Toyota of North Austin - Service Center

They make me so comfortable there when I'm waiting on my car to get fixed. Thank you toyota car to get fixed. Thank you toyota More

When I arrived, I am asked who is my appointment with? I have no idea, I don't know anyone there. They look me up and tell me Omar. Turns out Omar is out of office. So then my appointment moves to Rico, w I have no idea, I don't know anyone there. They look me up and tell me Omar. Turns out Omar is out of office. So then my appointment moves to Rico, whom I don't meet. I get a text that my car is ready. I walk out to get it. There are about 20 people milling around and they ask me who I'm with. I tell them Rico. They ask me which one. And I'm like, am I supposed to know this person's last name?? I've never even seen them. They look me up and tell me it's Rico/Mack and point me to his work station. No one is there. Luckily a polite thin tall African American man steps in to help me. While I'm waiting for my car to be pulled up, I see workplace bullying, where a thin young white guy gets made fun of it is not in good spirits at all. I'm told by some unprofessional young woman with a chocolate bar hanging out of her mouth and a Dr Pepper can in hand to "go inside". I told her I'll wait right here until my car comes up, I was texted that I was done. I already had a xxxxty experience like this before but I got a 9.95 coupon for an oil change, which is a great deal. It might not be a great enough deal in the future to deal with this xxxxshow of a place again. More

Great service representatives. I was there to service my car and they took care of me from the very beginning until the end. Very satisfied and great service. I was there to service my car and they took care of me from the very beginning until the end. Very satisfied and great service. More

It was fast. Waiting room was nice. Good amenities. Omar was very helpful and kind Waiting room was nice. Good amenities. Omar was very helpful and kind More

We love Toyota of North Austin, great staff, great cars. Every time are there the atmosphere is percect! Just the best place to be! I love my Toyota Every time are there the atmosphere is percect! Just the best place to be! I love my Toyota More

I did not expect this kind of service from an official dealer. I brought my Toyota RAV4 (5,000 miles) in for routine maintenance, and my metal valve stem caps were stolen and replaced with cheap plastic o dealer. I brought my Toyota RAV4 (5,000 miles) in for routine maintenance, and my metal valve stem caps were stolen and replaced with cheap plastic ones. I have before and after photos, as well as a photo report from the service advisor confirming the switch. If they can steal something as small as this, who knows what else they might steal or do incorrectly? Very disappointed with this level of service. More

Excellent service and treatment of customer that’s all I have to say thank you have to say thank you More

Pesimo servicio en la parte de mantenimiento Lentisimos en el servicio y engañan a clientes en el servicio y engañan a clientes More

Very Rude Service team No communication Porters driving vehicles crazy I witnessed mine being driven like that the guy was ready to race him with a Toyota Camry not professional I was pissed to say driving vehicles crazy I witnessed mine being driven like that the guy was ready to race him with a Toyota Camry not professional I was pissed to say the least. Time management sucks Customer Service Sucks The ladies to pay the bill, were the only ones who had customer service very friendly. The thing I didn’t like personally nothing was said about my vehicle, Other dealerships give a automized description on ur vehicle and videos of what was done not this dealership they could care less here’s your paperwork goodbye. This Dealership needs help. They need to put an undercover person to come in and witness some things being done overall. More

The wait time was a bit long, but the service was excellent. I recently had to replace my car battery because it was dead, and since it was still under warranty, they replaced it at no cost. I apprec excellent. I recently had to replace my car battery because it was dead, and since it was still under warranty, they replaced it at no cost. I appreciate their professionalism and efficiency! More