Toyota of Nashua

I had a bad experience with this Toyota of Nashua's Truck Division last month while shopping for a used 4Runner. Much of what was said to me by the very young salesman, Chris, was so clearly false that it w Division last month while shopping for a used 4Runner. Much of what was said to me by the very young salesman, Chris, was so clearly false that it would be an insult to anyone's intelligence. For example, during a test drive, I wanted to try the 4-wheel drive and I asked Chris if he knew how the shifter worked. First he said "just like a stick shift." When I asked what that meant, he then said that 4WD isn't necessary and I shouldn't ever touch it. He said his father had 4WD and told him to never touch it, so I shouldn't touch it either. And when I asked about a big toggle switch on the dashboard that was clearly installed by a previous owner, he told me "it must be Bluetooth," which doesn't make much sense to me. So, whenever Chris didn't something about the car or the company's policies - which seemed to be a LOT of the time - he would just make something up, mostly nonsense. Instead, I think he should have said, "I don't know, but I'll try to find out for you." I was allowed to take the car to a garage to be checked out, and some problems were found that would cause it to fail inspection. Chris told me that the dealership's service department "worked 24/7" and would fix all the problems "overnight" if I bought the car, contradicting what Mark his manager told us both earlier about the car being sold as-is, with all repairs my responsibility. My impression was that instead of a staff of knowledgeable, straight-talking, professional salespeople, this dealership had a group of mostly very young, unprofessional guys competing with each to close deals using dishonest tactics. The worst part of my experience was being tricked into losing a $50 "refundable deposit." After a test drive, I was suddenly told that the company's other division had a customer interested in the same car, and that if I was interested, I needed to give them a $100 deposit immediately so they could hold it for me. When I was skeptical, Mark the sales manager said not to worry, it would be completely refundable and that they would give me back the check or tear it up if I didn't buy the car. He said they just needed a check in hand to avoid losing the possible sale to the other division, and that even $50 would be fine. But a day or so later, Chris the salesman called to say that if I didn't buy the car, I would lose the deposit, and when I checked my bank account, I saw that the check had been cashed immediately after I gave it to them. So, to summarize, I found the salesman unprofessional and not honest, and it seems the dealership took $50 from me under false pretenses. More

Brought my car in for 4 recall notices and oil change. Dropped off at 7:30AM and at 8PM, services were not completed. Parts were not ordered, I was not notified, wasn't told about services that technician Dropped off at 7:30AM and at 8PM, services were not completed. Parts were not ordered, I was not notified, wasn't told about services that technicians recommended - I found out by looking at the paper I was given. Overall it was a terrible experience. I do acknowledge that I was given a free oil change, but I'd rather pay for the oil change and have an overall good experience and it was anything but good. I would NEVER recommend anyone have their car serviced there OR purchase a car due to my experience. More

My buying experience at this dealership was OK. Negotiating the price of the car was a bit of a tennis match, but I've experienced worse. The real problems began when the paperwork took over an Negotiating the price of the car was a bit of a tennis match, but I've experienced worse. The real problems began when the paperwork took over an hour and a half to fill out. They tried to get us to sign everything without ever seeing the actual car (which was delivered to them from a different lot.) We were bounced from room to room and the dealership seemed to be very busy, but there was no sign of management to control the chaos, and I sensed that the paperwork wasn't being handled properly the whole time. Many other customers seemed to be experiencing something similar. After I blew my stack, it seemed they prioritized me as a customer but only after I lost my temper. The fact that I only recieved good service after having a nutty in the showroom didn't scream "customer service oriented" dealership to me. Great car, OK price, below average customer service... More

Wanted to trade my 2003 Rav-4 for a newer model as my car is my office in many ways as a visiting nurse. Went to Toyota Nashua as I had a good experience with the service dept. in the past and where I bough is my office in many ways as a visiting nurse. Went to Toyota Nashua as I had a good experience with the service dept. in the past and where I bought my first Rav-4 was a bit further away. I looked on the internet and immediately received a friendly call from Kay, and on 11/27 my husband and I went just too look. Less then 3 hours later I was on my way home in my 2011 car. This experience was the best I have ever had with buying a new car. Often the excitement of buying a new car was destroyed with the pressures from dealerships on pricing, pressure to purchase options I didn't need, want or could afford, and a far to lengthy process. I drove home in my new car and my husband and I agreed it was the best purchasing experience either of us have had, and I would recommend this dealership to anyone. Special thanks to Kay and Josh for their projecting a genuine interest in me as a consumer. I have learned in my profession that caring customer service indeed makes an impact and goes a long way. More

