Toyota of Nashua

While at the SUV center at Toyota of Nashua, I had the pleasure to get acquainted with sales agent MaryAnne Shannon, I found her to be professional, fair and a pleasure to deal with. Although I did not pleasure to get acquainted with sales agent MaryAnne Shannon, I found her to be professional, fair and a pleasure to deal with. Although I did not end up finding the used car I wanted at this dealership, I was quite impressed with MaryAnne's diligence and attention to finding me a car that best fit my needs. When looking for my next car I would readily return to this dealership and deal with MaryAnne again. More

This was a great experience, the sales and managerial staff worked with me and i left the happy owner of my second Rav 4 bought at Nashua toyota. I would definitly buy from this dealership and this sale staff worked with me and i left the happy owner of my second Rav 4 bought at Nashua toyota. I would definitly buy from this dealership and this salesperson again and probably will in the future, More

I've been a loyal Toyota of Nashua customer for 15 years. Recently my father had a bad experience with a sales person for a Venza in which that Rick LaBrie was involved in. He eventually purchased the car Recently my father had a bad experience with a sales person for a Venza in which that Rick LaBrie was involved in. He eventually purchased the car someone else. My uncle, Robert St. Cyr, whom has also purchased several cars from you dealership, also had a bad experience with a sales person. He has also since purchased three other vehicles from other dealers, including a new Rav and a used Solara. My fiancé and I are both looking for new vehicles and will not purchase from your dealership. I will now explain my frustrations with your dealership. I called early on 8.16.2010 to schedule service on a tire rotate, the floor mat recall and an issue with batteries dying with the remotes on the remote car starter. When I arrived, I was not in the system and the system had all kinds other service listed. This was easy enough to resolve. The service took almost two hours to complete. After an hour the service person indicated it was almost finished but still took another hour before I was presented with paperwork. The most frustrating aspect was the car starter remotes. I've spent upwards of $15 dollars on batteries to determine if the cause was from low batteries or the remote itself. I requested that the remotes be replaced because it was now my third time bringing the vehicle back for an issue with the remote started. The other two times had dead brains. I live in Lowell and I simply did not want to drive back to the dealership if in fact the remote has an issue. Instead of the remote being replaced I was told that as a starting point fresh batteries needed to be installed and monitored to see if the batteries die. Now, if the remotes do have an issue, I must return for the fourth time to have this fixed. Who’s going to reimburse me for my time and fuel for and an issues that has still not been resolved. At this point, I will not return to Toyota of Nashua for another vehicle purchase simply in principal that I feel that the dealer attempting to save $30 for a remote doesn't justify my business. More

We went for service, but we bought a car. New to the We went for service, but we bought a car. New to the area, this was our third visit to Toyota of Nashua. We'd had a bad experience after a Connect We went for service, but we bought a car. New to the area, this was our third visit to Toyota of Nashua. We'd had a bad experience after a Connecticut dealer failed to spot an impending brake problem. Our brakes seized up far from home. It was expensive and very inconvenient. Not long afterwards, Toyota of Nashua became a new, nearby place to stop. We had to make one return visit after a repair, but we were treated well and courteously, and we remain happy with the service there. Just a few months after a 60k checkup there, our power steering died. We were told it was owing to the cables rotting away (?!). They also reported a leak in the front differential. $500. We can't say whether those are reasonable developments so soon after the 60k checkup. We were also told we should have another $700 procedure. It wasn't clear what it was and we declined. But we'd have worried whenever we drove. We weren't in the cheeriest mood when we arrived at Toyota of Nashua to pick up the repaired Highlander. Andrew Sadler just happened to be outside when we drove in. We fell into a conversation with this tall, outgoing, athletic-looking fellow, not knowing he was a dealer. He's an unusual young man, purposeful, direct, motivated, engaging but also serious. And there's more, much more to him. That includes his professionalism and the encyclopedic knowledge he brings to the table to help in matching customer to car. He's one of those people we instinctively want to know better. The end result is that we left our 2003 Highlander and its repair bill behind and drove away in a 2010 model. We're happy with the outcome. We feel that we were fairly treated. More than that, we'll look forward to seeing Andrew again. Toyota of Nashua's business manager, Tony, should also get a mention. We liked him a lot too. We talked as much about generational values as about the car. But we come from a generation where the personal matters. We found the personal with Tony as we did with Andrew. More

