Toyota of Morristown

Cool and calm experience After numerous attempts at buying a highlander and several unscrupulous salesmen later , I stumbled upon Toyota of Morristown. I seriously need to wri After numerous attempts at buying a highlander and several unscrupulous salesmen later , I stumbled upon Toyota of Morristown. I seriously need to write a blog about buying a car to help those unsuspecting car buyers who get cheated by scammers aka salesmen. So I was in the market for a CPO Toyota Highlander. Toyota of Morristown put up an ad on the toyotacertified.com website and it seemed like a great deal. I was the first one to get into the dealership to check out this vehicle. Debra Sansone was the sales rep that helped me with the process. She was very helpful and courteous towards me. The manager Alvin (Delgado I think) was pretty nice as well. I traded in my Jag and was pretty upset with the trade in price but it is what it is. I could have sat on my car and wasted a few weeks trying to sell it privately. But I traded it in anyways of my own volition. The financing part was pretty good albeit I got suckered into buying the maintenance plan and the frills. But as opposed to my other experiences with dealerships, this was very pleasant. If I had to buy another car I would surely stop by this dealership. I know if we have a bad experience we usually rant on forever but this time I thought since I had a good experience I should let people out there know that there are some nice dealers out there. All the best in your hunt. More

Awesome Customer Service from quote to delivery!! Lease a new Camry awesome customer service from quote to delivery!! I was assigned one person and he was ready as soon as I arrived and he took care Lease a new Camry awesome customer service from quote to delivery!! I was assigned one person and he was ready as soon as I arrived and he took care of everything for me. I was seating on his desk and got all the paper work done form his desk only, except for the final documentation. It was great!! More

Starting problem started occuring after i went for servicing After getting car serviced i received feedback that my batteries are working fine but this morning i had problems starting my car. I am afraid if some After getting car serviced i received feedback that my batteries are working fine but this morning i had problems starting my car. I am afraid if something was overlooked or messed up with batteries, More

Enjoyable experience I typically dread the car buying process but John Dockx actually made it a pleasant experience. He took the time to explain everything and was extrem I typically dread the car buying process but John Dockx actually made it a pleasant experience. He took the time to explain everything and was extremely efficient and thorough. I highly recommend John - and I love my new car! More

RAV4 New Car Purchase A pleasure to deal with and made our car purchase a satisfying experience. We compared 4 dealers and they had the best to offer. Thanks! A pleasure to deal with and made our car purchase a satisfying experience. We compared 4 dealers and they had the best to offer. Thanks! More

Terrible Customer Service - make false promises These guys are absolutely the most UNPROFESSIONAL dealership ever. I cannot imagine WORSE CUSTOMER SERVICE anywhere for any business much less a car d These guys are absolutely the most UNPROFESSIONAL dealership ever. I cannot imagine WORSE CUSTOMER SERVICE anywhere for any business much less a car dealership, I won't even go into the actual negotiation of my lease which ended messy because after getting to a monthly payment we were comfortable with, at the very end when we were signing the papers with the finance manager/ANTHONY, they threw on a "restocking charge" that was never once mentioned before. That said, we ended on messy terms after aggressively questioning why this was never brought up until the very end. Let's get into the main point of my complaint. After agreeing to terms of the lease, we made it very clear to them that when the license plates come in (usually 2-3 weeks after you sign), they would need to send them to me in New Hampshire as I would be away for my graduate program and not be able to physically come in to pick them up before the temporary license plate expires (today October 9th) since I am over 5 hours away. After making this explicitly clear, they agreed saying "that's fine, we'll figure it out once the plates come in." Flash forward to 12 days ago when the plates come in. I directly tried to call my salesperson, MARLON, who does not call me back (called 5+ times, sent a few emails and left a few voicemails) I call Toyota Morristown to provide my mailing address in NH and they take my information and tell me "Don't worry we'll get these plates out to you. If there are any issues, we will give you a call." I wait a few days but the plates do not arrive and I do not get a call back. I call them back this past Monday, Oct 5th (3 days before the plates expire) and they say "Oh wow I see the plates right here, I am sincerely sorry. We'll get these out immediately - sorry for the inconvenience! If there are any issues we will give you a call." I call back the following day, Oct 6th (now 2 days left with the temporary plates before they expire) and this time they tell me MARLON is still unavailable so they fwd me to his manager ANTHONY. ANTHONY proceeds to tell me in the last 2 weeks, their entire dealerships policy has changed in that they only give out license plates to the lease signer when they physically come in to pick up the plates! I was fuming at this point - HOW am i supposed to come in today or tomorrow when it is 5hrs away and I have my business school classes to attend?! He states this is policy and nothing can be done. But how can you change the policy without communicating it to me when I have been talking to your dealership for 2 weeks trying to get my plates mailed to me as you previously AGREED you would do?! My belief is that because we ended the actual lease signing on a bad note, ANTHONY, MARLON and everyone else were being purposefully difficult. And then I tell them I can have my dad drive the 1.5hrs to come pick up the plates so that HE can mail them to me and they say NO, this is against policy too. In the last two weeks, I have called Marlon over 20 times, left him many voicemails and sent him 3 long emails explaining the URGENCY of this situation as I will be driving a car with expired plates and he has not ONCE responded to me. ANTHONY who said he would call me back last Wednesday before EOD with a resolution, never called back and then was Out of the office on Thursday. Complete BS - these guys are liars and cheats. Completely unethical in how they run their business. Long story short, I am now sitting here in NH with my car and expired temporary plates and am UNABLE to drive my car that I am making monthly payments to them for. These guys are the WORST! If this convinces even 1 person to go to any other Toyota dealership but Morristown, than I will consider myself successful. You will have a miserable experience with them - guaranteed. More

John Dockx This was hands down the best car buying/leasing experience I had. Salesman John Dockx is who you should ask for! I love my new Rav!!!! This was hands down the best car buying/leasing experience I had. Salesman John Dockx is who you should ask for! I love my new Rav!!!! More

Easy least no nonsense lease I went here and picked up a 2015 Toyota RAV4 base model without any hassle at all. I got all of the numbers via email prior to our visit which made th I went here and picked up a 2015 Toyota RAV4 base model without any hassle at all. I got all of the numbers via email prior to our visit which made the appointment very smooth. The entire sales staff was courteous and very accommodating. In particular Christina Deje in particular Christina does justice Dejesus handle my sales appointment and the sales guy John finished the deal. More

Awesome Juan was extremely helpful. Very nice and polite. I definitely recommend Toyota of Morristown. Juan was not the only one that was helpful but all of t Juan was extremely helpful. Very nice and polite. I definitely recommend Toyota of Morristown. Juan was not the only one that was helpful but all of the employees were very welcoming More

2015 Venza Being the last year this car is being produced, & the dealer knowing much I loved my 2013 Venza, they did all they could to put me in the latest model Being the last year this car is being produced, & the dealer knowing much I loved my 2013 Venza, they did all they could to put me in the latest model. More