Toyota of Nashua

Advertised matching tire prices within 10 miles. Got all info they asked me to get, brought it to them, then tell me they need SKU # on quote. What a joke. IF you make it that difficult why advertise. Took info they asked me to get, brought it to them, then tell me they need SKU # on quote. What a joke. IF you make it that difficult why advertise. Took business to where I got quote, don't bother trying to get the info you need, they will reject it. Same tires at other place, same tires advertised on internet and even went to other place got a quote, and another piece of paper with SKU #, but told not good enough, has to be on the quote. This after placeing several calls to dealer asking what they needed. Been doing business with them for a long time, all cars serviced and had no problems, will rethink taking my cars to this dealer in future. Very poor service today. More

The whole experience was splendid. Bon Marcoux is an excellent sales person who is very honest, upfront, extremely knowledgeable and listens well. There were no games played. There was a communication g excellent sales person who is very honest, upfront, extremely knowledgeable and listens well. There were no games played. There was a communication gap early in the sales process the sales team handled it very professionally. Overall a great place and I am very likely to buy from this dealership again and would recommend people here especially to Robert Marcoux. More

While at the SUV center at Toyota of Nashua, I had the pleasure to get acquainted with sales agent MaryAnne Shannon, I found her to be professional, fair and a pleasure to deal with. Although I did not pleasure to get acquainted with sales agent MaryAnne Shannon, I found her to be professional, fair and a pleasure to deal with. Although I did not end up finding the used car I wanted at this dealership, I was quite impressed with MaryAnne's diligence and attention to finding me a car that best fit my needs. When looking for my next car I would readily return to this dealership and deal with MaryAnne again. More

This was a great experience, the sales and managerial staff worked with me and i left the happy owner of my second Rav 4 bought at Nashua toyota. I would definitly buy from this dealership and this sale staff worked with me and i left the happy owner of my second Rav 4 bought at Nashua toyota. I would definitly buy from this dealership and this salesperson again and probably will in the future, More

I've been a loyal Toyota of Nashua customer for 15 years. Recently my father had a bad experience with a sales person for a Venza in which that Rick LaBrie was involved in. He eventually purchased the car Recently my father had a bad experience with a sales person for a Venza in which that Rick LaBrie was involved in. He eventually purchased the car someone else. My uncle, Robert St. Cyr, whom has also purchased several cars from you dealership, also had a bad experience with a sales person. He has also since purchased three other vehicles from other dealers, including a new Rav and a used Solara. My fiancé and I are both looking for new vehicles and will not purchase from your dealership. I will now explain my frustrations with your dealership. I called early on 8.16.2010 to schedule service on a tire rotate, the floor mat recall and an issue with batteries dying with the remotes on the remote car starter. When I arrived, I was not in the system and the system had all kinds other service listed. This was easy enough to resolve. The service took almost two hours to complete. After an hour the service person indicated it was almost finished but still took another hour before I was presented with paperwork. The most frustrating aspect was the car starter remotes. I've spent upwards of $15 dollars on batteries to determine if the cause was from low batteries or the remote itself. I requested that the remotes be replaced because it was now my third time bringing the vehicle back for an issue with the remote started. The other two times had dead brains. I live in Lowell and I simply did not want to drive back to the dealership if in fact the remote has an issue. Instead of the remote being replaced I was told that as a starting point fresh batteries needed to be installed and monitored to see if the batteries die. Now, if the remotes do have an issue, I must return for the fourth time to have this fixed. Who’s going to reimburse me for my time and fuel for and an issues that has still not been resolved. At this point, I will not return to Toyota of Nashua for another vehicle purchase simply in principal that I feel that the dealer attempting to save $30 for a remote doesn't justify my business. More

We went for service, but we bought a car. New to the We went for service, but we bought a car. New to the area, this was our third visit to Toyota of Nashua. We'd had a bad experience after a Connect We went for service, but we bought a car. New to the area, this was our third visit to Toyota of Nashua. We'd had a bad experience after a Connecticut dealer failed to spot an impending brake problem. Our brakes seized up far from home. It was expensive and very inconvenient. Not long afterwards, Toyota of Nashua became a new, nearby place to stop. We had to make one return visit after a repair, but we were treated well and courteously, and we remain happy with the service there. Just a few months after a 60k checkup there, our power steering died. We were told it was owing to the cables rotting away (?!). They also reported a leak in the front differential. $500. We can't say whether those are reasonable developments so soon after the 60k checkup. We were also told we should have another $700 procedure. It wasn't clear what it was and we declined. But we'd have worried whenever we drove. We weren't in the cheeriest mood when we arrived at Toyota of Nashua to pick up the repaired Highlander. Andrew Sadler just happened to be outside when we drove in. We fell into a conversation with this tall, outgoing, athletic-looking fellow, not knowing he was a dealer. He's an unusual young man, purposeful, direct, motivated, engaging but also serious. And there's more, much more to him. That includes his professionalism and the encyclopedic knowledge he brings to the table to help in matching customer to car. He's one of those people we instinctively want to know better. The end result is that we left our 2003 Highlander and its repair bill behind and drove away in a 2010 model. We're happy with the outcome. We feel that we were fairly treated. More than that, we'll look forward to seeing Andrew again. Toyota of Nashua's business manager, Tony, should also get a mention. We liked him a lot too. We talked as much about generational values as about the car. But we come from a generation where the personal matters. We found the personal with Tony as we did with Andrew. More

