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Toyota of Nashua
Nashua, NH
870 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 870 reviews
May 17, 2012
Sean cocola was awsome again he goes above and beyond the call of duty my wifes new highlander was cleaned and ready to go when promised and the paperwork was ready as well. Bob Draper gave me a great price call of duty my wifes new highlander was cleaned and ready to go when promised and the paperwork was ready as well. Bob Draper gave me a great price and great trade value on my rav4 thank you mr Draper i will continue to use toyota of nashua for all of my vehicle needs !!! More
by The Cooster
Employees Worked With
sean cocola bob draper
April 18, 2012
My 16 yr old daughter ran out of gas in our 2002 Prius, panicked and wound up having AAA tow the car to Toyota of Nashua. I didn't know that the problem was no gas and figured that as long as they were loo panicked and wound up having AAA tow the car to Toyota of Nashua. I didn't know that the problem was no gas and figured that as long as they were looking at the car, we would have the oil changed and the tires rotated. Toyota of Nashua charged me $184 to change the oil, replace the wiper blades, rotate the tires and to tell me that my daughter ran out of gas. I could not understand how it took an hour and a half labor to do this work, and complained to the service rep about this. She said that he did "extensive" work to diagnose the problem, including computer diagnostics, and that the oil change required a certain amount of labor. More
by kevinfergs
Employees Worked With
Don't remember
April 11, 2012
I've been having my 2002 4-Runner serviced at Toyota of Nashua since I moved here from Colorado in 2004. My service specialist, Jeff Kelley, has always been great to work with. I find that they don't pus Nashua since I moved here from Colorado in 2004. My service specialist, Jeff Kelley, has always been great to work with. I find that they don't push you into service that you don't need. I now have close to 200k miles on my truck and I hope to get another 200. More
by mattyl123
Employees Worked With
Jeff Kelly
April 01, 2012
We came to Jason to buy a used Toyota Corolla with low mileage. Off the bat, he offered us the best deal we could find. We waited a few days before we took him up on the offer and in that time the car we mileage. Off the bat, he offered us the best deal we could find. We waited a few days before we took him up on the offer and in that time the car we wanted was gone. Jason and the Toyota of Nashua team went above and beyond to get a car to sell to us that matched the criteria we were looking for. I am very wary of working with aggressive salesmen, so I was exceptionally impressed by the service we got at Toyota of Nashua. They worked hard to make sure we were happy with our purchase. I have been driving the car for a few months now and I am so happy. I would definitely recommend giving Jason a call if you're looking for a new or used car. More
by awb789
Employees Worked With
Jason Stefanski
March 27, 2012
Ryan Shanahan was able to find the exact vehicle I was looking for at a great price. There was a bit of a delay obtaining the vehicle from another dealer, however Ryan was on top of things every step of t looking for at a great price. There was a bit of a delay obtaining the vehicle from another dealer, however Ryan was on top of things every step of the way and went above and beyond to keep me informed. He conducted himself in a very courteous and professional manner. When it is time to buy a new vehicle again I will be calling Ryan at Toyota of Nashua. joe m More
by truck22
Employees Worked With
Ryan Shanahan
March 24, 2012
first off i went there for my toyota care oil change and tire rotation on a new vehicle at 5000 miles.. they changed my oil and filter. at least i think they did although they didnt show it on toyotas websi tire rotation on a new vehicle at 5000 miles.. they changed my oil and filter. at least i think they did although they didnt show it on toyotas website as work done by dealer it says no work done. they did not rotate my tires as prescribed by toyota. i just assumed they did. the only thing that shows on the toyota customer care site is they ordered a visor clip which i was never called about to have fixed. so who knows if my oil was in fact changed?? second....i e mailed the service dept about two problems i had with my vehicle and got absolutely no reply whatsoever from them. so i changed dealers ...end of story. new dealership takes care of all my issues from now on. dont go here for service if you expect it done or to be communicated with in a reasonable time...end of rant i have to say i had a great buying experience at this dealership... but service? like wow see ya ! More
by fixer
Employees Worked With
e mailed service dept no response whatsoever
February 18, 2012
