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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,892 Reviews

3,892 Reviews of Toyota of Lancaster - Service Center

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February 16, 2025

I received a good service and good customer service and my car was ready on time More

by Herbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 15, 2025

Professional and excellent. Knows what they are doing with good approach with the customer and good service More

by faddissr.johnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gladys Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricela Cardenaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 14, 2025

I took my car and it did not get fixed right I don’t even think they did what I told them to fix! Yet I still had to pay!! More

by LISAVALDEZ20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Garcia
Feb 14, 2025 -

Toyota of Lancaster responded

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. You can reach out at (661) 952-2103 and we can talk a bit more in detail of the issues and concerns you are experiencing.

February 13, 2025

The work perfores by Toyota of Lancaster during my last visit was fast, accurate and the workers were very friendly More

by RMELERO101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Toyota of Lancaster responded

Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

February 13, 2025

The dealer ship is nice to me and was very welcoming and respectful I loved it More

by Zabiullah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 12, 2025

The service was fine. However, someone disconnected the front and rear dash cams during service. My assumption is they wanted to 'test drive' my Camry TRD without anyone More

by tsparky
Recommend Dealer
No
Employees Worked With
Gus Alatorre
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Toyota of Lancaster responded

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Thank you for letting us know about this. Your feedback helps us do better. Please call (661) 952-2103 so we can investigate further.

February 12, 2025

I felt like I was just a number to them. I have been coming here for 15 years and for the first time I really felt like the personal touch was gone. And I don't trust the technicians anymore More

by M.JACKSN1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Toyota of Lancaster responded

We are sorry that your experience didn’t quite match your expectations. We appreciate your loyalty and we will work on delivering a better experience next time. You may reach us anytime at (661) 952-2103. Again, thank you for your feedback!

February 11, 2025

I came in for service on they didn't put one of caps/nuggets back on. Also ordered mats the girl was so rude and took forever to bring out them wanted me to pay twice.. The service is extremely hor More

by Tbirdson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Larios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Toyota of Lancaster responded

We apologize for any inconvenience or frustration you may have experienced. Please feel free to contact us directly at (661) 952-2103 if you'd like to talk about your experience more. Please know that our team is working to prevent this from happening again.

February 10, 2025

Love that our Lancaster Dealership is so close to my place of business and always so accommodating. More

by sandra Avery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio
Feb 10, 2025 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 10, 2025

Toyota staff did an excellent job! ! Thank you so much, continue on with the good service!! More

by RHINACARRRANZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Feb 10, 2025 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

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