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Toyota of Nashua

Nashua, NH

4.7
744 Reviews

10 Marmon Drive

Nashua, NH

03060

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Showing 744 reviews

February 10, 2024

Got great service done on Rav4. These guys are very professional and kept me informed the whole time. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Simboli
Feb 12, 2024 -

Toyota of Nashua responded

Daniel, we're glad to know you had a positive experience with our team at McGovern Toyota of Nashua. Keeping customers informed is part of our commitment to great service!

February 07, 2024

Toyota of Nashua has the worst, most unorganized service department I have ever seen. When I bought my car in Manchester, it took them a week to fix two things that I later found out was more than what they More

by Parentkayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Jerszyk, Richard Bellino , Nidal Murashah, Mike Wright, Mutaz Mousa, Rick Fragala, Jeff Price, Tim Fraize, Jim Haynes, Tammy Costigan
Feb 12, 2024 -

Toyota of Nashua responded

Good morning Kayla, Thank you for taking the time to leave us a review about your experience with us. Unfortunately with these types of systems installed in vehicles, it does require you to be present to enable the device so work can be performed on the vehicle. In most cases, the unit provider will speak to one of our representatives so we can make them aware that the vehicle is in for service and they’ll override the system so our technicians can service the vehicle. In this case and for whatever reason, they would not override the unit and that’s why your presence is necessary. I understand it’s an inconvenience but we’re powerless over the situation. My service department can elaborate further and answer any additional questions you may have and hopefully, we can get this handled ASAP. Thank you again for your time. Sincerely, Keith Jerszyk General Manager Toyota of Nashua kjerszyk@mcgovernauto.com

Feb 12, 2024 -

Parentkayla responded

I completely understand and I did not mind having to sit there to help out as I know the device is not Toyota’s fault. My issue was that my appointment was for Thursday 2/1/24 and the process of even starting my service wasn’t started until Monday 2/5/24. To me that is unacceptable. If I have an appointment, the date of my appointment is the day my service should begin. And when I speak with my service representative to let them know I will be there at this time on this day to be able to sit with the car when they look it over, if they say yes that works, when I arrive to do so I shouldn’t be told the machanic is busy we cannot do it (despite giving me the green light for that time), leaving my car to be pushed back another day. I now have my car back, and although the problem was not fixed, I do appreciate the mechanic’s time and effort to find the problem and I thank service rep. Manny for his help and attentiveness in making sure my car was being taken care of.

February 05, 2024

Service is prompt and fully explained. Employees are courteous and available. Wait times are short and reasonable.I always have a good experience at Toyota of Nashua More

by baanbu@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Gallant, Tammy Costigan, Steven Gulezian, Tom Raras, Pat Simboli, Sean O'Day, Wendy Fredette, Adam Bosse
Feb 05, 2024 -

Toyota of Nashua responded

We're delighted to know that you've consistently had good experiences with our service at McGovern Toyota of Nashua. We appreciate your feedback about our promptness, courtesy, and reasonable wait times!

February 03, 2024

Great dealership great service advisors. They keep you informed on the status of your vehicle and ultimately leave it up to you as to the extra necessary repairs that you might need More

by Chula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Feb 05, 2024 -

Toyota of Nashua responded

We're delighted to know you had a positive experience with our service advisors at McGovern Toyota of Nashua. Keeping customers informed is one of our top priorities, and it means a lot that you can count on us!

February 02, 2024

Excellent job. I’m very happy with the remote start. I will definitely recommend Toyota Nashua to my friends More

by azamorusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 05, 2024 -

Toyota of Nashua responded

We're delighted to know you're happy with the remote start and your overall experience at McGovern Toyota of Nashua. Thanks for recommending us, we appreciate it!

January 11, 2024

We are very happy with Michael Howard in sales and Scott in finance. This is our 3rd Toyota Tacoma. Love the truck. Michael spent all the time we needed to understand what was offered to us. No hard sale p More

by ChrisG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Howard, Scott
Jan 12, 2024 -

Toyota of Nashua responded

Hi Chris, thank you for the 5-star rating! We're fantastic to know that Michael and Scott made your experience at McGovern Toyota of Nashua a positive one. We're glad you love your new Tacoma!

December 29, 2023

Had an easy time with this dealership, set up an appointment on line, arrived at scheduled time, was introduced to Mike Howard, he was up front and asked specific questions regarding what I was look More

by giles202
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Howard, Scott in finance
Jan 03, 2024 -

Toyota of Nashua responded

Hi Giles! It's fantastic to know that you had such a positive experience with our team at McGovern Toyota of Nashua. We're glad Mike and Scott were able to assist you in finding the perfect new 2024 Toyota Tacoma for your needs and provide clear explanations about all options available. Thank you for choosing us, we hope you enjoy every mile in your new vehicle!

December 05, 2023

Car-buying ladies flying solo - this is your guy 😊 I was looking to buy a specific vehicle I had seen listed at Toyota of Nashua. I had been to a few other places and most of the salespeople I encounter More

by danamcairns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph DeFreitas
Dec 05, 2023 -

Toyota of Nashua responded

Hi Dana! It's great to know that Joe made your car-buying experience at McGovern Toyota of Nashua a pleasant one! We're here to answer all questions and make the process as stress-free as possible. Enjoy your ride!

October 26, 2023

Stay away… this dealer has the worst communication skills and the sales person has a nasty attitude… if you’re thinking of buying a car, go somewhere else More

by moe2266
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dani
Oct 30, 2023 -

Toyota of Nashua responded

Hi moe2266, thank you for leaving us a review. We are sorry to hear you did not have the best experience with us. Here at McGovern Toyota of Nashua, we strive for the highest level of customer service and it seems like we may have dropped the ball here. We would like to get a better understanding of what may have happened. At your earliest convenience would you please reach out to our General Manager Keith Jerszyk at 603-816-2858, or via email: kjerszyk@mcgovernauto.com. Thank you.

October 10, 2023

I’m not happy at all what I got. I got scammed. With a used Mazda 2021 with 39831 miles and a 624 dollar payment and a warranty of 8338 that I didn’t even ask for. They like to take More

by aladeaa22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
everyone I felt pressured
Oct 19, 2023 -

Toyota of Nashua responded

Hi aladeaa22, thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience with us – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We would like to get a better understanding of what may have happened. At your earliest convenience would you please reach out to our General Manager Keith Jerszyk at 603-816-2858, or via email: kjerszyk@mcgovernauto.com. Thank you.

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