I was warned by a friend of their lackluster customer service in the Service Department. Well, needless to say, I had an awful experience with them. My 2011 Highlander makes an awful drive train whine no service in the Service Department. Well, needless to say, I had an awful experience with them. My 2011 Highlander makes an awful drive train whine noise that they say is "characteristic of Toyotas". Well, it is a horrible, unnecessary characteristic of Toyotas. They are useless and uneducated on what they are doing. I had a $3k part put into my Highlander, only to find out, IT DIDN'T NEED THAT PART. They try to blame anything wrong with your vehicle on the driver. My one year old Highlander needed new tires, but that was my fault because I had a plug in ONE tire. How does this make any sense? They need to educate their service department. They need better customer service, AND they need to clean their loaner cars (I got one full of dog hair). I was NOT happy with lack of assistance by the Service Dept. Manager Dana Booth, again, useless. I was not happy with the condescending manner in which I was spoken to by the Corporate Field Tech, Ted, and I was not happy with the outcome of my car's problem. The only good thing that came out of this was my fight for four new tires (which I got). They say it was a "good will gesture", I say it was Toyotas obligation since four tires should not be losing tread at 13K miles!!!! More
by my2boysune
Employees Worked With
Dana Booth, Tom Shop Foreman, Ted Field Technician
February 14, 2012
I bought a SUV through the Hybrid Center, which is a division of Toyota of Nashua. I bought the extended warranty, as my vehicle is used. Big mistake!!!!!! I will never see that money back. About division of Toyota of Nashua. I bought the extended warranty, as my vehicle is used. Big mistake!!!!!! I will never see that money back. About a week after I got the vehicle, I noticed my air conditioner wasn't working correctly and that my overhead light did not go on when my door opened. However, I was not able to bring it in for repair due to my work schedule. I brought the vehicle in for an oil change because a warning light went on, but forgot to mention the other 2 problems. However, when I noticed a warning light go on, I brought my it in. After waiting a while, I was told that they didn't have my parts in stock, but they would call me. They did, brought it in, left it because I was told there would be a 5 hour wait. Well, I picked the car up, but the overhead light was not repaired because they received the wrong part. I never received a call telling me the part was in, nor was the repair light issue dealt with. I called the service manager, as advised by the Hybrid Center, and he never returned my call. I took my vehicle in for inspection and was informed that I need new rotors and break pads. I was also told that the level of deterioration could not have been caused in the 6 months that I had the vehicle, which means that this should have been repaired before I got the car or I should have been told about it when Toyota inspected it, as the wear would have been obvious to a trained eye. I now have to find another service center that accepts the same warranty. I never heard back from service, I never received a return call from the service manager, and I have to pay for parts that should not need replacing in a vehicle that was bought seven months ago. More
by Kertu
Employees Worked With
Don't know
January 01, 2012
I've been driving my previously owned 2009 Toyota for almost 2 months. Am so far pleased with its looks, handling, and power windows and locks. Nick Nisotakis was appreciative of the fact that I could almost 2 months. Am so far pleased with its looks, handling, and power windows and locks. Nick Nisotakis was appreciative of the fact that I could not reach the manual door locks & windows in the vehicle I purchased in the Spring of 2011 because of my short reach. He was also courteuous and respected the fact that I had to put negotiations on hold when the October 31st snow storm and five day power outage hit. I would deal with him again and recommend him to others. More
by lburbank
Employees Worked With
Nnick Nisotakis
December 28, 2011
I have been going to Toyota of Nashua for the past 6 years for my leases. I have always found the staff to be very pleasant, helpful, and courteous. Rich Molloy has been my salesman for the past 3 lea years for my leases. I have always found the staff to be very pleasant, helpful, and courteous. Rich Molloy has been my salesman for the past 3 leases I have had and he is an exceptionally excellent person to deal with. He is never too busy to lend a hand, and always leaves me with the feeling that I am an important customer and that he will do whatever it takes to make sure I am happy. One of the things that I am most impressed with is that Rich gives his customers his personal number. He always answers or gets right back to me when I call. I always speak highly of and would recommend Toyota of Nashua to all of my friends and family. Thank you doesnt seem like enough, but I will say it anyhow. Thank you to Rich and staff for always making my leasing experience a very happy one! More
by laneyo
Employees Worked With
Rich Molloy
