Toyota of North Austin - Service Center

Went in without an appointment was in and out of there in about an hour. Very friendly about an hour. Very friendly More

Great place to get service. Staff are friendly and knowledgeable. Highly recommend for your Toyota needs Staff are friendly and knowledgeable. Highly recommend for your Toyota needs More

Promptness at attending upon arrival. Friendly welcome and greeting Great amenities while waiting Quick processing my Car Service Friendly welcome and greeting Great amenities while waiting Quick processing my Car Service More

I took my car in for a recall repair. I had recently purchased my vehicle from a neighboring dealership. I asked about a couple of parts that were in the vehicle but not installed as well I had recently purchased my vehicle from a neighboring dealership. I asked about a couple of parts that were in the vehicle but not installed as well as a one of the bumpers. I was told they would be looked at and would have some answers. I also requested shuttle service. About an hour into the service, I began to look up the status of the shuttle. The time remained at a little over an hour of wait time. Then as it was time to expect the shuttle, the wait time increased another hour. I texted my contact but never heard back. I tried the number that came through the link, but the number didn't work. After a few frustrating attempts, I spoke with another member of the team seated at the desks. He said he would find our contact to look further into the shuttle situation. I waited and tried the number again. My shuttle wait time continued to increase and still there were no answers. I had to make arrangements for transportation outside of the shuttle. As I was getting ready to leave, the second person asked if the contact had been by - he hadn't. The second person seemed perturbed but not enough to look for our contact. As the day went on, I waited. I then received a message that four issues had been found with my vehicle. I approved the repair and waited some more. Around 4:00 pm, I received an additional message that more issues had been found. Totaling more than $2,000. I reached out to our contact for clarification. Getting him to respond was difficult. I was not made aware that my vehicle would need to stay overnight. Even after repeatedly asking if it was staying overnight, I couldn't get a response. This was late in the day and finding transportation at this time was challenging and costly (in addition to the cost of the repairs). The second day of services, I didn't hear from the contact at all. I reached out around lunchtime. He said "The tech just gave me the key so it is ready for pickup." When I arrived, I messaged him that I was there. I didn't want to walk over to his desk but could see that he was on his phone. I expected a response but didn't get one. I stood in the doorway for a bit until he looked up and saw me. He gave me the statement, and he said he would go get my car. I saw him back at his desk and on his phone while we waited. I went to ask him if my car was ready. He said he left it in the bay. Had I not asked him, he wouldn't have notified me that it was ready. There was no final check in or a simple "thank you." This is unfortunate to have a company represented in such a poor manner. More

Buena atención…. Omar en el área de servicios se portó excelente… superando mis expectativas como cliente! Gracias! Omar en el área de servicios se portó excelente… superando mis expectativas como cliente! Gracias! More

They did a good job as always on my car. Thanks so much Yadir Nolasco 😊🙏 But I do want to say that when I went to pick up my car today, the service advisor that assisted me was very rud Thanks so much Yadir Nolasco 😊🙏 But I do want to say that when I went to pick up my car today, the service advisor that assisted me was very rude and unprofessional. Yadir is my go to person but he was off today and the guy Yadir told me to ask for wasn’t at his desk and the guy I talked to was on the phone but he was so rude. He acted like I was bothering him. And then after I went to pay, he pulled up my car to the front for me and just walked off without a thank you or anything! I have always had great customer service whenever I come to Toyota of North Austin(mind you, I drive all the way from South Austin to come to your dealership all because of the great customer service) but anyway today was the last time I’ll be bringing my car over there. I’ll be getting a new car soon anyway. I would keep coming back here though because like I said, Yadir is my go to person and he does a great job on my car as always. More

No issues. Everything was fine. They got me in and out fast. I was appreciative Everything was fine. They got me in and out fast. I was appreciative More

Joseph was friendly, professional and communicative. The waiting room had donuts and a clean restroom. I got my service done in the amount of time they told me. Would return! The waiting room had donuts and a clean restroom. I got my service done in the amount of time they told me. Would return! More

I’m so glad Joe was my service manager. He was friendly and welcoming, and it was easy to trust that I would have a good experience there today. I’ll ask for him next time! He was friendly and welcoming, and it was easy to trust that I would have a good experience there today. I’ll ask for him next time! More

Good service and great attention. So far they have done a good job on my Toyota. So far they have done a good job on my Toyota. More