moment to speak. I look forward to hearing from you. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

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