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Toyota of New Bern

New Bern, NC

4.8
294 Reviews

5010 U.S. 70

New Bern, NC

28560

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294 Reviews of Toyota of New Bern

July 18, 2024

Work done quicker than previous visits. Friendly and kept us up to date on service. More

by Caroldick
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Jul 18, 2024 -

Toyota of New Bern responded

Caroldick, thank you for your positive review. We really appreciate it! - The Toyota of New Bern team

July 16, 2024

Unable to rotate tires because did not have tool to turn lugs on tire rim. More

by Babs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Moore
Aug 07, 2024 -

Toyota of New Bern responded

Hi Babs, thank you for sharing this feedback with our team to help us improve our services for you next time. If there is anything else I can assist you with at Toyota of New Bern, please reach out! -Nathan Rhodes - Marketing Director - (252) 637-7200

July 12, 2024

Paul went over and beyond to help us get the vehicle that we wanted. There were several options that were important to us and it took nine months to find the perfect car. He worked hard to make the deal work More

by lmbeere
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Morgan
Jul 14, 2024 -

Toyota of New Bern responded

Thank you for sharing your experience! We're delighted to hear that Paul went above and beyond to help you find the perfect car at Toyota of New Bern. Enjoy your new vehicle, and we appreciate your patience throughout the process!

June 29, 2024

This dealership does not live up to their end of the agreement when you purchase vehicles from them! My husband and I purchased TWO vehicles from Toyota of New Bern within 3 months. One of the benefit More

by Alice B.
Recommend Dealer
No
Employees Worked With
Michael Moore
Jul 10, 2024 -

Toyota of New Bern responded

Alice, I'm sorry to hear about your experience with the discontinued car washes. We strive for transparency and it's disappointing that we fell short here. I'd like to address this issue directly and see how we can make things right for you. Please reach out when you have a moment. Thank you, Nathan Rhodes - Marketing Director - (252) 637-7200

June 27, 2024

Great example of a team working together to support my needs at our visit Dan not only greeted us making us feel Toyota was here for our needs but when he found out the work was going to be quite long we More

by kazyprapuolenis0617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Outstanding service from Dan
Jun 28, 2024 -

Toyota of New Bern responded

Thank you for sharing your experience! We're glad to hear Dan and the team at Toyota of New Bern took great care of you. We appreciate your support!

June 18, 2024

Be advised that this dealership has made the decision to charge its customers a 3% convenience fee/surcharge for using a credit card. On top of the already inflated repair costs for vehicles these days, thi More

by Waynemg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob
Jul 10, 2024 -

Toyota of New Bern responded

Waynemg, I understand your frustration regarding the credit card surcharge. We aim to be transparent with our fees and appreciate your feedback on this matter. If you have any further concerns or questions, please feel free to reach out. Thank you, Nathan Rhodes - Marketing Director - (252) 637-7200

June 05, 2024

They are friendly and they will let you know if your needs anything else done before they do it. More

by tlourdes1161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Sylvester, Bruce Smith, Michael Moore, Tommy Jones
Jun 05, 2024 -

Toyota of New Bern responded

We are glad to hear that our team has taken excellent care of your service needs. Thanks for choosing Toyota of New Bern!

May 28, 2024

Scheduled appointment was timely and efficient as usual. Facility and waiting area was impressively clean. More

by alcol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon, Bruce Smith
May 29, 2024 -

Toyota of New Bern responded

Thanks for sharing your experience! We're glad to hear that the appointment was timely and efficient, and that you found our facility clean. We appreciate your feedback!

May 24, 2024

Most honest and relaxed process of buying a car. Salesman, Manager and finance were fantastic More

by Glfair5022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul , Dana
May 24, 2024 -

Toyota of New Bern responded

Thanks for choosing to do business with us at Toyota of New Bern! We appreciate your kind review and hope you enjoy your new ride. Have a good day!

May 24, 2024

Car serviced in a timely manner! Staff courteous and polite, answered all questions asked, great experience! More

by Cherih49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kike
May 26, 2024 -

Toyota of New Bern responded

We're glad to hear you had a great experience with our courteous and polite staff at Toyota of New Bern! Thanks for the positive feedback!

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