Toyota of Nashua

I met and worked with David Ortiz, the manager Jack, and Finance director Tony... ALL were amazing. They helped me find the perfect car at the perfect price. They went above and beyond for me, did more than Finance director Tony... ALL were amazing. They helped me find the perfect car at the perfect price. They went above and beyond for me, did more than just the average salesmen... I will be refering all of my friends and family there. More

We had a great experience from beginning to end. It started with a phone call to the Internet Sales line and Kay was extremely helpful and able to answer all of out questions. The price was right and w started with a phone call to the Internet Sales line and Kay was extremely helpful and able to answer all of out questions. The price was right and worth the drive. Upon our arrival all of the staff was honest and friendly. Every person we dealt with was extremely knowledgable. We have been true Honda owners for years and were very nervous about the switch to Toyota and all of the staff and the stats made us very comfortable with our decision to buy. This was the best car shopping experience we have had and hope to have many more with Toyota of Nashua. We would like to give a special thank you to our sales rep Jason Stefanski who not only helped us through the buying process he stayed late to show us all of the minute details of the vehicle. Being new to Toyota this was a huge help. More

I purchased a 2007 Toyota Corolla and I financed through the dealer and after one year I decided to sell my car. I borrowed money from my credit card and paid all the money I borrowed from the dealer. They the dealer and after one year I decided to sell my car. I borrowed money from my credit card and paid all the money I borrowed from the dealer. They charged me all interest for the whole amount of money I borrowed. I could not sell my car and decided to keep it. Almost one later the dealers sent me a coupon to change the oil for $14.99. Then i took my car to change the oil, and i had to wait for more than two hours. After that the service person told me that i needed front brakes for my Corolla. I told him no, then he got upset and he said he wanted to write it down on the receipt that the car is dangerous to the road. Then I took my car to the gas station to check my front brakes and they said that you still have half of them left. Last week my car engine light came on and so i took it to the part store and they checked my engine light and said that I needed a computer. I went on the internet and I discovered that after 80,000 miles all these Corolla engine lights comes on and the dealer has to fix it for free. So i called the Toyota of Nashua and made an appointment. They gave me an appointment for next week. Once I took the car there, my car mileage reached to 81,014. After they looked at my car, the service person said that you needed a computer that cost me over $700. I told him that this is a recall and you have to fix it for free. He acted as if he did not know anything about the recall. Then he said that he would give me a discount and i refused. Then he said that my car has 81,014 miles and the guarantee is not covered. For 14 miles over, he didn't fix my car. More

I have always purchased my vehicles from Toyota of Nashua. My first Toyota was a Celica. Experience was good, but not exceptional. A few incidences later with 3 other vehicles there and not so good Nashua. My first Toyota was a Celica. Experience was good, but not exceptional. A few incidences later with 3 other vehicles there and not so good experiences and a 5 yr lease I was not in the least impressed with, I was ready to try a new dealership. But on a whim, one night while my 5yr leased 2007 RAV4 was having service done, I decided to take the opinion of the service rep and meet with Kevin Macnamara. I made it clear that the past few times in were absolutely horrendous, and this was an informational meeting only, I was not committing to buying a vehicle, but wanted to see what I could afford. Although I was very hung up on keeping my RAV4, Kevin was thorough and walked the lots with me going over different cars such as the Prius and Corrolla. But he could tell I wasn't very happy with leaving my RAV. He understood my goals - lease or loan was fine, but I wanted a lower payment, comparable gas mileage to what I had, and the room I was used to. I went back and few days later while they were again working on my 2007 RAV4 and this time we reviewed the RAV4 options, but we weren't quite sure if we could get the current payoff and new lease to merge into an affordable payment. Kevin promised to keep an eye on what was available for a RAV4 lease and give me a call later in July. Then last week, I decided out of the blue to give him a call. I told him the type of RAV4 I wanted, the lease terms I would agree to, and the amount I was willing to spend. Not 10 minutes later I received a very entertaining phone call from Kevin along with his supervisor, Robert. They were able to meet my requirements, and facilitate the sale so I could come by the same night, even though I would clearly keep them after closing. And the best part of all, they were able to get the 2010 RAV4 in blue which is what I really wanted. The paperwork signing was processed quickly and with no problems, and Lojack was set up for the next day. When I went for the Lojack, I was in and out promptly and with no hassle. When asked if I was definitely satisfied with the transaction (by Kevin and Robert), I relayed that if the smile on my face didn't say it all, then I didn't know what to tell them. I was thrilled and impressed with the attention to detail that both Kevin and Robert showed, and in 2.5/3 years when my lease is up, I will be sure to look for them both. More

I am a no nonsense type of person. Andrew was honest and made my purchase quick and painless; just as I wanted it!! I will definitely return to this dealership for my future purchases and recommend Andrew t made my purchase quick and painless; just as I wanted it!! I will definitely return to this dealership for my future purchases and recommend Andrew to all my friends and family! There are not a lot of people/salesmen out there like him anymore!! More