I have 2009 Toyota Camry bought from this dealership. Last week they sent fliers saying huge inventory at low prices. I went looking for an SUV due to growing family and possibly trade in my car. This Last week they sent fliers saying huge inventory at low prices. I went looking for an SUV due to growing family and possibly trade in my car. This guy, David asked me what I am looking for. I told him categorically what I am looking for - a used SUV with 3rd row seating - not more than 16 k. Guy took my registration, made a copy of it (Why??), looked around and said he has nothing. I pointed to him that there was a used Explorer in the lot. He went in and talk to his manager and gave me this - 11000 for 2009 (<24 K) Toyota Camry. 17000 for his used 2006, 79 K explorer. Fun starts when I mentioned KBB value of my car was much higher. He said we don't go by KBB. I said what about car you are selling, it's priced much higher than KBB. At this point he starts making personal comments - You just came here for your car's appraisal, you didn't want to buy a car, you are probably gonna get 100K + mile car for that money, go and check to other dealer, our lot is full of used camrys bla bla. I was so disgusted by his dealing that I left telling him good luck selling his old crappy car for 17 K. What pisses me off is this one year old car of mine 2009 Camry LE, 24 K, mint condition bought from same dealer, I am being told is like worth nothing and giving an impression that no one is buying it. I happened to see 2009 Camry, with 48 K miles parked in the dealer's lot with price tag of 16.5 K. Can you believe it? The most crappy salesman - what I hate most is the way they try to make you feel like you car is worth nothing. I would never deal with this guy or dealership ever again in future. I would have paid 1-2 K for a better treatment or negotiation done in a professional manner. More

I went in and dropped the car off (2000 toyota celica) with prior advise to get the valve's re-shimmed. They ended up doing a diagnostic and said the rod bearings had spun and there was engine knock and t with prior advise to get the valve's re-shimmed. They ended up doing a diagnostic and said the rod bearings had spun and there was engine knock and told us to get a new engine. I went out and purchased the rod bearings and paid a trust-worthy mechanic to install them. I was with him as he pulled the rod bearings out and they were perfectly fine...all 4 of them. We replaced them anyways with the new ones and proceeded to call back Toyota immediately. Of course their mechanic was not present and they apologized like they should have (this all took place Friday). I get a call back Monday and after spending 200 on diagnostics on 2 different dealerships, 40 for the rod bearings, and 350 for installing the rod bearings, they refused to give us anymore than the original 89 dollars off of the diagnostic to cover the 600 dollar valve re-adjustment job they should have done in the first place. Horrible service, lazy mechanics. I doubt they even took the head off and dropped the oil pan..more along the lines of started the car, listened, and guessed. More

I met and worked with David Ortiz, the manager Jack, and Finance director Tony... ALL were amazing. They helped me find the perfect car at the perfect price. They went above and beyond for me, did more than Finance director Tony... ALL were amazing. They helped me find the perfect car at the perfect price. They went above and beyond for me, did more than just the average salesmen... I will be refering all of my friends and family there. More

We had a great experience from beginning to end. It started with a phone call to the Internet Sales line and Kay was extremely helpful and able to answer all of out questions. The price was right and w started with a phone call to the Internet Sales line and Kay was extremely helpful and able to answer all of out questions. The price was right and worth the drive. Upon our arrival all of the staff was honest and friendly. Every person we dealt with was extremely knowledgable. We have been true Honda owners for years and were very nervous about the switch to Toyota and all of the staff and the stats made us very comfortable with our decision to buy. This was the best car shopping experience we have had and hope to have many more with Toyota of Nashua. We would like to give a special thank you to our sales rep Jason Stefanski who not only helped us through the buying process he stayed late to show us all of the minute details of the vehicle. Being new to Toyota this was a huge help. More

