Toyota of Irving

I will never do business with them again and you should follow suit If you don't want to be scammed. I took my car to the dealership like I have for the last 9 years due to my check engine light being on. follow suit If you don't want to be scammed. I took my car to the dealership like I have for the last 9 years due to my check engine light being on. I had a misfire in 2 of my cylinders. Prior to going to the dealership autozone and another mechanic both confirmed the misfire. Toyota told me there was no misfire and sold me a battery service for $265. The head mechanic said he thinks the issue is the battery. A month later I have the same exact problem I had a month prior. I had to pay $155 twice for a diagnostic fee. The second time they told me I had a misfire which I already knew. To fix my issue Toyota wanted me to replace all the coils on my car that I just recently replaced and charge me $760 dollars. I refused the service. I went to autozone after wasting 6 hours dealing with Toyota's incompetence. The coil was still under warranty and I got a free replacement. After I put the new part in my car the check engine light went off on its on and it didn't cost me anything. Took a total of 5 mins to swap the part. Be aware of these scammers. They'll tell you since your parts aren't genuine Toyota parts or aftermarket that it'll cause issues which is a complete lie. You do not have to use their parts. Do not fall for their lies and overpriced service. More

Did not put recommended oil in O6 tundra. As a result the seals on motor had to be replaced. I worked 25 years with Mobil Oil and they this would happen. Another dealer caught leakage and put As a result the seals on motor had to be replaced. I worked 25 years with Mobil Oil and they this would happen. Another dealer caught leakage and put right oil in it. It cost us 460.00. Also our front brakes were 60 percent but problem was sway bars on front. You should pay 460.00. More

Vanessa S really made my experience one worth while. She went above and beyond to find the perfect truck for me. I recommend this dealership especially this sales rep she is amazing. She went above and beyond to find the perfect truck for me. I recommend this dealership especially this sales rep she is amazing. More

Greedy For Money! I was waiting for Toyota Sienna 2022 for more than 2 months and was talking to Wilma and Stela to call me when they have their allocation. When Wilm I was waiting for Toyota Sienna 2022 for more than 2 months and was talking to Wilma and Stela to call me when they have their allocation. When Wilma messaged us, we ran to Toyota of Irving on the same day (Sep 20, 2022) and we really wanted the Sienna Limited 2022 (Sunset Bronze Mica). At first we spoke to Manager, Roger and after several discussions he agreed to sell the car for $56000. We came back asking for $55,500. Roger wants Stela to ask Ben Tran (Another manager) to check on the negotiation. At first Ben agreed on phone for $55,500, we were very happy and I started putting the deposit and when Stela started taking my details, she received a call from Ben saying that he wanted to go with $56,000 only and not $55,500 and forcing me to finance from the dealership and take extra maintenance and other extras. After few minutes, he called Stela again and said that he is backing off on $56000 (Which Roger and Ben agreed on) and he would sell the car for a Highest Bidder. We were very surprised and shocked to her that. We waited for 2 hours until 9:30 PM and went home back with this worst experience. Why are the managers so much greedy for the money and how could they just cut the deal which they agreed on first? More

I call to make an appt for maintenance check, spoke with service dept and she said its too late to make appt but you can just walk in between 4:30-4:45, then I rushed driving going to the dealership but was service dept and she said its too late to make appt but you can just walk in between 4:30-4:45, then I rushed driving going to the dealership but was turned down when i talk to Mike Oddo service advisor and told me that just come back on Saturday. Disappointed customer👎🏻 More

I had already got my loan form the bank accepted and was on my way down from my home town to purchase the vehicle that I had discussed with a salesman down at this dealership and we had already agreed on a on my way down from my home town to purchase the vehicle that I had discussed with a salesman down at this dealership and we had already agreed on a set price therefore I had applied for a loan at that set price, however his boss had raised the price without any notice. As I raise the question to why he would do that without telling me, and why they hadn’t kept the price they had promised me out the door it is one thing to tell me that it was their mistake, instead of dealing it unprofessionally the way the salesman’s boss had did, at the end of the day a little honestly and owning up to your mistakes would go a long way, but when when you don’t acknowledge what you had done and approach things with the attitude that he did, you might reconsider your profession, or find something that doesn’t have to deal with customer service. I would have been fine paying the extra amount that he had told me if he was a little nicer about it and let me know ahead of time so I request that exact amount, but raising the price while I’m making the drive to go purchase the vehicle without notice is a different story. More

This dealership tried a bait and switch. Told me they had the vehicle I wanted but they couldn’t get it down to my price. They would be happy to get me into a different car. When I pushed to Told me they had the vehicle I wanted but they couldn’t get it down to my price. They would be happy to get me into a different car. When I pushed to get hard numbers from them they admitted the car had already sold. More

Was treated with respect, and negotiated a fair price on a new Toyota Corolla. Put down a deposit, and have to wait about a month for delivery. Asked for home delivery - affirmative! Sales folks were friend a new Toyota Corolla. Put down a deposit, and have to wait about a month for delivery. Asked for home delivery - affirmative! Sales folks were friendly and helpful (Lilly & Johnathon). More

Very rude people. Really bad experience,and unsatisfactorily experience.especially with SANTHOSH BABY,very very very very rude,un Really bad experience,and unsatisfactorily experience.especially with SANTHOSH BABY,very very very very rude,un polite uneducated person shouldn’t have that kind of job in this company,very disrespectful.and disappointing. I did not expect this kind of actitud from a Toyota employee. More

The Best Dealership and Service! They work with you to fulfill your needs as best as possible! I will not go to any other dealership! fulfill your needs as best as possible! I will not go to any other dealership! More