Toyota of North Austin - Service Center

Rude adviser tried to rip off customers. A 2-year old car that has been going through regular maintenance would require more than $1k for a visit? The service adviser even accused me for dec A 2-year old car that has been going through regular maintenance would require more than $1k for a visit? The service adviser even accused me for declining previous service recommendations but when I asked him to show me the evidence, he found nothing and just say that “you will get an email later for all the recommendations and just reply yes”. Nice try! No communication when car is ready. I had to go stand next to him and wait. He didn’t say any other words about the waiting time or the service and just give me the paper and say “you have to pay first and I’ll meet you upfront”. Then of course he disappeared. No cleaning of the car and items in the car were moved around without putting back. Very bad experience. I only give it a 3 star because other people seemed to be nice. More

My service advisor, Omar, was most helpful. Got me a ride home and back to dealership. Kept me informed. The bill was a little pricey, Got me a ride home and back to dealership. Kept me informed. The bill was a little pricey, More

Rico who attended me was great and explained everything I needed. They done the work I needed. needed. They done the work I needed. More

I did not have a good experience. When purchasing my vehicle earlier this year, i was told that the spare key was on back order due to a chip shortage. It took two trips to finally ge When purchasing my vehicle earlier this year, i was told that the spare key was on back order due to a chip shortage. It took two trips to finally get a spare key. When i tried to pick it up, it took 30 minutes for someone to acknowledge me. I asked a service tech for my paperwork and keys to leave and was abruptly told “in a minute”. After another 15 minutes he finally provided my paperwork and keys so i could leave. Service department is very chaotic and impersonal in my experience. I will find another dealer for service More

GREAT SERVICE DEPARTMENT. VERY CLEAN AND PLENTY OF SERVICE ADVISORS FOR THE AMOUNT OF CUSTOMERS VERY CLEAN AND PLENTY OF SERVICE ADVISORS FOR THE AMOUNT OF CUSTOMERS More

Service department takes FOREVER every single time I go in for a 5k maintenance appointment (took 2 hours last time) then today went in for a scheduled oil change (3 and half hours) in for a 5k maintenance appointment (took 2 hours last time) then today went in for a scheduled oil change (3 and half hours) More

Brought a truck in for a pre purchase inspection and the service department worked me in. They completed a very comprehensive inspection and sent me an electronic video of the inspection plus the written co service department worked me in. They completed a very comprehensive inspection and sent me an electronic video of the inspection plus the written copy of the report. Excellent service and a very thorough inspection. Thank you very much. More

very well, staffed, and very efficient use of everyone’s time. I was amazed at how efficiently they were able to take in the cards repair them and return them to the customers. These guys are the best and t time. I was amazed at how efficiently they were able to take in the cards repair them and return them to the customers. These guys are the best and the business. More

The service advisor was very helpful and went over the top to help me, thank you Sat Amor top to help me, thank you Sat Amor More

Great service department! I have had several different advisors and all were great in keeping me informed. The MPI video was spot on and allowed me to see what items needed I have had several different advisors and all were great in keeping me informed. The MPI video was spot on and allowed me to see what items needed service! More