Toyota of Nashua

Bob Lessard and Dick Malloy were great!! Bob gave me a very fair price on my new car, and I felt very comfortable dealing with him during the entire process of the initial sale. Dick was the one who was very fair price on my new car, and I felt very comfortable dealing with him during the entire process of the initial sale. Dick was the one who was there for the delivery of my car and went through the paperwork with me (Bob was on vacation). He took the time to go through everything with me, and waited to make sure I understood it all. Thanks!! More

First, Rich Malloy the salesperson was thorough, helpful and professional with the purchase of my new Toyota Prius. He helped me sort through questions I had and always made time. Rich is not at all the ste and professional with the purchase of my new Toyota Prius. He helped me sort through questions I had and always made time. Rich is not at all the stereotype of the car salesman. He wants to be sure you're happy and is more interested in creating a longterm relationship than just making a sale. In the past, he guided me when I needed service with a stubborn, hard to diagnose problem my old Camry developed. Once he arranged a tow when I was in Texas and my car was in a local shop! He coordinated with the shop and helped me greatly. My experiences with the service department have also been superb. I got regular calls and assistance beyond what I expected. I help professionals and small businesses create great patient and client rapport so I have a high benchmark for customer relations. The customer service at Toyota of Nashua has been exceptional. More

This dealership has earned my business for more than twenty years. It continues to find new ways to go beyond my expectations. In my most recent experience, my son bought a car from Toyota of Nashua. Mo twenty years. It continues to find new ways to go beyond my expectations. In my most recent experience, my son bought a car from Toyota of Nashua. Months later after he had moved 1200 miles away, he had an unexpected problem and was quoted an expensive repair. Although not responsible for the issue, Dick Malloy heard of it, and made contact with a service group near my son and the repair was done for less than $100. That kind of caring, long after a sale is just one of the reasons I keep coming back to this dealership. More

Last weekend, I went to this dealer to buy a new toyota. When it came to negotiate its price The dealer asked the price of their new cars out of range comparing to other toyota dealers. We honestly told the When it came to negotiate its price The dealer asked the price of their new cars out of range comparing to other toyota dealers. We honestly told them that we had shopped around and their price was way too high and it needed to lower down so we can make an offer. The sales manager' behavior was so rude. He spitted out a few wacky jokes to us and walked away. We left that dealer and we directly came to Ira toyota at Denver of Mass. We got a new toyota with a great deal and we were treated in respectful and friendly. More

I do not recommend Toyota of Nashua. As soon as we made I do not recommend Toyota of Nashua. As soon as we made a down payment on a car we ordered (10% of the purchase price!!) they turned awfully unfrien I do not recommend Toyota of Nashua. As soon as we made a down payment on a car we ordered (10% of the purchase price!!) they turned awfully unfriendly (they were too pushy even before). They did not give us a document other than the credit card payment receipt that we actually purchased/ ordered a car. We had to go back to the dealership twice and push them to get a piece of paper that stated that have ordered a car. The manager said he cannot give us a paper describing exact specifications on the car as he does not know exactly what would the specifications be on the car when it actually arrives (apparently it would have been more that what we have ordered - for which we did not have a clear document for!!!). Not transparent! Secondly, after we paid the 10% down-payment they started saying that they are losing money by selling us the car!!! How rude! Did we as consumers force them to sell a car to us? Thirdly, we were told initially that the car we ordered will arrive in a few days. They kept on postponing the arrival date of the car and every time we called about it they said they were losing money by selling the car to us. They kept us waiting for almost 3 weeks. Additionally they did not give us the VIN number of the car that they specifically ordered for us. They did not give us the finance quote number that Toyota Financing offered us even though we kept on asking about it (we later found out it is against Toyota policy withhold finance quotes). We were stuck with them for 3 weeks before they gave us our deposit back as they could not deliver the car. That was the end of our nightmare. Although we had to start our car search all over again, I am really glad we do not have to deal with Toyota of Nashua again. More

We purchased a 2009 Hybrid Highlander. Luckily, (I can say that now) Rich Molloy was the first salesman that approached us. He was easily the best car salesman we have ever dealt with. Absolutely no pre say that now) Rich Molloy was the first salesman that approached us. He was easily the best car salesman we have ever dealt with. Absolutely no pressure, answered all questions; and gave us the pros and cons about the vehicle we told him we were interested in. We drove it the first time and told him that we are at the beginning phase of buying a car and we have many more makes and models to try. After driving the other cars, we came back a couple weeks later to drive the Highlander again. Because Rich knew that we had to drive a bunch of other cars before we were to make up our mind, he never contacted us once in between our visit. Many other salesman hammered us the day after we drove their cars wondering why we weren't buying their car. That meant alot and showed Rich had confidence in the vehicles he was selling. Also, one other thing; Rich allowed us to test drive the car without him riding with us. He was the only salesman that allowed us to do that and again that meant alot. Every car salesman I ever met could learn alot from Rich. I would recommend my own mother to purchase a car from him and I thought I would never say that about a car salesman. A very pleasurable experience. More

Salesman had a good working knowledge of the car models he sold. He had a good grasp of how to make purchasing a car an easy, but informed decision. We were not rushed or delayed. He never pressured us. he sold. He had a good grasp of how to make purchasing a car an easy, but informed decision. We were not rushed or delayed. He never pressured us. Other employees were friendly but not pushy. More

On June 18 my Solara Convertible was totaled. One of my first calls was to Rich Molloy, my Salesperson. He immediately was on the lookout for my replacement car - the big problem the Solara Convertible in first calls was to Rich Molloy, my Salesperson. He immediately was on the lookout for my replacement car - the big problem the Solara Convertible in 2009 is now a Lexus. My choices would be 206, 2007 or 2008 -- he found me the perfect car and I pick it up tonight (July 7) - Rich - you are 'my hero' -- Thanks More

After telling me that they would not use my debit card for a deposit that they would "hold" the paperwork I checked my bank and they did in fact "swipe" my card. I have called three times trying to get m for a deposit that they would "hold" the paperwork I checked my bank and they did in fact "swipe" my card. I have called three times trying to get my money back. Last time I spoke with Manager who said he had slip in hand for a return and still after 6 days no return. They took it fast enough, not sure why they won't return it. Nothing but lies all around. Bring a video camera with you so you have proof of what they have promised and don't deliver. More

They were willing to work with us to find the car that best met our requirements. We wanted a vehicle that ran on regular gas and was rated for good gas mileage. We originally looked at the Venza, but d best met our requirements. We wanted a vehicle that ran on regular gas and was rated for good gas mileage. We originally looked at the Venza, but decided that a hybrid would be better. Rich was able to set up a test drive and answer all our questions about the hybrid. They gave us a fair amount, just about equal to what the other dealers we had shopped at were offering. for the car we were trading. More