Back

Toyota of Irving

Irving, TX

4.1
169 Reviews

1999 W Airport Fwy

Irving, TX

75062

Directions

By Type

Showing 169 reviews

February 06, 2019

Bad experience lirs people José is a person who tells you lies in order to sell you what he wants, not what you want. I lost a lot of money because of the lies of this man, very More

by Ruben123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Benitez
Feb 21, 2019 -

Toyota of Irving responded

Hi Ruben--I apologize for the experience you had. Each time you came in we were able to provide you with copies of the confirmation that your extended warranty had been cancelled, and we weren't aware that you had any further concerns. I'd like to know more about what's wrong so that we can address it. Please reach out to me at delilah@toyotaofirving.com or at 972-258-1200 x2015.

Feb 23, 2019 -

Ruben123 responded

those 5 times that I went to the Dealer was to ask them to cancel toyta care plan but they never canceled it and now I have to pay 1000 dollars for something that I did not use just because the people of the dealer did not send the canselation paperwork they sent it 3 months later after I went to the dealer to request a copy of the cancellation

Feb 26, 2019 -

Toyota of Irving responded

Thanks for bringing this to our attention, Ruben. I checked and we do have phone calls where you asked to cancel the contract as early as November. Because you did not use any of the benefits, I asked our finance director to request an exception and refund the full amount. It was approved and you should see the rest of the refund credited to your loan balance within 30 days. It won't affect your current payments, but it will shorten the duration of the loan.

January 30, 2019

Reasonable They worked with us together towards a comfortable zone both for us buyers and them seller!! Great service!! would definitely recommend to family and More

by Heidi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ana Vazquez, Roger Castro
Jan 31, 2019 -

Toyota of Irving responded

Thank you for taking the time to review us Heidi, we appreciate it! Welcome to the Toyota of Irving family!

January 29, 2019

Pleasant experience Everybody was very friendly and professional. I did not feel pushed in any way to buy the car. That is what makes a difference. I would recommend th More

by Burke bradford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catalin , Ben Tran, Amber Morales, Eric Sorto
Jan 31, 2019 -

Toyota of Irving responded

Thank you for the feedback, Burke! We are grateful for your business!

November 30, 2018

shoddy workmanship Brought my truck in for recommended repairs costing over 3,000. Repairs included the water pump and associated hoses. After returning the truck, I h More

by rsm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Benitez, Agustin Montoya
Nov 30, 2018 -

Toyota of Irving responded

Hello Mr. Mark, we appreciate you sharing feedback about your experience and giving us the chance to address your concerns. I know you declined our offer to cover the costs for Davenport Motors to drill and retap your splash shield bolt holes, but if you change your mind let us know.

November 10, 2018

Awesome Thanks for the help you gave us, for the options they gave us and excellent services since you arrive at the place until you leave. very pleased with More

by Yomy31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Efren Robles-Velez, Miguel Aviles
Nov 12, 2018 -

Toyota of Irving responded

Thank you very much for taking the time to review us, we appreciate it!

October 29, 2018

Great experience!!!! Great customer service, Efren Robles helped me choose the best financing option possible. Thanks Efren, 100% recommended to my family and friends. Tha More

by Luis G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Efren Robles-Velez, Thanh Nguyen
Oct 30, 2018 -

Toyota of Irving responded

Thanks for taking the time to rate and review us Luis, we appreciate it!

October 16, 2018

New 2019 Camry Gave 5 star, because they were very welcoming & very helpful on looking for the car I wanted color & everything, they answered all questions that were More

by Snichole25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Benitez, Thanh Nguyen, J.C. Realpozo
Oct 19, 2018 -

Toyota of Irving responded

Thank you very much for taking the time to leave feedback on your purchase experience. We are glad to hear that you're loving your new Camry!

August 30, 2018

My New Tacoma I planned and researched for a new Tacoma truck prior to visiting a dealership. I found that Toyota of Irving was my best choice. Salesman Brian Smi More

by GeneF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Baker, Brian Smith
Aug 31, 2018 -

Toyota of Irving responded

Thank you for the rave review, we're glad we could get you into your dream truck!

August 30, 2018

Excellent Excellente porque el vendedor fue muy amable y respondió todas mis preguntas, adicional de cubrir todas mis necesidades de compra. A mi hijo le encant More

by Yrismoreno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Efren Robles-Velez, Thanh Nguyen
Aug 31, 2018 -

Toyota of Irving responded

Gracias por los comentarios, Yris!

August 24, 2018

great Amazing! fast Honest came back with the numbers that fir my current budget!! I was not harrased and I actually went to another dealership to compare t More

by Tan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Boykins
Aug 31, 2018 -

Toyota of Irving responded

Thank you for the rating and review! We're glad you decided to purchase with us!

...
8
...