My buying experience at Toyota of Nashua. I felt that I My buying experience at Toyota of Nashua. I felt that I was cheated and lied to about the negotiated price. I was told one price and told the other t My buying experience at Toyota of Nashua. I felt that I was cheated and lied to about the negotiated price. I was told one price and told the other the next day. The sales person and the manger that handled my purchased used some very clever sales gimmicks to avoid going in to detail with the payments and final price of the car until we came to get the car. I have not heard anything from Mike or anyone from the company after a few weeks about my driving experience. I feel that I was taken advantages of from the dealership because the details were not properly explained to me in orderly fashion. I felt that I was rushed. Mike did show me the parts department to get our free umbrellas and plastic key chain. I had to find out myself where the service department is at. At least someone there know how to treat customers there. Mike didn’t review the maintenance book with me. All he did was handed me a folder at the end of the visit and said here is your maintenance book that goes with the car. The manager that played tag team who worked me in buying the car said he did care of I go anywhere else. I work in sales myself and I thought the number one rule is to ever refer customer to go else where to buy anything except you. I would never recommend anyone any after this horrible experience at Toyota of Nashua. I was recommended here by my family to buy at your dealership instead of Ira Toyota in Manchester because they had bought two other cars previously with you and thought you were okay. When we left there we were all thinking that this is the worst car buying experience ever. We would tell our friend how I got screw by you guys. Thank you for screwing me Toyota of Nashua. More

My girlfriend needed a used car. We went to Toyota of Nashua where I bought my last Tacoma. I have been happy with the folks there. Service has always been great. I like dealing with Carl at the Scion bu Nashua where I bought my last Tacoma. I have been happy with the folks there. Service has always been great. I like dealing with Carl at the Scion building. She put money down on a Rav4 that Jonathan Pavnick showed us. It was a clean low milage 2006 Rav4. We made it clear we were still looking around and would be back. Our last stop Tuesday after the fourth was to look at the Rav4 one more time. She bought it. Jonathan hit her numbers. There was no preasure at all. He was fun to work with. Jerry Gannon the business manager was great to work with also. There was no preasure to buy extended warranties and other add ons. But she did by an extended warranty. Mark the gentleman who had the final say in the price was helpful also. Be sure to do your homework. I ended up bying a new Tacoma from Jonathan. I traded in my 08. Jonathan had a good weekend with us. He's a good salesman. He got two sales. Mark threw in a bug deflector too. More

Very easy to deal with and accommodating. We made our selection and they worked with us on our trade-in to get the deal that we thought was fair. The sales team and support staff were friendly and made m selection and they worked with us on our trade-in to get the deal that we thought was fair. The sales team and support staff were friendly and made my wife and I feel comfortable throughout the sales process. More

These two men went above and beyond anything I have experienced at other dealers. They were friendly, helpful and willing to do whatever was necessary to be sure that I was satisfied and comfortable experienced at other dealers. They were friendly, helpful and willing to do whatever was necessary to be sure that I was satisfied and comfortable with my new purchase. The next time some asks me where to look for a car, I will be sure to suggest Toyota of Nashua. More

This is possibly the best experience that my husband and I have ever had! I filled out a request online for trade in value on my vehicle and within minutes a woman named Kay had sent me an email letting me I have ever had! I filled out a request online for trade in value on my vehicle and within minutes a woman named Kay had sent me an email letting me know she would be touching base with me. I got a call that evening with a name of a salesperson- Kevin Flynn and she said to stop by anytime to see him. Kevin followed up with a phone call, and I was on my way that same evening! Kevin had the make and model ready for my husband and I to test drive! We loved the car, but were concerned about the sticker price, and mileage on the car- (mostly because I owed on my other car and had to roll a portion of the loan over) They worked to get my payments lower by negotiating the price as well as providing my top dollar for my trade in! We were there until 11:30pm- and the entire department was still there willing to work with us to get the car out that night! WOW! Talk about service! There was a minor problem that surfaced with the car, and Toyota took the car in fixed the issue! We also noticed two small issues on the car that we wanted taken care of- (this is a used car so some things are bound to need a little cosmetic surgery) and guess what? THEY ARE FIXING THEM- The Sales manager also stayed with Kevin until we rode off with the new car, he came out and talked to me about concerns, and what he could do to make me feel comfortable with the purchase-WE HAD ZERO PRESSURE!! He addressed every need and worked exceptionally hard to get me a great trade in value! Kevin, took the time to set up blue tooth, review features of the vehicle, and follow up after the long weekend to see how things were going. Kevin even met me at the service department when i went to get it inspected and to address the small issue (which by the way there was no way of the sales persons knowing of until I brought it to their attention) He offered his cell phone number if I ran into anything else- as he was heading on vacation! (WHO DOES THAT??) There was only ONE time that I didn't feel valued- and that was when another sales manager wouldn't assist us with some of the two small interior issues.....I can't knock them down for it though, as that particular Sales manager didn't know us or our situation. He should have come out and talked to me rather than telling service what they would cover and not cover. My mother in law, father in law, have always purchased from Toyota of Nashua- its not wonder why! I don't think we will ever go anywhere else. At the very least, if you get the chance, work with both Kevin and Robert- both exceptional people- AND KUDOS to Kay for being so friendly and making my first interaction feel so personal- No pressure sale, friendly service, willing to make sure you make the right choice- This is the place to go! Two last notes, the times that I called Kevin and Robert I never got a voice mail, That is HUGE to me, also Robert emailed me back within seconds each time I reached out. This is also the Toyota dealer that offered to stay open 24 hours when the recall issue came up earlier this year- I remembered hearing that on the radio- and they were already top notch in my book for that alone- GOOD LUCK! And again, make sure you work with Kevin and that Roberts on duty! Heather & Loren Knight More