Toyota of New Bern

Great dealership like a small dealer in personality and leadershibut great availability and getting the car you want! All service is free as long as you own car! Can’t beat that! Much easier commute fro leadershibut great availability and getting the car you want! All service is free as long as you own car! Can’t beat that! Much easier commute from AB to New Bern. Just used the body shop as unfortunately we had a lady hit us in rear st stop light causing 6200 damage. Body shop was fantastic. Work is very good. Only had 7000 miles on car so I was sick but they did a great job. Highly recommend this dealership! William is superb in body shop and general sales mgr but extremely kind and help. When you go in for service they great u with smile, paper car mat and oil iPad to check you in. Overall this Toyota dealer is bating A+ More

Becca of Toyota of New Bern Collision Center was exceptional! I had occasion to speak with her several times during the repair of our vehicle. She was always cheerful, attentive and responded thor exceptional! I had occasion to speak with her several times during the repair of our vehicle. She was always cheerful, attentive and responded thoroughly to any questions/concerns we had. Shortly after our repaired vehicle was returned to us by the towing company with which we had made arrangements, we found that the vehicle would not start. We needed a new battery. We contacted Becca on a Friday, just at quiting time. She went above and beyond to address our dilemma. She arranged for one of the employees at the Collision Center (Daniel Eason) to come to our house (1/2 hour away) and install a new battery. Daniel was wonderful and Becca was extraordinary in making the arrangements, especially so late in the day on a Friday! Their kindness and professionalism meant the world to us. We could not recommend them and their business more highly! Steve and JC Cyr More

Pleasant, reliable, friendly and easy to do business with. They do what you expect and do it professionally with. They do what you expect and do it professionally More

Very easy to get work done in a timely manner. Staff very professional and courteous Staff very professional and courteous More

In the past, I strongly disliked having to purchase a car and the ensuing dealer games. Actually Toyota was near the top pf my list of aggressive dealers. I wanted a second newer car that would not result in and the ensuing dealer games. Actually Toyota was near the top pf my list of aggressive dealers. I wanted a second newer car that would not result in maintenance issues so I narrowed my choices on line. Stacy, on line was prompt, Alex in sales was relaxing and without all the pressure and back and forth I was used to in the past. Dana, in finance was just as easy to deal with. Had a great experience at Toyota of New Bern and was very satisfied. More

I called and he delivered I called when I was on my way back from Wilmington and by the time I got back to New Bern he had everything done and said come on in Ms. Hicks back from Wilmington and by the time I got back to New Bern he had everything done and said come on in Ms. Hicks More

Purchasing my 2024 Toyota Highlander XLE from Toyota New Bern was an extremely pleasant experience. Everyone was courteous and it was very comfortable in dealing with their entire staff. Bern was an extremely pleasant experience. Everyone was courteous and it was very comfortable in dealing with their entire staff. More

Rob from Toyota of New Bern service center was great, He called me as soon as my car was towed in and first thing early morning the next day to tell me what was wrong with my car. I was very sad that I had called me as soon as my car was towed in and first thing early morning the next day to tell me what was wrong with my car. I was very sad that I had to change my battery so early into having my vehicle but the level of urgency and care that rob provided was excellent! Thank you once again 😊 More

Always great service! Very helpful!! Answered all questions in a way that was understandable. Very friendly! Very helpful!! Answered all questions in a way that was understandable. Very friendly! More

Good service performed in a timely manner. Solid scheduling with the customers concerns being paramount. Solid scheduling with the customers concerns being paramount. More