I have 2009 Toyota Camry bought from this dealership. Last week they sent fliers saying huge inventory at low prices. I went looking for an SUV due to growing family and possibly trade in my car. This Last week they sent fliers saying huge inventory at low prices. I went looking for an SUV due to growing family and possibly trade in my car. This guy, David asked me what I am looking for. I told him categorically what I am looking for - a used SUV with 3rd row seating - not more than 16 k. Guy took my registration, made a copy of it (Why??), looked around and said he has nothing. I pointed to him that there was a used Explorer in the lot. He went in and talk to his manager and gave me this - 11000 for 2009 (<24 K) Toyota Camry. 17000 for his used 2006, 79 K explorer. Fun starts when I mentioned KBB value of my car was much higher. He said we don't go by KBB. I said what about car you are selling, it's priced much higher than KBB. At this point he starts making personal comments - You just came here for your car's appraisal, you didn't want to buy a car, you are probably gonna get 100K + mile car for that money, go and check to other dealer, our lot is full of used camrys bla bla. I was so disgusted by his dealing that I left telling him good luck selling his old crappy car for 17 K. What pisses me off is this one year old car of mine 2009 Camry LE, 24 K, mint condition bought from same dealer, I am being told is like worth nothing and giving an impression that no one is buying it. I happened to see 2009 Camry, with 48 K miles parked in the dealer's lot with price tag of 16.5 K. Can you believe it? The most crappy salesman - what I hate most is the way they try to make you feel like you car is worth nothing. I would never deal with this guy or dealership ever again in future. I would have paid 1-2 K for a better treatment or negotiation done in a professional manner. More

I went in and dropped the car off (2000 toyota celica) with prior advise to get the valve's re-shimmed. They ended up doing a diagnostic and said the rod bearings had spun and there was engine knock and t with prior advise to get the valve's re-shimmed. They ended up doing a diagnostic and said the rod bearings had spun and there was engine knock and told us to get a new engine. I went out and purchased the rod bearings and paid a trust-worthy mechanic to install them. I was with him as he pulled the rod bearings out and they were perfectly fine...all 4 of them. We replaced them anyways with the new ones and proceeded to call back Toyota immediately. Of course their mechanic was not present and they apologized like they should have (this all took place Friday). I get a call back Monday and after spending 200 on diagnostics on 2 different dealerships, 40 for the rod bearings, and 350 for installing the rod bearings, they refused to give us anymore than the original 89 dollars off of the diagnostic to cover the 600 dollar valve re-adjustment job they should have done in the first place. Horrible service, lazy mechanics. I doubt they even took the head off and dropped the oil pan..more along the lines of started the car, listened, and guessed. More

I met and worked with David Ortiz, the manager Jack, and Finance director Tony... ALL were amazing. They helped me find the perfect car at the perfect price. They went above and beyond for me, did more than Finance director Tony... ALL were amazing. They helped me find the perfect car at the perfect price. They went above and beyond for me, did more than just the average salesmen... I will be refering all of my friends and family there. More

We had a great experience from beginning to end. It started with a phone call to the Internet Sales line and Kay was extremely helpful and able to answer all of out questions. The price was right and w started with a phone call to the Internet Sales line and Kay was extremely helpful and able to answer all of out questions. The price was right and worth the drive. Upon our arrival all of the staff was honest and friendly. Every person we dealt with was extremely knowledgable. We have been true Honda owners for years and were very nervous about the switch to Toyota and all of the staff and the stats made us very comfortable with our decision to buy. This was the best car shopping experience we have had and hope to have many more with Toyota of Nashua. We would like to give a special thank you to our sales rep Jason Stefanski who not only helped us through the buying process he stayed late to show us all of the minute details of the vehicle. Being new to Toyota this was a huge help. More