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Toyota of North Austin - Service Center

Austin, TX

4.2
1,145 Reviews
Call Service Center (512) 458-2331

1,145 Reviews of Toyota of North Austin - Service Center

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March 28, 2024

Made an appointment for an oil change at 11:45, the oil change took over 4 hours to complete. That is a ridiculous amount of time, what is the point of an appointment then? I will not be back. More

by galimartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not sure
Report | Print
Apr 04, 2024 -

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 11, 2024 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I apologize that your recent visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me at 512-323-1355. I look forward to speaking with you. Josie Easter jeaster@toyotaofnorthaustin.com

March 28, 2024

Quick and easy to get my service done and get on down the road. Fast and hassle free More

by Lilsippa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Smith
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Apr 04, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had a quick and easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

You guys are an awesome team love it the services and support. Love the loaner car that you guys provided More

by Gabriel.lugo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rico
Report | Print
Apr 03, 2024 -

Toyota of North Austin responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team and that you appreciated the loaner car we provided.

March 24, 2024

Dealership good service but missing deliver the multipoint inspection report. When I asked the report, the attendant don't know what I'm talking about. After check the system, I was informed the me More

by leandro.bertolla
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mileydi
Report | Print
Mar 26, 2024 -

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 11, 2024 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I would like an opportunity to fix this, please contact me at 512-323-1355 I look forward to speaking with you. Josie Easter

March 22, 2024

I love dealing with the dealership, rather than dealing with any of the quick lube places 🤗❤️ More

by lindashelby54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Report | Print
Mar 22, 2024 -

Toyota of North Austin responded

That's great to hear! We're glad to be your preferred choice for automotive service. We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

Great service with very fast service and friendly people who are ready to Assistant. Very thankful for being able to help last minute. More

by Leslie jaimes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hieu Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
YK Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Buantello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Humam Heet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Beckford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elmer Piche
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hardy
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Mar 22, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 19, 2024

Good experience with Jarred in service- he was having a super busy day but made a big effort to make sure everything was taken care of for my Rav4! Appreciate his attention to detail. EC More

by Ecar07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred jones
Report | Print
Mar 22, 2024 -

Toyota of North Austin responded

That's wonderful to hear! Jarred's dedication to providing excellent service, even during busy times, is commendable. We're glad he could take care of everything for your Rav4 and that you appreciated his attention to detail. Safe travels in your Rav4!

March 17, 2024

The people there were very friendly they kept in close contact with me they fix the issue with my truck. They done the job correctly. I was very happy to work with the people there. More

by russellhathaway48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Mar 20, 2024 -

Toyota of North Austin responded

Thank you Russell for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 17, 2024

I had to wait 4 hours. Worse, instead of a multi-point inspection they did a diagnotic test ($0.0). Service rep handed me the paperwork and promptly disappeared. What More

by oo7
Recommend Dealer
No
Employees Worked With
Martin Bernal, Honorio Aviles
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Mar 18, 2024 -

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Mar 19, 2024 -

Toyota of North Austin responded

I apologize that you experienced an issue with your visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com.

March 16, 2024

Engine oil changed with an e-mail coupon. Great price, and great customer services with this dealer. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Mar 20, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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