Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Irving
Irving, TX
169 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 169 reviews
July 08, 2021
I will never go back to this location. I had to wait 2 hours for changing one tire. In last service cabin filter and oil filter were missing which I had them newly in the service before that. How can we b hours for changing one tire. In last service cabin filter and oil filter were missing which I had them newly in the service before that. How can we believe that whether they replaced or not. Even the employees are not friendly. More
by Toyota Of Irving service
Employees Worked With
Ashley Anderson
June 29, 2021
I will never go back to this dealership again.. Sold me raggedy RENTAL VEHICLE. too bad I didn't know that until after I bought it and looked up the vin smh. Also I bought it and it had the engine light on raggedy RENTAL VEHICLE. too bad I didn't know that until after I bought it and looked up the vin smh. Also I bought it and it had the engine light on but I thought it was something minor well it wasn't I actually had to go to nissan dealership and get it fixed thank God it was under warranty but I would never recommend this dealership and they said only 1 owner lol yes bc It was a xxxx rental from a rental company...god knows how many people drove that car before I got it More
by Blackinesechica
Employees Worked With
Older black guy
October 20, 2020
Was offered an Enterprise rental vehicle while my car had over $1,400 of maintenance performed. Unfortunately there were no Enterprise employees there either to sign out the vehicle, or accept it back in wh over $1,400 of maintenance performed. Unfortunately there were no Enterprise employees there either to sign out the vehicle, or accept it back in when I returned. Was dependent upon Toyota of Irving personnel to ensure it was returned. The next thing I knew I found a $50 charge to my credit card. A day later a credit for a bit under $37 showed up. Both without contact or explanation. DO NOT EVER ACCEPT A RENTAL VEHICLE FROM ENTERPRISE, even if it is being "supplied" by the service department. Depending on them to ensure your treated fairly by Enterprise is a big gamble. As a result of my contacting Josh Morales an additional credit has been given to zero out any cost to me. Thanks Josh. More
by jim0245
Employees Worked With
Josh Morales, Mike Gasca
March 12, 2020
Un año atras conpre un tundra a Toyota de Irving Hace Un año atras conpre un tundra a Toyota de Irving Hace unos meses Recibí una llamada de Toyota de Irving ofreciéndome un nuevo vehículo y yo les dij Un año atras conpre un tundra a Toyota de Irving Hace unos meses Recibí una llamada de Toyota de Irving ofreciéndome un nuevo vehículo y yo les dije que estaba interesada en refinanciar la respuesta que me dieron que ellos no refinanansean cuando compré mi troca jose Benitez Me dijeron que en 6 meses podía refinanciar si hasia los pagon a tiempo I que me daria in interes bajo de 4% More
by Ruben123
Employees Worked With
Jose Benitez, Hau Le
January 10, 2020
Bought my daughter a car, 2019 Corolla, 12/14 from Toyota Of Irving. On 01/06 I receive a text msg saying they need me to come back in due to some good news. Please see photos. I go to the dealership Toyota Of Irving. On 01/06 I receive a text msg saying they need me to come back in due to some good news. Please see photos. I go to the dealership and they instead meet me and say the car was not salvageable and should t not have been sold due to the carfax. They tell me they need my keys immediately. I refuse, pull up Carfax and purchase the $40 report and there’s not one single alert on the car. I leave the dealership and text them back to say they are shady and I will not be returning to the dealership until someone is truthful. They text me back and say the person that traded in the car I bought deal fell through and I HAVE to return the car to them. Absolutely not! I have a contract with signed documents where you sold me this car and why should I be inconvenienced due to your lies and mismanagement???? I WILL NEVER DO BUSINESS WITH THEM AGAIN. BE AWARE OF THIS HORRIBLE COMPANY! More
by Rchivers
Employees Worked With
Jose Benitez, Eric Sorto
December 14, 2019
Top Notch Service!! I wish every business had the customer service that Toyota of Irving does. From Ashley who took all my information about my recall and made the appoin I wish every business had the customer service that Toyota of Irving does. From Ashley who took all my information about my recall and made the appointment to Robert who handled my car when I arrived at the dealership. All super polite and they made you feel appreciated and they took pride in the job they did. And lets not forget about Nelson who drove me back to my apartment and picked me up when my car was finished. All top notch employees and Toyota is lucky to have them!! More
by tcostanzo28
Employees Worked With
Nelson, Robert Wilson, Ashley Anderson
November 03, 2019
Customer service Toyota of Irving has very poor customer service. I went there at lease 5 times had similar experiences. My last visit was yesterday. I requested for c Toyota of Irving has very poor customer service. I went there at lease 5 times had similar experiences. My last visit was yesterday. I requested for car wash they did not do it. More
by motaher
Employees Worked With
Mike Gasca, Cory Harrelson, Ashley Anderson, Delsy Cabral
September 09, 2019
Recent service to repair AC Blower was better than expected The AC in my 2016 4Runner stopped blowing last Friday 9/6. The light had recently come on telling me it was time for my regular maintenance and I had The AC in my 2016 4Runner stopped blowing last Friday 9/6. The light had recently come on telling me it was time for my regular maintenance and I had made an appt for 9/21. When I got in my car to come home from work and the AC was not blowing I called Toyota of Irving to see if I could come in on Saturday 9/7 to get this problem fixed immediately. The person on the phone told me that was no problem to bring in in Saturday Morning and they could diagnose the problem. When I arrived on Saturday Morning I was greeted by Shawn Williams who took my car in to get the problem diagnosed.. I told him I'd be waiting in the waiting room during the repair. He quickly contacted me to let me know that they had determined the issue was the Blower motor. He also let me know that I should consider replacement of my break pads, which I knew was coming due also. I approved both repairs and asked how long the repair would take. He went to find out and then returned to tell me that the blower motor was not in stock and I'd have to come back later to get that fixed. This was frustrating but I understood, they continued to do the break work and I continued to wait. A little bit later Shawn came over to the waiting area to find me and told me he had located a blower motor at another Toyota shop in Dallas and If I wanted them to he could send someone to get it and have it repaired that day for me! Yes this meant I would have to wait there a bit longer but that was fine with me. I really feel that Shawn Williams did an amazing job and went above and beyond to make sure I was satisfied. I have had my 4Runner for 4 years now and have had all of my service done at Toyota of Irving. And it is because of service like this that will keep me coming back. I love that they have the waiting room for the service department in the showroom floor. Most other dealers I have been to have a separating waiting area for service customers. They do not want them talking to potential new customers. Toyota of Irving does not do this and I am happy to tell potential customers that they have an amazing service department and if they purchase a Toyota from them they will be happy for years to come. Thank you Shawn for doing a great job! Please never loose that customer service attitude! More
by NathanWhitmire
Employees Worked With
Shawn Williams
June 01, 2019
Horrible Experience Never ever work with Daniel Luna Never met most arrogant and disrespectful person Instead of listening to customer needs and budget he was so off g Never ever work with Daniel Luna Never met most arrogant and disrespectful person Instead of listening to customer needs and budget he was so off guard to even meet to finalize the deal and raised voice and spoke arrogantly. He spoke very rudely to us, instead he asked one of the car sales representative to come forward and speak to us while he was sitting in his office and ignoring us completely We were fooled by him i had super bad experience that i would not want to have any services or deal with toyota of irving Somebody has to teach Daniel Luna how to behave with customers rathar than being arrogant and raising voice I would not recommend toyota of irving in my group More
by Nick
Employees Worked With
Daniel Luna
