Toyota of North Austin

Toyota of North Austin did a good job servicing my Sequoia. It’s a newer dealership and has greatly improved its Service since the opening Sequoia. It’s a newer dealership and has greatly improved its Service since the opening More

Omar in the service department is fantastic. VERY responsive and knowledgeable. Seems to have my best interest in mind when making recommendations. VERY responsive and knowledgeable. Seems to have my best interest in mind when making recommendations. More

In all my visits, all the associates have been very courteous, helpful and professional. Sometimes the waiting time is a little longer than I would like but the service work has always been satisfacto courteous, helpful and professional. Sometimes the waiting time is a little longer than I would like but the service work has always been satisfactory. More

Over 10 years I have bought two cars from this dealership, and they have performed 100% of my auto service. I have also had auto body repair work done there. I have never had a bad experience. The dealership, and they have performed 100% of my auto service. I have also had auto body repair work done there. I have never had a bad experience. They are competent and courteous More

Plan your time accordingly. I spent 6 hours waiting through the whole process. Unacceptable! Felt like there was no prioritization towards me as a paying customer. I spent 6 hours waiting through the whole process. Unacceptable! Felt like there was no prioritization towards me as a paying customer. More

Sat was great! So friendly and attentive. They were very quick too when I had an appointment. So friendly and attentive. They were very quick too when I had an appointment. More

Went in without an appointment was in and out of there in about an hour. Very friendly about an hour. Very friendly More

Great place to get service. Staff are friendly and knowledgeable. Highly recommend for your Toyota needs Staff are friendly and knowledgeable. Highly recommend for your Toyota needs More

Promptness at attending upon arrival. Friendly welcome and greeting Great amenities while waiting Quick processing my Car Service Friendly welcome and greeting Great amenities while waiting Quick processing my Car Service More

I took my car in for a recall repair. I had recently purchased my vehicle from a neighboring dealership. I asked about a couple of parts that were in the vehicle but not installed as well I had recently purchased my vehicle from a neighboring dealership. I asked about a couple of parts that were in the vehicle but not installed as well as a one of the bumpers. I was told they would be looked at and would have some answers. I also requested shuttle service. About an hour into the service, I began to look up the status of the shuttle. The time remained at a little over an hour of wait time. Then as it was time to expect the shuttle, the wait time increased another hour. I texted my contact but never heard back. I tried the number that came through the link, but the number didn't work. After a few frustrating attempts, I spoke with another member of the team seated at the desks. He said he would find our contact to look further into the shuttle situation. I waited and tried the number again. My shuttle wait time continued to increase and still there were no answers. I had to make arrangements for transportation outside of the shuttle. As I was getting ready to leave, the second person asked if the contact had been by - he hadn't. The second person seemed perturbed but not enough to look for our contact. As the day went on, I waited. I then received a message that four issues had been found with my vehicle. I approved the repair and waited some more. Around 4:00 pm, I received an additional message that more issues had been found. Totaling more than $2,000. I reached out to our contact for clarification. Getting him to respond was difficult. I was not made aware that my vehicle would need to stay overnight. Even after repeatedly asking if it was staying overnight, I couldn't get a response. This was late in the day and finding transportation at this time was challenging and costly (in addition to the cost of the repairs). The second day of services, I didn't hear from the contact at all. I reached out around lunchtime. He said "The tech just gave me the key so it is ready for pickup." When I arrived, I messaged him that I was there. I didn't want to walk over to his desk but could see that he was on his phone. I expected a response but didn't get one. I stood in the doorway for a bit until he looked up and saw me. He gave me the statement, and he said he would go get my car. I saw him back at his desk and on his phone while we waited. I went to ask him if my car was ready. He said he left it in the bay. Had I not asked him, he wouldn't have notified me that it was ready. There was no final check in or a simple "thank you." This is unfortunate to have a company represented in such a poor manner. More