Toyota of Nashua
Nashua, NH
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I want to issue an apology to the negative review written on Feb 13, 2022 regarding service on my truck. I accused, wrongfully, that someone in the service dept who worked on my truck had stole an item from on Feb 13, 2022 regarding service on my truck. I accused, wrongfully, that someone in the service dept who worked on my truck had stole an item from beneath the rear seat. I didn't notice it gone until needing it and couldn't find it anywhere in the truck where it was last seen. Just this weekend while cleaning out my garage, I found the item. For some reason, I removed it from my truck and stored it in the garage and forgot about it. Right now I feel like a total idiot for jumping to the conclusion of thievery at the dealership. Prior to this stupid accusation, I've had nothing but positive experiences with this dealership service dept. I'm hoping this follow-up on the review makes all good between the service group and myself as I continue to have my truck serviced at this dealership. I need to be sure to never assume anything as the saying goes "when you assume, you make an "xxx" out of "U" and "ME". So again, my sincerest apology. More
I had a appointment for 9:00am, i arrived early around 8:40am, Adams was so kind and wasted no time righting me up service, all i needed was oil change, filter, tire rotation, great. i waited until 11:50a 8:40am, Adams was so kind and wasted no time righting me up service, all i needed was oil change, filter, tire rotation, great. i waited until 11:50am before it was ready, not very good service and i don't think this is what excellent service is about. Its not Adams fault, he had no idea it was still waiting for my truck to be service. I always go to your Dealer for service, now, i have second thoughts, you need to look at your dept and make the adjustment to satisfy future customer.Service adviser Adams is not at fault, but, your service support needs attention. Adams thank you again for your help in this matter, not saying much for service depart. More
Clear explanation of what was sought led to no satisfaction, and dealer wanted to gouge with a price several thousand over msrp. Not worth dealing with them. satisfaction, and dealer wanted to gouge with a price several thousand over msrp. Not worth dealing with them. More
They advertise a car that has not picture because is too new and on the way to the dealer but when you call the car has been sold several days earlier then put the same car again for several thousand more t new and on the way to the dealer but when you call the car has been sold several days earlier then put the same car again for several thousand more than was previously advertised. More
The Sales person Jason Mora was very knowledgeable and helpful in our final decision on which vehicle we eventually purchased. However it took 7 days for Toyota of Nashua to get the vehicle registered. I helpful in our final decision on which vehicle we eventually purchased. However it took 7 days for Toyota of Nashua to get the vehicle registered. I received excuse after excuse why it was not being processed sooner. To me it was unacceptable to leave us hanging without a vehicle for that long. If they just told me the truth from the beginning, that it would take a week I could have rented a vehicle for the week, or gave me a loaner. I would have taken the financial hit of the rental and lived with it Toyota of Nashua needs to take into consideration that their Clients have jobs and need a vehicle to get there. Otherwise we will have no job and not be able to purchase any vehicles from them. Even much smaller auto repair shops have loaner vehicles when they have your vehicle in repair for an extended period! And for that reason I did not give a 5 star More
After searching dealerships all over CT and into NY & MA looking for a 4Runner, we finally traveled up to NH to look at two. We worked with Bill Cavanaugh, and had an unexpectedly wonderful experience. I looking for a 4Runner, we finally traveled up to NH to look at two. We worked with Bill Cavanaugh, and had an unexpectedly wonderful experience. I don't prefer dealing with dealerships in general, but Bill made us feel very comfortable, answered all our questions, and considering that we did not go there expecting to actually buy a car that day, was tremendously helpful in making the sale happen. This included a trade-in that we got more money than we expected for. We drove it home that day! My wife and I both love the car, and were really thrilled with the whole experience. It was certainly worth the trip. More
I visited Toyota of Nashua to test drive a used car they had advertised. There was an obvious issue would have stopped me buying it, but they offered up front to take care of it and invite me back to drive had advertised. There was an obvious issue would have stopped me buying it, but they offered up front to take care of it and invite me back to drive it again. I bought the car, but shortly discovered another issue that had not been obvious before. I reported it to them and they checked it out, agreed, and took care of it as quickly as possible. They were very fair and easy to work with, both during the sale and the after-sale service, even though the issues were bigger than just a minor annoyance. A big Thank You to manager Tim Hall and his entire department at the Truck Center for their helpfulness during several visits, and the honest and direct way they handled the sale & after-sale service. JS, Wilton More
Excellent experience! Mikhail Berlin was personable, knowledgeable and down to earth. Thanks Mikhail, you made our day, 5 Big stars Greg and Sue Grosso knowledgeable and down to earth. Thanks Mikhail, you made our day, 5 Big stars Greg and Sue Grosso More
Dan Velardocchia was fantastic Please give Dan five Dan Velardocchia was fantastic Please give Dan five stars. Would recommend Dan and Toyota Nashua. Dan Velardocchia was fantastic Please give Dan five stars. Would recommend Dan and Toyota Nashua. More
Our sales person, Serguei Orlov was very friendly, fast and efficient and super helpful. As always it is a pleasure to work with Toyota of Nashua. Best dealership around! and efficient and super helpful. As always it is a pleasure to work with Toyota of Nashua. Best dealership around! More