I purchased a 2007 Toyota Corolla and I financed through the dealer and after one year I decided to sell my car. I borrowed money from my credit card and paid all the money I borrowed from the dealer. They the dealer and after one year I decided to sell my car. I borrowed money from my credit card and paid all the money I borrowed from the dealer. They charged me all interest for the whole amount of money I borrowed. I could not sell my car and decided to keep it. Almost one later the dealers sent me a coupon to change the oil for $14.99. Then i took my car to change the oil, and i had to wait for more than two hours. After that the service person told me that i needed front brakes for my Corolla. I told him no, then he got upset and he said he wanted to write it down on the receipt that the car is dangerous to the road. Then I took my car to the gas station to check my front brakes and they said that you still have half of them left. Last week my car engine light came on and so i took it to the part store and they checked my engine light and said that I needed a computer. I went on the internet and I discovered that after 80,000 miles all these Corolla engine lights comes on and the dealer has to fix it for free. So i called the Toyota of Nashua and made an appointment. They gave me an appointment for next week. Once I took the car there, my car mileage reached to 81,014. After they looked at my car, the service person said that you needed a computer that cost me over $700. I told him that this is a recall and you have to fix it for free. He acted as if he did not know anything about the recall. Then he said that he would give me a discount and i refused. Then he said that my car has 81,014 miles and the guarantee is not covered. For 14 miles over, he didn't fix my car. More

I have always purchased my vehicles from Toyota of Nashua. My first Toyota was a Celica. Experience was good, but not exceptional. A few incidences later with 3 other vehicles there and not so good Nashua. My first Toyota was a Celica. Experience was good, but not exceptional. A few incidences later with 3 other vehicles there and not so good experiences and a 5 yr lease I was not in the least impressed with, I was ready to try a new dealership. But on a whim, one night while my 5yr leased 2007 RAV4 was having service done, I decided to take the opinion of the service rep and meet with Kevin Macnamara. I made it clear that the past few times in were absolutely horrendous, and this was an informational meeting only, I was not committing to buying a vehicle, but wanted to see what I could afford. Although I was very hung up on keeping my RAV4, Kevin was thorough and walked the lots with me going over different cars such as the Prius and Corrolla. But he could tell I wasn't very happy with leaving my RAV. He understood my goals - lease or loan was fine, but I wanted a lower payment, comparable gas mileage to what I had, and the room I was used to. I went back and few days later while they were again working on my 2007 RAV4 and this time we reviewed the RAV4 options, but we weren't quite sure if we could get the current payoff and new lease to merge into an affordable payment. Kevin promised to keep an eye on what was available for a RAV4 lease and give me a call later in July. Then last week, I decided out of the blue to give him a call. I told him the type of RAV4 I wanted, the lease terms I would agree to, and the amount I was willing to spend. Not 10 minutes later I received a very entertaining phone call from Kevin along with his supervisor, Robert. They were able to meet my requirements, and facilitate the sale so I could come by the same night, even though I would clearly keep them after closing. And the best part of all, they were able to get the 2010 RAV4 in blue which is what I really wanted. The paperwork signing was processed quickly and with no problems, and Lojack was set up for the next day. When I went for the Lojack, I was in and out promptly and with no hassle. When asked if I was definitely satisfied with the transaction (by Kevin and Robert), I relayed that if the smile on my face didn't say it all, then I didn't know what to tell them. I was thrilled and impressed with the attention to detail that both Kevin and Robert showed, and in 2.5/3 years when my lease is up, I will be sure to look for them both. More