We stopped at Nashua first becaue we had purchased a used vehicle there over a year ago. The original plan was to get their deal and then travel to a few other dealerships to "shop" and make sure that we co vehicle there over a year ago. The original plan was to get their deal and then travel to a few other dealerships to "shop" and make sure that we could get the best deal possible. The combined efforts of Josh and Bob in working the trade-in allowance, and giving us some money for new winter tires that went with the trade-in vehicle, made it unnecessary to go anywhere else. The financing aspect with Andrew was also actually a pleasant experience when presented with the sales pitch for other "add-ons". A very cordial discussion took place and a good practical decision was made for an extended warranty. The total interaction left us with a good feeling. What we thought was going to be the dreaded-sales-manager-being-brought-in-for-the-kill episode actually ended up being an honest, heartfelt, lighthearted, back and forth that had us feeling that they genuinely wanted our business and would literally do almost anything to achieve that. And, when we had to go back to complete some items and have some work done on the SUV they treated us the very same way. They didn't just brush us off as a done-deal and a quota made. This is only the second time in eight car buying experiences over the years that we can honestly say that we had a very good feeling when we left. More

The people here really know there stuff. I was in the market for a new accord or camry. So my first stop was Autofair Hinds. When I arrived at autofair for my appointment to test drive the car no one wou market for a new accord or camry. So my first stop was Autofair Hinds. When I arrived at autofair for my appointment to test drive the car no one would help me so I left. My next and last stop was Toyota Of Nashua. The people here are very friendly and knowledgeable Mike had a sales person pull up a camry Se for me to test drive and when I got back to the dealership Mike went above and beyond to get me the most money for my trade. And a car payment I was very happy with. So I would just like to say thanks for all your hard work. Toyota Of Nashua has earned my business More

Bought 07 Camry with11,000 on it. Engine had tapping noise. Robert told me they all sound like that. Took it to Keene toyota for noise. They tightened hose clamps they said were hitting firewall. The no noise. Robert told me they all sound like that. Took it to Keene toyota for noise. They tightened hose clamps they said were hitting firewall. The noise was still there. They said the tapping noise was normal. In 2010 I brought the car in to have the brakes checked in Virginia. Right away the machanic told me I had rod knock. Looking back in the toyota service history report, it says right before I bought the car, it was brought in for no oil filter. According to the service history report, Toyota of Nashua dropped the oil pan and found balance shafts out of adjustment. Today I had the engine pulled in Virginia. They found Toyota of Nashua had put THE WRONG ANTIFREEZE IN MY CAR!! They used the green, I was told it wasnt good for my engine. Toyota of Nashua is a ripoff. More

Advertised matching tire prices within 10 miles. Got all info they asked me to get, brought it to them, then tell me they need SKU # on quote. What a joke. IF you make it that difficult why advertise. Took info they asked me to get, brought it to them, then tell me they need SKU # on quote. What a joke. IF you make it that difficult why advertise. Took business to where I got quote, don't bother trying to get the info you need, they will reject it. Same tires at other place, same tires advertised on internet and even went to other place got a quote, and another piece of paper with SKU #, but told not good enough, has to be on the quote. This after placeing several calls to dealer asking what they needed. Been doing business with them for a long time, all cars serviced and had no problems, will rethink taking my cars to this dealer in future. Very poor service today. More

The whole experience was splendid. Bon Marcoux is an excellent sales person who is very honest, upfront, extremely knowledgeable and listens well. There were no games played. There was a communication g excellent sales person who is very honest, upfront, extremely knowledgeable and listens well. There were no games played. There was a communication gap early in the sales process the sales team handled it very professionally. Overall a great place and I am very likely to buy from this dealership again and would recommend people here especially to Robert Marcoux. More

While at the SUV center at Toyota of Nashua, I had the pleasure to get acquainted with sales agent MaryAnne Shannon, I found her to be professional, fair and a pleasure to deal with. Although I did not pleasure to get acquainted with sales agent MaryAnne Shannon, I found her to be professional, fair and a pleasure to deal with. Although I did not end up finding the used car I wanted at this dealership, I was quite impressed with MaryAnne's diligence and attention to finding me a car that best fit my needs. When looking for my next car I would readily return to this dealership and deal with MaryAnne again. More