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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
6,667 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 6,667 reviews

July 27, 2026

Poor communication, didn't really explain how was the service completed or checked points. I will appreciate it if they explain the service and if they do any check points More

by PURIBE22
Recommend Dealer
No
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July 27, 2026

I was greeted by different employees & guided through the process. Car was ready before the time they had said. The communication through text was on point. Very efficient. Thank you! More

by LESVIALOPEZPHARMTECH
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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Jul 27, 2026 -

Toyota of Lancaster responded

Thank you for taking the time to share your experience! We're delighted to hear that you were warmly welcomed by our team, kept informed throughout your visit, and that your vehicle was ready even sooner than expected. Providing efficient service and clear communication is always our goal, and we're glad we could deliver that for you. We truly appreciate your kind words and look forward to serving you again at your next visit!

July 27, 2026

All right ? ? Always a good experience with the dealership. Very professional and reliable. Very good employees More

by KEITH9OF15
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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Jul 27, 2026 -

Toyota of Lancaster responded

Thank you for your wonderful review! We're so glad to hear you consistently have a great experience with our dealership. Providing professional, reliable service is what we strive for, and we're grateful for your kind words about our team. We truly appreciate your continued trust and look forward to seeing you again at your next visit!

July 27, 2026

Horrible work by technician Horrible work Technician did not line anything right. Everything looked bad. More

by FERNANDOCARRANZAJR
Recommend Dealer
No
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Jul 27, 2026 -

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We are sorry to hear that your vehicle did not meet your expectations when it was returned. Our goal is always to provide quality workmanship, and we regret that this was not your experience. We would appreciate the opportunity to inspect your concerns and address them. Please contact our Service Manager at your earliest convenience so we can review the work with you and work toward a resolution. Your satisfaction is important to us, and we value the opportunity to make things right.

July 27, 2026

It was a pleasure dealing with Mike. He worked with me but as always labor so expensive but he did what he could for me. More

by FERNANDOCARRANZAJR
Recommend Dealer
Yes
Employees Worked With
Mike H
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Jul 27, 2026 -

Toyota of Lancaster responded

Thank you for sharing your experience! We're happy to hear Mike was a pleasure to work with and that he did everything he could to assist you. We understand that repair costs can sometimes be unexpected, and we appreciate your recognition of Mike's efforts to help and provide the best possible service. Thank you for choosing us, and we look forward to serving you again in the future.

July 26, 2026

Wait time for simple service was way too long with no communication as to why. To their credit, they did discount my bill! More

by YOSEMITEBOY18
Recommend Dealer
Yes
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Jul 27, 2026 -

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We sincerely apologize that your visit took longer than expected and that you weren't kept informed throughout the process. We understand how important clear communication is, especially during routine service. We do appreciate your recognition that our team worked to make things right by adjusting your bill, and we'll use your comments as an opportunity to improve both our communication and overall service experience. We hope to have the chance to provide you with a smoother visit next time.

July 26, 2026

Lancaster Toyota took care of my car just fine. Nancy was a terrible communicator. I showed up 30 mins early for my appt and came back 2 hours after it was scheduled (after being quoted 1.5 hrs). C More

by ckiyokoc
Recommend Dealer
No
Employees Worked With
Nancy Rojo, I think
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Jul 27, 2026 -

Toyota of Lancaster responded

Thank you for taking the time to share your experience. We're glad to hear your vehicle was taken care of, but we're very sorry to learn that the communication during your visit did not meet your expectations. We understand how frustrating unexpected delays can be, especially when you have important commitments and a busy schedule. Clear and timely communication is something we strive to provide, and we regret that this was not your experience. Your feedback is valuable and will be shared with our team as we continue working to improve our customer service. We appreciate you bringing this to our attention and hope you'll give us the opportunity to provide you with a much better experience in the future.

July 26, 2026

Very organized in the service Very professional and extremely organized in the service department a little bit on the expensive side but well worth it More

by Cwk3rd
Recommend Dealer
Yes
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Jul 27, 2026 -

Toyota of Lancaster responded

Thank you for your thoughtful review! We're delighted to hear you found our service department to be professional, organized, and efficient. We also appreciate your honest feedback regarding pricing, and we're grateful that you feel the quality of service made it worthwhile. Thank you for choosing us, and we look forward to providing you with another excellent experience at your next visit!

July 26, 2026

Although not having a appointment, provided quick service and communicated me throughout Communicated well , fast service and friendly More

by reyeszayda5
Recommend Dealer
Yes
Employees Worked With
Eduardo Jimenez
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Jul 27, 2026 -

Toyota of Lancaster responded

Thank you for your wonderful review! We're so glad to hear our team was able to provide you with quick, friendly service even without an appointment. Keeping our guests informed throughout their visit is important to us, and we're happy you felt well communicated with every step of the way. We truly appreciate your kind words and look forward to serving you again in the future!

July 25, 2026

Very professional and courteous Prompt and on time. Explained service and what to expect next time More

by DL.RICH
Recommend Dealer
Yes
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Jul 27, 2026 -

Toyota of Lancaster responded

Thank you for your kind review! We're pleased to hear you found our team to be professional, courteous, and prompt. It's great to know that your service was completed on time and that we were able to clearly explain the work performed and what to expect at your next visit. We truly appreciate your feedback and look forward to serving you again!

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